BUS 341 Conflict_Resolution_Milestone_3_Test 2020 - University of Phoenix | BUS341 Conflict_Resolution_Milestone_3_Test 2020 - A Grade

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UNIT 3 — MILESTONE 3 Score You passed this Milestone 18 questions were answered correctly. 3 questions were answered incorrectly. 1 Over dinner, Bethany told her friend, Jessica, "I'm just not... sure whether my husband and I should buy a house now, or keep renting for a bit and wait to see if prices go down. But what if we wait, and homes just become more expensive? I want us to make the best financial decision for ourselves; I'm just not sure what that is." Jessica replied, "So you're saying that you guys want to buy a house, but you're not sure what the best time for that would be money-wise?" Which of the following active listening skills did Jessica use in her response? Summarizing Paraphrasing Reflecting Contemplating CONCEPT Summarizing, Paraphrasing, and Reflecting 2 Which of the following approaches focuses on finding a solution that most closely aligns with each party's interests? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 11 7/29/2020, 10:44 PMPositional bargaining Distributive bargaining Win-win thinking Zero-sum thinking CONCEPT Zero-sum vs. Win-Win Thinking 3 "How do you see yourself fixing this problem?" is an example of which type of question? Yes/no question Leading question Short answer question Open-ended question CONCEPT Asking Clarifying Questions 4 Which of the following describes a balanced agreement? An agreement that meets the most important need of each party Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 11 7/29/2020, 10:44 PMAn agreement that meets an equal number of needs from each party An agreement that makes all parties feel that their needs have been satisfied An agreement that meets all the needs of one party CONCEPT Creating Effective Agreements 5 Which of the following best describes a likely reason that a facilitative mediator would call for a private meeting? The mediator noticed that a person is uncomfortable with the process. Private meetings are a standard part of all conflict resolution processes. The mediator wants to suggest a solution to one of the participants. The mediator wants to encourage the participants to make concessions. CONCEPT Private Meetings and Confidentiality 6 For brainstorming to work, parties must do which of the following? Suspend judgement until all options have been generated Only suggest solutions that solve the entire problem Evaluate each idea before suggesting it Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 11 7/29/2020, 10:44 PMAvoid suggesting seemingly unfeasible options CONCEPT Generating Options 7 Lainey, Penelope, Zach, and Brian were talking about renting an apartment together next year, but they were having trouble working out the details. "I don't understand why I would have to pay more if I got the master bedroom," said Lainey. "We decided to draw straws to see who gets what room, and Zach only suggested that after he didn't draw the master bedroom." "I only suggested that because I don't think it's fair that we each pay the same amount for different amenities," responded Zach. "I'd be willing to pay more if I got a larger room and private bathroom, but if we're splitting everything else I don't understand why I have to pay the same as Lainey for a smaller space." "I agree with our initial plan of splitting everything," Brian jumped in. "But maybe Zach has a point about things seeming uneven at the end." "Well, what if Lainey agreed to do more of the chores?" asked Penelope. "Is that one way we could divide up the household so everyone feels like we're all getting the same benefits from living together?" Which of the potential roommates had a win-win way of approaching the situation? Zach Penelope Brian Lainey CONCEPT Conflict as Partnership 8 Scott suggested a new restaurant for dinner because he'd heard the food was terrific. His friend Ryan said, "I've heard the conditions for the waitstaff are terrible, and the manager is a real bully. I've waited tables at places like that, and I don't want my money to go to someone who mistreats employees. How about we go Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 11 7/29/2020, 10:44 PMsomewhere else?" Ryan’s statement is an example of which of the following? Avoiding Assertive communication Ineffective communication Validation CONCEPT Assertive Communication 9 Which of the following is a true statement? Parties often leave the positional bargaining process feeling dissatisfied. Positional bargaining helps parties focus on their common interests. The interests that underlie parties' positions often conflict with each other. A position is the only way for a specific interest to be met. CONCEPT Moving from Positions to Interests 10 Which of the following interest types is considered non-negotiable in conflict resolution? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 11 7/29/2020, 10:44 PMAn interest that is very specific regarding what is needed or wanted An interest that is a value tied to a person’s sense of self An interest that requires the other party to make too much effort An interest that is not disclosed at the beginning of a mediation CONCEPT When Interests Are Values 11 Which of the following is a reason for repeating a stage of a conflict resolution process? To encourage parties to change their positions and interests To help clarify parties' interests To delay agreement To select a new method of conflict resolution CONCEPT Resolution Requires Repetition 12 Which of the following is the first part of an effective assertive communication statement? Suggestion of solution Empathy/validation Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 11 7/29/2020, 10:44 PMSetting ground rules for conversation Summarizing CONCEPT Assertive Communication 13 Which of the following statements regarding an impasse is true? Some believe there is no such thing as an impasse. A few interests out of many may reach an impasse. All of the answer choices are correct. An entire conflict may reach an impasse. CONCEPT Impasses 14 A(n) __________ is a conflict resolution technique used to explain how and why another person's actions affect the speaker. clarifying question you-statement I-statement Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 11 7/29/2020, 10:44 PMconfirmation message CONCEPT I-Statements 15 Which of the following is an element of an effective problem statement? Describing a conflict as a problem to be solved jointly by the parties Designing the problem statement so that each party makes an equal number of concessions Making certain that the problem statement is crafted by the mediator alone Ensuring that the parties rank their positions in order of importance CONCEPT Creating a Problem Statement 16 Which of the following describes a reason why a mediator might ask parties for their input on the process and ground rules? To make the mediation go faster To assess how reasonable or unreasonable each party is To demonstrate to the parties that they are capable of working collaboratively To determine which party is in the right CONCEPT Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 11 7/29/2020, 10:44 PMOwnership of the Resolution Process 17 Jane and Joe continue to have a conflict in regards to getting Jane's timesheet turned in on time. Because Jane travels, she is often not in the office with her work laptop when the timesheet is due. Based on the information given, which of the following is the most feasible option for resolving the conflict? Jane could have another employee submit her timesheet for her. Jane could travel with her work laptop and submit her timesheet remotely. Jane could turn in her timesheet whenever she gets back in the office. Jane could print out her timesheet and mail it to the office. CONCEPT Evaluating Options 18 In a divorce case, the husband wants $1,600.00 per month in child support to provide for the children. The wife states that she just wants the children to have everything they need, regardless of how much it costs in child support. The judge decides that the father should get $1,400.00 per month based on both parties' incomes and an analysis of the children's needs. In this case the wife's __________ was met, but the husband's __________ was not met. position, interest interest, interest position, position interest, position Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 11 7/29/2020, 10:44 PMCONCEPT Understanding the Distinction Between Positions and Interests 19 Active listening is a major conflict resolution tool best defined by which of the following? Giving a speaker constant feedback to confirm that his or her message is agreed with Responding to a speaker’s message with your own opinions Questioning a speaker to get more clarification on his or her statements Giving a speaker constant feedback to confirm that his or her message has been heard CONCEPT Active Listening Overview 20 Which of the following is a way to order options by priority? By the general brainstorming list By each individual's generated list By parties' demands By importance to both parties CONCEPT Prioritizing and Interlinking Options 21 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 11 7/29/2020, 10:44 PMBy utilizing I-messages, parties can change their __________ without changing their __________. actions, selves selves, relationships selves, actions relationships, actions CONCEPT Separating People and Problems © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 11 7/29/2020, 10:44 PM [Show More]

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