1) are formally defined, standardized processes that involve day-to-day operations.
A) Dynamic processes
B) Unstructured processes
C) Structured processes
D) Kinetic processes Answer: C
2) Which of the following
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1) are formally defined, standardized processes that involve day-to-day operations.
A) Dynamic processes
B) Unstructured processes
C) Structured processes
D) Kinetic processes Answer: C
2) Which of the following is an example of a structured process?
A) deciding on the location of a new store
B) solving the problem of excessive product returns
C) purchasing raw materials
D) using social media to create buzz about a new product Answer: C
3) are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.
A) Operational processes
B) Dynamic processes
C) Inherent processes
D) Structured processes Answer: B
4) Which of the following is an example of a dynamic process?
A) Samsung accepts a return of a defective television from its dealer.
B) Starbucks places an order for coffee beans from its local supplier.
C) Amazon.com hires customer service representatives to help customers with their online order.
D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. Answer: D
5) Which of the following is a characteristic of dynamic processes?
A) They are adaptive processes that change structure rapidly and readily.
B) They are usually formally defined and documented.
C) They support operational and managerial decisions and activities.
D) They are standardized processes. Answer: A
6) Which of the following workgroup processes is related to sales and marketing?
A) lead tracking
B) order management
C) customer support
D) accounts receivable Answer: A
7) Which of the following workgroup processes is related to operations?
A) account updating and tracking
B) sales forecasting
C) finished goods inventory management
D) treasury and account management Answer: C
8) Which of the following workgroup processes is related to manufacturing?
A) order entry and tracking
B) finished goods inventory management
C) product and brand management
D) planning and scheduling Answer: D
9) Which of the following workgroup processes is related to customer service?
A) assessment
B) account tracking
C) sales forecasting
D) accounts payable Answer: B
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