WGU C235 Training and Development Questions and Answers Already Passed

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WGU C235 Training and Development Questions and Answers Already Passed 360 Degree Review ✔✔Receiving feedback from all those affected by the work of a particular individual, including customers... , suppliers, bosses, subordinates, peers, and others. 4 Cs ✔✔Communication skills, collaboration skills, cognitive skills, and consulting skills. ABC Rule ✔✔A way in which to deliver both positive and negative feedback that is nonaccusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences are C"). ADDIE Model ✔✔A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation. ATD Competency Model ✔✔States the competencies needed by trainers and facilitators, including "foundational" competencies, such as interpersonal skills (e.g., communicating effectively), business and management knowledge (e.g., thinking strategically), and personal traits (e.g., adaptability). Action Learning ✔✔An approach to leadership development that integrates classroom learning and on-the-job learning by working on real problems. Adulthood ✔✔Lasts generally from mid-thirties to near retirement age. The primary developmental task of this stage is called generativity. Adverse Impact ✔✔A substantially different rate of selection in hiring, promotion or other employment decision which works to the disadvantage of members of a race, sex or ethnic group. Affirmation ✔✔Also known as "positive self-talk," there is some evidence that top performers use positive thoughts and eliminate preconceived personal limitations. Affirmative Defense ✔✔Supervisors are taught what sexual harassment is, how to prevent it, and what to do in case an employee claims that he or she has been a victim of sexual harassment. Age Discrimination in Employment Act ✔✔Law that prohibits discrimination in employment against persons age 40 and over. Alternation Ranking ✔✔A ranking approach where a supervisor will identify the top and bottom performers, remove their names from the group of ratees, and repeat this process until all employees are ranked. Americans with Disabilities Act ✔✔A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled. Application Plan ✔✔A plan developed at the end of training to aid in transfer, overcoming potential obstacles back at work, and avoiding relapse. Asynchronous ✔✔A type of e-learning in which students do not interact at the same time, but whenever they are available. Baby Boom Generation ✔✔77 million strong, born between 1946 and 1964. Baby Boomers ✔✔That segment of the population born between 1946 and 1964, nearing retirement and likely to take significant skills and knowledge with them when they leave. Baby Bust Generation ✔✔Born 1965 to 1983, when birth rates declined to a median of 15.9 per thousand (compared to the baby boom median of 24.5 per thousand). Behavior Modeling Training ✔✔One well-researched approach to developing leaders in a classroom setting, particularly at the supervisory level. Behavior Shaping ✔✔Refers to the selective reinforcement of successfully approximate performance of a target behavior until the target is achieved. Behavior Theories ✔✔If what a leader is doesn't seem to explain effectiveness, perhaps it is what a leader does. Behavioral Objective ✔✔Clearly states what a participant should be able to do at the end of the program. Behaviorally Anchored Rating Scales ✔✔A ratings approach where several dimensions of job performance are drawn from a job analysis and "anchored" at each of several points with statements of behavior reflecting the level of performan [Show More]

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