WGU C720 Pre-Test Questions and answers, 100% Accurate, Verified.

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WGU C720 Pre-Test Questions and answers, 100% Accurate, Verified. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 c... m, which factor will the company use to judge the quality of the length of the rulers? Performance Features Conformance Serviceability Aesthetics - ✔✔-Conformance Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features Durability - ✔✔-Durability Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? Deming's 14 points for management Juran Institute's management theory Taguchi methods Shewhart cycle Crosby's "Quality Is Free" - ✔✔-Juran Institute's management theory Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement? Six Sigma Goldratt's theory of constraints Deming's 14 points for management Taguchi methods Ishikawa's quality circle - ✔✔-Ishikawa's quality circle An employee at a company thinks the department could improve its performance metrics by inspecting 100% of all finished product. Which quality management philosophy would address this employee's opinion? - ✔✔-Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the product in the first place. A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met. Which two tools that should be used to measure installer performance? Choose 2 answers Control charts to measure the time elapsed to completion Fishbone diagram to chart the method, material, machine, and manpower Gantt chart to measure how much performance has improved Run charts to chart output around the 14-day central tendency - ✔✔-Control charts to measure the time elapsed to completion Run charts to chart output around the 14-day central tendency Which method can a company use to relate customer needs and expectations to specific design characteristics? - ✔✔-Quality function deployment Six Sigma is adopted by a manufacturing company. How can the company use Six Sigma to establish quality improvement? There should be no more than 3.4 defects per million products from a manufacturing company statistically. There should be no more than 6.8 defects per million products from a manufacturing company statistically. There should be no more than 15% of defects per million products from a manufacturing company statistically. There should be no more than 10% of defects per million products from a manufacturing company statistically. - ✔✔-There should be no more than 3.4 defects per million products from a manufacturing company statistically. Which two company practices reflect the guiding principles of Six Sigma? Choose 2 answers - ✔✔-A company tries to reduce variation in the quality of products it offers. & A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad." If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? Pareto chart Control chart Scatter plot Histogram - ✔✔-Histogram A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population. Which tool should be used in this situation? Pareto chart Control chart Scatter plot Histogram - ✔✔-Scatter plot A company that produces motors uses the a "motor assembly check sheet", why would the company use this check sheet? To create a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram To develop a Pareto chart identifying the root causes of engine defects - ✔✔-To develop a Pareto chart identifying the root causes of engine defects A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Choose 2 answers Cause-and-effect diagrams Scatter diagrams Histograms Run charts Check sheets Pareto charts Control charts - ✔✔-Run charts & Control charts A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following number of customers per day each month: January: 20 February: 23 March: 30 April: 60 May: 90 Jun: 120 July: 130 August: 150 September: 100 October: 80 November: 60 December: 30 Which capacity planning strategy should the manager use to achieve this customer demand? - ✔✔- Match At a software development company, programming Team A can write an average of 1600 lines of new code a day and programming Team B can correct an average of 1100 tested lines of code a day. An automated quality assurance (QA) testing suite can check an average of 2100 new lines of code a day, while the QA Team can test an average of 900 new lines of code daily. Each new line of code must be checked by both the automated test suite and a member of the QA team. Which step should Acme take to optimize the number of corrected lines of code per day? - ✔✔-Add resources to the QA Team to increase the number of lines of code that can be tested each day. An automobile manufacturer has just built its first assembly factory in the United States based on increased demand from customers in the United States. The manufacturer intends to serve the entire U.S. market with this factory. Many of the suppliers for the U.S. factory are near the manufacturer's other plants in India. The new U.S. factory enables the manufacturer to use many more robots to assist in the assembly of the automobiles. Which two location factors were important influences in building this new factory? Choose 2 answers - ✔✔-Labor productivity & Close to customers An appliance manufacturer has two factories located around the world, each with its own capacity: • F1 can make 8 appliances per day. • F2 can make 10 per day. The factories can deliver to two different distribution centers. Every day each distribution center must receive 9 appliances each. The cost to deliver appliances from each factory to each distribution center is listed in the table below: Distribution Center 1 Distribution Center 2 F1 $4 $3 F2 $8 $3 Using the factory production constraints and the delivery costs in the above matrix, what is the lowest cost to deliver all 18 appliances to the distribution centers? - ✔✔-$67 A company wants to establish a new gas station in a location with heavy traffic. The company performs a traffic analysis for four locations during four different time periods. The table below depicts the number of cars that passed each location during the four time periods: Time Period Main Street Fell Avenue Veterans Parkway Market Street Midnight - 6:00 a.m. 1,000 500 1,500 750 6:00 a.m. - noon 4,500 6,000 5,500 4,000 Noon - 6:00 p.m. 6,000 4,500 6,000 5,000 6:00 p.m. - midnight 2,500 1,500 3,000 6,000 Which location should the company choose for the new gas station? - ✔✔-Veterans Parkway An oil refinery receives crude oil on a regular basis, which must be refined into five different octanerated gasoline formulas and diesel. Demand for these fuels is easy to predict. The cost to refine the oil decreases rapidly depending on the size of the refinery that refines the oil. Based on this information, which process strategy should the oil refinery use in its refining process? - ✔✔-Continuous flow A company makes garage door tracks for residential and commercial customers. The production manager prefers to run all the footage for residential requirements first each day and then change over for the commercial size after the residential orders are completed. The tooling is changed back to the residential size before the end of business each day. Which process strategy is this company using? - ✔✔-Batch processing with some product variety on moderately flexible equipment A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On average, 30 cars are rented daily. What is the design capacity for this company? - ✔✔-45 cars/day (how many it can actually rent out) The original capacity in each process for a computer manufacturer's operations is as follows: Parts inventory: 500 units available per day Assembly: 300 units assembled per day Delivery: 450 units processed per day After the computer manufacturer upgrades the assembly system, it can assemble 550 units per day. According to this information, what is the throughput for this computer manufacturer? - ✔✔-450 units/day A purchasing manager is responsible for vendor-managed hardware inventory at a client's office chair production facility. The manager notices that ½-inch bolts are out of stock and need immediate replenishment. As the purchasing manager looks over the past usage, it is noticed that more bolts are being used on Tuesday each week than any other day of the week. Therefore, the manager decides to bump up the inventory replenishment for Monday by 50%. Which forecasting method did the manager use to make this decision? - ✔✔-Weighted moving average A company has developed a new product that links a smartphone app to a doorbell and home security monitoring system. There is nothing else like it on the market and no prior sales history from which to develop a forecast. A sales manager is trying to determine the best price point for introduction, while also trying to estimate what first-year sales volumes might be. What are two possible means for determining the price point and first-year sales forecast? Choose 2 answers - ✔✔-Panel of experts & Test market A hospital administrator needs to determine how many beds to make available for exam rooms, operating rooms, and in-patient care. The hospital board announces they will be getting more patient referrals from specialists at a newly opened clinic. What should the administrator use to forecast how many beds to make available, given the increased number of patients? - ✔✔-Weighted moving average using patient referral data What is the time horizon for medium-range forecasting? - ✔✔-6 to 18 months A large retail chain is developing an aggregate plan for its "holiday tree" product line. It does not specify Douglas fir, pine, spruce tree, or artificial tree variations, just overall quantity of trees to be offered throughout the holiday season. What is the appropriate time fence for the aggregate plan? - ✔✔-6 to 18 months before the holiday season begins A bicycle company receives an order to deliver 200 bicycles by the end of the month. Which planning process will help this company to decide the required quantity of bicycle tires to meet the order? - ✔✔-MRP A computer company needs to order 50 computer screens from a vendor so they can assemble 100 computers by the end of the month. What does the computer company need to know to ensure the parts arrive when they are needed? - ✔✔-Lead time A computer company receives an order for 100 computers from a customer inside of its lead time. The production planner agrees to support the order. Which two outputs will the MRP system issue? Choose 2 answers - ✔✔-Planned order receipts & Expedite notice A furniture company receives an order for 100 dining tables with four legs each. The planner has determined that the projected number of legs on hand is 60 units. If there is no previously scheduled production for legs, what will be the planned production of legs? - ✔✔-340 What helps to reduce setup time in a JIT system? Choose 2 answers - ✔✔-Placing the needed tools and equipment in predetermined locations & Shortening the downtime of equipment Which equipment can be used in a just-in-time (JIT) environment to reduce setup time? - ✔✔-Generalpurpose machines What can be used in a company with a just-in-time (JIT) environment to reduce inventory? - ✔✔-A pull system Many companies implementing a just-in-time (JIT) system have eliminated complex material-handling systems and rearranged the layout of the workplace to move the workers closer to the production floor. Why is the movement of materials simplified in a JIT system? - ✔✔-Parts are moved by hand. What is a direct competitive advantage to keeping a workstation clean? - ✔✔-Lower injury rates Which competitive advantage would a company gain from choosing to partner with a single supplier to source similar parts? - ✔✔-An increase in tota [Show More]

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