North Central State CollegeCIS MISC3CX VOIP Training Basic..

3CX Basic Certification [SLIDE 1] Welcome to the online training series from 3CX. This module will concentrate on the installation of 3CX. [SLIDE 2] To begin with, we will be going through the prerequisites of the s ...

3CX Basic Certification [SLIDE 1] Welcome to the online training series from 3CX. This module will concentrate on the installation of 3CX. [SLIDE 2] To begin with, we will be going through the prerequisites of the system and the network. We will also discuss the general concepts of how the FQDNs and SSL Certificates work, and walk you through the installation of 3CX by going through the Web Based Setup Wizard. [SLIDE 3] 3CX can be installed on either a Windows or Linux Operating System. The supported Windows versions are Windows 10, or if you prefer a Windows Server Operating System, anything newer than Microsoft Server 2012R2. If you want to install 3CX on Linux, you can do so on an existing Debian 9 Stretch installation, or you can use the 3CX ISO, which will install both the Operating System, and 3CX. Bear in mind that all these Operating Systems must be of a 64-bit architecture. 3CX Cannot be installed on a 32 bit operating system. 3CX can also be installed on a Raspberry Pi for installations up to 8 Simultaneous Calls. Standard, PRO and Enterprise editions can be installed on a Raspberry Pi. [SLIDE 4] If you decide to use a Windows Operating System, you must make sure that all Windows Updates have been installed, prior to starting the installation process. .NET 4.6.1 or higher must also be installed on the system, along with all its updates, as it is crucial for the smooth operation of 3CX. With 3CX’s Modern interface, a compatible browser is required. 3CX is entirely configured using a web browser. This can either be Google Chrome, Mozilla Firefox or Microsoft Edge. Avoid using Microsoft’s Internet Explorer. The system 3CX will be installed on, must be as free as possible of any 3rd party applications. Applications that have been known to interfere with 3CX when installed on the same machine are, Microsoft Exchange, MS SQL, DNS Server software or roles, and VPN software or adapters. As most of these packages or services exist on the network, prior to the deployment of 3CX, we recommend that 3CX is installed on a fresh, dedicated machine. Anti-Virus software packages have also been known to sometimes cause issues, so if you do have one installed, make sure you have added the necessary exceptions in its settings. That means excluding the 3CX data folders. Also, make sure that the HTTP and HTTPS ports are excluded from network traffic scans.[SLIDE 5] When installing on a Linux Operating System, the installation process automatically installs all necessary updates, so no extra steps are required. The only requirement is that no other software is installed. It must dedicated for use by 3CX. [SLIDE 6] If you decide to install 3CX in a Virtualized environment, not all Hypervisor Platforms may be up to the task. For this reason, we advise that you use one of the platforms which we have tested. These will provide you with a trouble-free experience and the maximum level of support from the 3CX Support Team, should any issue occur. The Virtualization platforms that have been tested are Microsoft Hyper-V, VMWare ESXi, KVM and Citrix XenServer. When using these platforms, please ensure to check, and conform to the minimum version requirements. [SLIDE 7] Installing the Linux edition is easy with the 3CX ISO. This can be used for a local, bare metal machine, or a local Hypervisor. For Hosted Platforms, the ones that have been tested are Openstack with KVM - many data centres use this infrastructure including Amazon AWS with EC2 and lightsail machines, Google Cloud Engine, Microsoft’s Azure platform and OVH. These can be deployed using the 3CX PBX Express wizard, which will allow you with a very simple wizard, to deploy your PBX, hassle free. Any other Openstack Version 2 compatible provider can also be used, but you will need to manually add the API details to link the provider to PBX Express. We cover this in more detail in the PBX Express module, in the intermediate training course. For other cloud hosting providers, you can use the apt-get command to install 3CX on a Debian 9 installation. [SLIDE 8] So, what are the hardware requirements? Hardware specifications primarily depend on the deployment size. You can find our suggested requirements at the link shown in the slide, or by performing a search on our website. These specifications can be for either a Bare Metal, standalone machine, or within a virtualized environment locally, or in the cloud. Let’s go into this a little further. If, for example, you intend on recording the calls on your system, the size of the Hard Disk is crucial. Also, because recordings are written to the disk on the fly, you must ensure that the Hard Disk’s Read/Write speeds can cover your call recording needs. In the recordings module we will also cover the archiving of recordings, and how this will affect your disk usage. The more extensions configured and provisioned on your PBX, the more memory will be required for the BLF updating and presence information to be relayed. Finally, the audio of calls to and from VoIP Providers passes through the 3CX PBX. Depending on the amount of concurrent active calls you predict you will have, you may need to adjust the RAM size of your server. For this you can use the minimum system requirements as a reference