EXAM 2 - BUs 107-Chapters 8-10-11-12-Key-Version B

All of the following are forms of incivility Except: a. discourteousness b. impatience c. social swearing d. rudeness ____ 2. You witness an incident at work where a supervisor loudly criticizes an employee in front ...

All of the following are forms of incivility Except: a. discourteousness b. impatience c. social swearing d. rudeness ____ 2. You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an example of: a. nondefensive communication b. a territorial space violation c. paralanguage d. dominant defensiveness ____ 3. Seating arrangements and dynamics can be examined in a/an _____ study. a. paralanguage b. proxemics c. kinesics d. attitude ____ 4. To facilitate direct and open communication, which of the following seating arrangements would be most appropriate? a. seat the other party beside you, facing the same direction b. seat the other party across a corner of your desk from you or in a place where you will be at right angles c. seat the other person directly across from you d. seat the person inside your social distance zone ____ 5. The best way to determine whether someone may be lying is to look for: a. inconsistencies in nonverbal cues b. rapid speech rate c. stuttering or stammering d. rapid eye movement ____ 6. Netflix places an emphasis on the individual and organizational influences on creativity and innovation. They take great care in hiring the right individuals and targeting top performers with high energy and a willingness to do the work of two or three people. Netflix also has implemented other activities to reinforce the individual and creativity and they include which of the following? a. unlimited vacation time b. flexibility in how they perform their jobs c. paying employees well This study source was downloaded by 100000830772748 from CourseHero.com on 12-19-2021 07:15:50 GMT -06:00 https://www.coursehero.com/file/10946646/EXAM-2-BUs-107-Chapters-8-10-11-12-Key-Version-B/ d. All of the above ____ 7. Netflix has been regarded as one of the most innovative and creative companies ever. Which of the following add a significant impact on lowering Netflix’s overall costs? a. moving to a subscription based service b. purchasing movies for their library based on contracts that provided producers a percent of revenues based on movies viewed c. producing original programming d. developed proprietary recommendation system ____ 8. Intuition would be a major part of the input for a manager making what kind of decision? a. programmed b. rational c. breakeven point d. nonprogrammed ____ 9. Research indicates that women are: a. less averse to risk than men b. more averse to risk than men c. the same as men with respect to risk aversion d. less inclined to commit resources to a losing course of action than men ____ 10. An organizational influence that may encourage creativity but may also bring about lower levels of creativity is/involves: a. supportive supervision b. participative decision making c. linking monetary rewards to creativity d. open and flexible structural arrangements ____ 11. Which of the following is NOT considered to be an individual prerequisite for participation and empowerment? a. capability for psychological involvement b. motivation to act autonomously c. reliance on external rewards d. ability to see relevance for one's own well being