HRM 587 Week 8 Final Exam (Multiple Choice)

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Question: (TCO A) The following manager “image” of change would most likely be which “image” of change? This manager of change follows Kotter’s checklist like a recipe, and will first establ... ish a sense of urgency, and expect the others in the team to follow in suit. In this case, the manager will assume that the new change is going to be better, and then will work toward that change happening. (Points : 7) Question: (TCO A) Which of the following best shows a company responding to identity pressures? (Points : 7) Question: (TCO B) Which of the following best defines the “7-S” model of diagnosing change? (Points : 7) Question: (TCO B) During the diagnosis for change period, it is important to analyze the stakeholders for their readiness to change. Using the power-interest matrix, you review the level of interest and amount of power of stakeholders and determine the following: (Points : 7) Question: (TCO C) The “nurturer” image of change agent will change focus when she moves from “change sponsor” to “change implementer” in the following way(s): (Points : 7) Question: (TCO C) The four-frame model of diagnosing change stems from the belief of its inventors that leaders in organizations must (Points : 7) Question: (TCO D)The actions of a visionary leader casting appropriate roles, engaging in dialogue to create message appeal, and directing the change through verbal and non-verbal behaviors is called (Points : 7) Question: (TCO F) The ability to either exhibit or compartmentalize feelings and emotions in social and business settings is often described as a person’s (Points : 7) Question: (TCO G) One day, while on the company elevator, the head of HR is talking to the CEO and doesn’t realize his speaker phone is on when the CEO asks, “Do you think that we can afford to keep the downtown branch of the company open? Or is it time to think about across-the-board layoffs?” The HR head ……………. begin spreading the word. The gossip has hit the entire department and local news agencies by the 6:00 news that night. The CEO is featured saying, “This is nothing but a rumor at this point. We have no current plan to lay off anyone.” This is an example of what type of communication plan on the part of the CEO? (Points : 7) Question: (TCO G) Crisis management communication strategies for corporate situations which create injury or massive environmental damage (such as the BP Gulf Oil Disaster) might include any of the following, but almost always should include this one very important piece: (Points : 7) Question: (TCO H) According to Peter Senge and other change management experts, it is important to understand the limitations of measuring change because (Points : 7) 12. Question: (TCOs F, G, H) Review this scenario. Drug Company CRZ is notified that its new anti-depressant drug, “Interplay” is causing its patients to experience hallucinations and serious heart palpitations. The FDA issues a recall and investigation. Company CRZ reviews the formula and invests $95 million in new research and development. Five of the scientists go to the department head and state that they believe the new …………… to have killed 6% of its users and is being called the “new LSD of the 21st Century.” In the debriefing stage, the Ex-Executive VP is heard to say, “We had put so much $$ into it, I just had to see this through to fruition.” Which of the following statements is most applicable and appropriate to use in this situation? (Points : 8) [Show More]

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