Assignment 3: Managing Health Care Quality
Cryshawna Harris
Denise Pica-Branco
HSA 501 Management in Healthcare
March 4, 2021
Assignment 3: Managing Health Care Quality
As the hospital administrator for Sunlight Ho
...
Assignment 3: Managing Health Care Quality
Cryshawna Harris
Denise Pica-Branco
HSA 501 Management in Healthcare
March 4, 2021
Assignment 3: Managing Health Care Quality
As the hospital administrator for Sunlight Hospital in California, there is much
talk among the patients about the quality of care as it relates to the hospital. Although the
hospital is well-loved by the patients, they all would like to see some improvements to
Sunlight Hospital that could help to make it the hospital that everyone in the area requests
to come to when they are in need of services. It is my job to look at where we can add
improvements to the hospital so that it can be where we would like for it to be so that it
will be the hospital of choice for all.
Measurements of quality of care for Sunlight Hospital of California
There are many different areas that any hospital can evaluate when deciding what
matters most to its patients. In this instance, Sunlight Hospital is going to look at the five
measurements of quality of care that we think are the most important to our patients
based on feedback that we have gotten from patients in the past. The first one that we are
going to take a look at is readmission rates (Lieberthal and Comer, 2014). Readmission
rates are imperative to patients because they want to go to a hospital that gets them better
the first time around and doesn’t have a high readmission rate. They wish to know that
when they leave the hospital, they have been successfully helped, and the problem is
taken care of so that they do not have to continue to get help for the same acute health
problem.
The next measurement to take a look at is mortality rate (Lieberthal et al., 2014),
which is going to evaluate the number of individuals who come into the hospital and die
after receiving care from this facility. The mortality rate is going to be extremely
important to the patients because they want to know that when they to Sunlight Hospital,
the likelihood that they are going to recover from their ailment is greater than the risk that
they are going to die. They want to know that we can treat them and have a low rate of
mortality here at the hospital, which I think is something that should be evaluated.
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