21) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
A) improv
...
21) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
A) improved flexibility.
C) improved business practices.
D) improved efficiency. Answer: B
22) Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?
A) improved flexibility
B) improved business practices
D) survival Answer: C
23) The use of information systems because of necessity describes the business objective of
B) improved business practices.
C) competitive advantage.
D) improved flexibility. Answer: A
24) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1, 2, and 3 Answer: D
25) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy. Answer: B
26) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier intimacy C) survival
D) competitive advantage Answer: C
27) The three activities in an information system that produce the information organizations use to control operations are
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback. Answer: C
28) Order data for baseball tickets and bar code data are examples of A) raw input.
B) raw output.
C) customer and product data.
D) sales information. Answer: A
29) The average number of tickets sold daily online is an example of
A) input.
B) raw data.
C) meaningful information.
D) feedback. Answer: C
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