Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1:
How does a well-defined job description help the business?
A job description is a document that lists the tasks, du
...
Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1:
How does a well-defined job description help the business?
A job description is a document that lists the tasks, duties and responsibilities of a specific job. Having updated,
accurate and professionally written job descriptions is critical to a company's ability to attract qualified
candidates, guide and train employees, set work performance standards, develop compensation programs,
perform performance reviews, set goals and meet legal requirements. A successful business depends on its staff
performing at the desired standard. If you don't know what standard you need, you won't be able to analyse
performance or make improvements. In order to analyse staff performance effectively, you will need to develop
a clear and concise set of performance criteria for each individual. This is usually done as part of the job
description. Well-defined job descriptions allow for better hiring as the job requirement is defined and new
recruits know what is expected.
Question 2:
When applying targets they should follow the SMART principle. What does SMART stand for?
SMART goal setting brings structure and tractability into your goals and objectives. Instead of vague
resolutions, SMART goal setting creates verifiable trajectories towards a certain objective, with clear
milestones and an estimation of the goal's attainability. Every goal or objective, from intermediary step to
overarching objective, can be made S.M.A.R.T. and as such, brought closer to reality.
In corporate life, SMART goal setting is one of the most effective and yet least used tools for achieving goals.
Once you've charted to outlines of your project, it's time to set specific intermediary goals. With the SMART
checklist, you can evaluate your objectives. SMART goal setting also creates transparency throughout the
company. It clarifies the way goals came into existence, and the criteria their realization will conform to. The
SMART stand for is that
• S: Specific: Any plan or activity should have clear, unambiguous of what must done, how it is to be done
and why it is to be done
• M: Measurable: each activity needs to have a set of outcomes which allow the success to be determined
• A: Achievable: Performance targets should be set that are not too difficult for the staff member to attain
• R: Realistic: This aspect needs to take into account limitations of personnel, production capacity and the
80:20 rule
T: Time: the completion of activities and the attainment of goals must have a timeframe or time
parameters associated with them
Question 3:
List 10 criteria which are often used in performance appraisals in the Hospitality industry that can help you
monitor the ongoing performance of staff.
1 | Punctuality and attendance
2 | Personal presentation
3 | Adherence to dress codes
4 | Meeting customer service standards
5 | Quality and accuracy of work
6 | Decision marketing abilities
3 | Guide – Role model
4 | Advisor
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