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An employee reported a safety violation at her workplace. Her supervisor tried to force the employee to quit by reducing her work hours and cutting wages. Which form of discrimination below does this... scenario illustrate? • Quid pro quo • Age discrimination • Sexual harassment • Hostile work environment 2 A group of employees met with the management of a company. The two groups negotiated to determine the terms and conditions of employment at the company. Which of the following is the process described in the scenario? • Arbitration • Mediation • Grievance filing • Collective bargaining 3 As the human resource manager, Karen worked with the finance manager to advise him on the steps to follow in terminating a poorly performing employee. Which phase of Human Resource Management below does this scenario describe? • Maintaining • Acquiring • Developing • Recruiting 4 Which of the following is an example of a short term goal for a business that provides cable TV services? • Double revenue by the end of the next fiscal year • Roll out the new marketing plan by the end of the current quarter • Create a new division to provide internet and wireless communication services • Build goodwill in the community by developing a community outreach department 5 Joseph managed the bookstore at a local university. He was known to mumble orders at his employees and yell at them when they made mistakes with the online ordering system. Which of the management skills below does Joseph lack? • Decision making • Technical • Human relations • Conceptual 6 Dina managed the development of a new training program at her company. She determined the goals for the training as well as planned the tasks needed to create the training course. What step of those below will Dina perform next in the management process? • Evaluate the results • Organize the activities • Lead the team • Control the work 7 Gail oversaw all international operations for a multinational food production company. What type of manager below would Gail likely be considered? • Top manager • First line manager • Financial manager • Middle manager 8 Which of the following items is an example of an incentive program? • Providing a merit salary system • Providing options for employees to work flexible hours • Providing an on-site health clinic • Providing continuing education credits 9 Which of the following is NOT a benefit to increasing the diversity of an organization's workforce? • Recognizing and appreciating the diversity of opinions • Hiring pool of potential employees increases • Variety of perspectives on projects • Making accommodations for numerous diverse groups 10 Which of the following provides little insight into the character or personal skills of a potential candidate for a job? • Hiring tests • Application forms • Applicant interviews • Listed references 11 Which of the following is a reason human resources might keep a skill inventory of employees? • To reduce the need for performance appraisals • To manage employee relations problems • To reduce redundancy in available positions • To aid in turnover management 12 Which of the motivational theories below proposes that workplace conditions and individual motivation factors both impact the satisfaction of employees? • Classical Theory & Scientific Management • Theory X and Theory Y • Hawthorne Effect • Two Factor Theory 13 A large textile mill had a spinning department, a weaving department, a dyeing department and a printing department. Activities were grouped based on the area. For example, all activities related to spinning were grouped to form the spinning department. What type of departmentalization below does this illustrate? • Form • Process • Geographic • Customer 14 Which of the following is true about a tall organizational structure? • Is more common in small businesses • Is generally found in a centralized organization • Has fewer levels of management • Has the potential to increase flow of information 15 Connor gave one of his employees a poor rating on a performance appraisal. The employee met all of her listed goals, but Connor felt she did not interact well enough with her team members. Which of the following does this scenario describe? • Error due to unequal emphasis • Error due to flawed objective measures • Error due to recency effect • Error due to gender bias 16 In which of the ways below is corporate culture best expressed to employees? • Through explicitly stated goals and objectives • Through offsite training programs • Through enforcing legal requirements • Through management leading by example 17 As a supervisor, Paula promoted a team atmosphere. She believed good ideas came from increased collaboration, and she looked for opportunities for her employees to build trust amongst each other. Which of the personality traits below does Paula demonstrate? • High extroversion • Low neuroticism • Low conscientiousness • High agreeableness 18 Which of the following describes a functional strategy? • The upper management of a technology company determined the company needed to focus on building a social media presence. • The upper management of a technology company focused efforts on increasing revenue by expanding its product offerings. • The marketing and information managers of a technology company decided to develop a new app to keep up with competitors. • The programming department of a technology company decided to hire people with social media and web development skills for its new project. 19 Gillian reprimands an employee in front of his peers for speaking out of turn during a sales meeting. Which of the following types of reinforcement does this scenario demonstrate? • Negative reinforcement • Extinction • Positive reinforcement • Positive punishment 20 A local restaurant installed a new computer-based system to place customer orders, manage inventory items and handle credit card processing. The owner of the restaurant trained all of the staff on proper use of the new system. Which of the following types of technology risk is being addressed in this scenario? • Updating systems • Technology usage • Protecting data • Misusing data 21 Which of the motivation theories below emphasizes managers making meaningful goals that employees agree to meet in order to improve motivation and productivity among employees? • Participative Management and Empowerment • Expectancy Theory • Management by Objectives • Goal-Setting Theory 22 Girard, who managed a group of graphic artists, provided the tools and resources his staff needed to work on project and then allowed them the freedom to make decisions on their own. A few deadlines were occasionally missed, but the employees expressed high job satisfaction. Which management approach below does Girard utilize? • Contingency • Autocratic • Free rein • Democratic 23 The marketing manager asked Jess to complete a competitive analysis report by the end of the week. Even though the request was last minute and she was behind on her work, Jess was reluctant to let her assistant help with it. She liked knowing she was responsible for completing important tasks. Which of the following is true about Jess' delegation efforts? • Jess delegated effectively since she was willing to assign both routine and important tasks. • Jess delegated ineffectively since she had little time to manage her assistant on additional tasks. • Jess delegated ineffectively since she wanted to retain a certain amount of control. • Jess delegated effectively since she knew her assistant was not qualified to complete the report. 24 When Sharon was hired for her new sales position, she was provided a laptop to take with her when she traveled. She would be able to work and meet potential clients while away from her office. Which of the following virtual options does this scenario illustrate? • Telecommuting • Flextime • Portable office • Extranet [Show More]

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