WGU C715 Organizational Behavior Questions and Answers 100% Pass

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WGU C715 Organizational Behavior Questions and Answers 100% Pass Personality ✔✔The ways in which an individual reacts to and interacts with others. Heredity ✔✔Charicteristics determinded at... conception Personality Traits ✔✔Enduring charicteristics that determine a person's personality Meyers-Briggs ✔✔The most widely used personality test that defines people by one of 16 different personalities The big 5 ✔✔A personality assessment model that looks at the basic five dimensions The big 5 dimensions of personality ✔✔Extraversion, agreeableness, conscientiousness, emotional stability, openness to experience. Extraversion ✔✔Describes someone who is sociable, gregarious, and assertive. Agreeableness ✔✔Describes someone who is good-natured, cooperative, and trusting Conscientiousness ✔✔Describes someone who is responsible, dependable, persistent, and organized. Emotional Stability ✔✔Describes someone who is calm, self-confident, and secure Openness to experience ✔✔Defines a persons range of interests Work team's ✔✔A work team generates positive synergy through cordinated effort Work group's ✔✔A group that interacts primarily to share information and make decisions that help each individual perform better in their area of responsability. Many organizations have restructured around teams rather than groups. Why? ✔✔Teams generate more output with less input Problem solving team ✔✔Problem solving teams consist of 5-12 hourly employees who meet for a few hours each week to discuss improvments to quality, efficency, and the work enviroment but whom rarely have the power to unilateraly make changes. Self managed work team ✔✔Self managed work teams consist of 10-15 people who act like problem solving teams but have the power to implement changes and take on the role of former supervisors. Cross functional team ✔✔A team consisting of employees from the same hierarchy but different departments who come together to accomplish a task. Virtual team ✔✔A virtual team occurs when technology is used to unite physically dispersed team members to meet a common goal. Pros and cons of self-managed teams ✔✔While self-managed teams do report higher levels of job satisfaction they also don't manage conflicts well, have higher rates of absenteeism, and more turnover. This type of team is "no picnic to manage" ✔✔Cross functional teams because thier early stages of development are long. This type of team faces special challenges. How do you overcome them as a manager? ✔✔Virtual teams face special challenges by being virtual. To have a cohesive team management must ensure that trust is established within the team, that progress is monitored, and ensure that the products of the team are publicized in the company. What are three things we can do to ensure we have team players or to turn people into team players? ✔✔1. Only hire team players 2. Provide training that shows employees the rewards or working in teams 3. Reward employees both as individuals and as teams What are three ways to determine the need for teams ✔✔1. The work is complex, requires multiple perspectives, and is better done by more than one person 2. The work create's a common goal that is more than the aggregate of individual goals 3. The members are interdependent. The success of each one is based on the success of the whole and vice versa What type of conflict is actually potentially good for a group? ✔✔Functional conflict. For process conflict to be productive it must be kept ____ ✔✔Low Relationship conflict is when group members simply do not like each other. Is it possible for this type of conflict to be productive to a group? ✔✔No, relationship conflict is never productive. Managed Conflict Perspective ✔✔States that conflict is inevitable but can be managed and focuses on productive resolution of conflicts. Which view of conflict states that conflict can be a good thing? ✔✔Interactionist View Traditional View of conflict ✔✔The view that conflict is always bad. [Show More]

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