[eBook] [PDF] Project Management Process,Technology and Practice, 1st Edition By Ganesh Vaidyanathan

Title Page Copyright Page Contents Preface Acknowledgments Chapter 1 Projects and Project Management Learning Objectives Projects Information Systems Projects Healthcare Projects New Product Development Project ...

Title Page Copyright Page Contents Preface Acknowledgments Chapter 1 Projects and Project Management Learning Objectives Projects Information Systems Projects Healthcare Projects New Product Development Projects Construction Projects Classification of Projects Project Lifespan Phase 1: Conceptualization or Pre-Feasibility Phase 2: Planning or Feasibility or Demonstration Phase 3: Design/Development or Development or Engineering/Manufacturing Development Phase 4: Implementation or Execution and Testing or Production and Deployment Phase 5: Launch or Termination or Closure Phase 6: Post-Implementation Review Project Management Understanding Project and Project Management Success Factors Project Management Components Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Chapter 2 Process and Methods Learning Objectives Project Process in Organizations PMBOK[sup(®)] Project Management Processes Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality Management Project Human Resources Management Project Communications Management Project Risk Management Project Procurement Management Process Improvement in Projects Continuous Improvement Management of Projects Six Sigma Define Measure Analyze Improve Control Capability Maturity Model Integration[sup(®)] The Five Levels of Software Process Maturity Level 1: Initial Level 2: Repeatable Level 3: Defined Level 4: Managed Level 5: Optimizing Systems Development Life Cycle (SDLC) Iterative SDLC Spiral Model Unified Process Inception Elaboration Construction Transition Agile Modeling (AM) Scrum Extreme Programming (XP) Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Further Reading Chapter 3 Project Management Tools Learning Objectives Tools for Project Management Brainstorming Brainstorming Procedure Thought Process Map (TMAP) TMAP Procedure TMAP Example Quality Functional Deployment QFD Procedure QFD Example Step 1: Voice of Customer Step 2: Technical Requirements Step 3: Planning Matrix Step 4: Interrelationships Step 5: Technical Correlations Step 6: Complete Technical Properties, and Set Design Targets and Benchmarks Kano Model Must-Be Requirements One-Dimensional Requirements Attractive Requirements Indifferent Requirements Reverse Requirements Kano Model Procedure Kano Model Example Affinity Diagram Affinity Diagram Procedure Affinity Diagram Example Fishbone Diagrams Fishbone Diagrams Procedure Example of a Fishbone Diagram Check Sheets Check Sheet Procedure Check Sheet Example Pareto Chart Nominal Grouping Technique NGT Procedure Delphi Technique Delphi Technique Procedure SWOT Analysis SWOT Analysis Procedure Burndown Charts Burndown Chart Procedure Communication and Collaboration Tools IBM[sup(®)] Lotus Domino[sup(®)] Microsoft Office Groove Project Management Software Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Further Reading Chapter 4 Project Initiation Learning Objectives Organizational Strategy, Project Selection, and Prioritization Process Form Upper Management Team Identify All Projects Gather Data on All Projects Estimate Resources Required Analyze and Decide on Projects Implement Initial Plans Initial Project Proposals Project Selection Net Present Value of Projects Return on Investment Internal Rate of Return Payback Analysis Scorecard Analysis to Select and Prioritize Values Based on Many Qualitative Criteria Decision Trees Project Charter Project Manager Selection Project Manager Skills Characteristics and Qualifications of a Project Manager Project Manager Duties Building a Project Team Stakeholders Identifying Stakeholders Stakeholder Analysis Requirements Gathering Requirements Gathering Practices Project Scope Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction: References Chapter 5 Planning Learning Objectives Planning Process Project Planning Project Management Plan Change Management Plan Configuration Management Plan Scope Management Plan Requirements Management Plan Schedule Management Plan Cost Management Plan Quality Management Plan Process Improvement Plan Human Resources Plan Staffing Management Plan Communications Management Plan Risk Management Plan Procurement Management Plan Scope Baseline and Work Breakdown Structures Delivery-Based Structure Lifespan-Based Structure Responsibility Matrices Responsibility, Accountability, Consultative, and Informative (RACI) Matrix Contracts Fixed-Price Contracts Fixed-Price Incentive Fee Contracts Cost-Plus Fixed Fee Contracts Cost-Plus Percentage Fee Contracts Cost-Plus Incentive Fee Contracts Guaranteed Maximum-Shared Savings Contract Procurement Make-or-Buy Decision Lease-or-Buy Decision Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Chapter 6 Risk Management Learning Objectives Risk Risk Identification Influencing Factors Specific to the Firm Influencing Factors Specific to Project Manager Influencing Factors Specific to the Stakeholder Risk Breakdown Structure Using Risk Categorization Internal Risks External Risks Tools and Techniques of Identifying Risks Risk Assessment Qualitative Risk Assessment Quantitative Risk Assessment Risk Planning and Analysis Transferring Risk Avoid Risk Reduce Risk Risk Mitigation Techniques Accept Risk Positive Risks Contingency Planning Risk Monitoring and Control Inputs to Risk Monitoring and Control Tools and Techniques for Risk Monitoring and Control Outputs of Risk Monitoring and Control Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Chapter 7 Quality and Performance Learning Objectives Performance and Quality Quality Management ISO: International Organization for Standardization Quality Planning Developing a Project Quality Plan Benchmarking Quality Assurance and Control Quality Assurance Quality Process Analysis Quality Control Process Maps Control Charts Design of Experiments Taguchi Method Statistical Sampling Random Sampling Reviews Testing and Inspection Project Metrics Project Scope and Metrics Project Performance and Metrics Cost of Quality Project Value and Metrics Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Further Reading Chapter 8 Scheduling Learning Objectives Project Networks PDM Network Diagrams Variance in Scheduling Activities Critical Chain Project Management (CCPM) Project Crash Fast Tracking Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Chapter 9 Resourcing, Costing, and Control Learning Objectives Integrated Change Control Integrated Change Control Process Cost Management in Projects Direct Material and Labor Costs Indirect Material and Labor Costs Fixed Costs Variable Costs Overhead Costs General and Administrative (G&A) Costs Tangible Costs Intangible Costs Sunk Costs Opportunity Costs Cost Estimation Rough Order of Magnitude Estimate (ROME) Approximate Historical Estimate (AHE) Detailed Estimate (DE) Budgeting Project Cost and Schedule Metrics Earned Value Analysis Cost Management Checklist Resource Planning Project Resource Metrics Monitoring and Control Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Chapter 10 Project Closure Learning Objectives Acceptance of Projects Project Audit Audit Team Project Audit Process Project Closure Premature Projects Endless Projects Field Projects Complete Projects Early Project Closure Incomplete Requirements Lack of User Involvement Lack of Resources Unrealistic Expectations Lack of Executive Support Scope Changes Technology Market Forces Economic Factors Environment and Legal Factors Project Closure Decision and Process Administrative Closure Contract Closure Handover of Project Results Project Closure Checklist Phase Gate Process and Project Implementation Review Plan Review Collect Data Postmortem Analysis Feedback Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Chapter 11 Project Organizational Structures Learning Objectives Organizational Structure Authority Responsibility Accountability Reliability Functional Structure Advantages of Functional Structure Disadvantages of Functional Structure Department Structure Advantages of Department Structure Disadvantages of Department Structure Matrix Structure Weak Matrix Balanced Matrix Strong Matrix Advantages of Matrix Structure Disadvantages of Matrix Structure Flat Structure Advantages of Flat Structure Disadvantage Virtual Structure Advantages of Virtual Structure Disadvantages of Virtual Structure Organizational and Project Strategy Project Organizational Structures Construction Projects R&D Projects New Product Development Projects MIS Projects Immature Versus Mature Organizations Project Management Office Project Office PMO The Center of Excellence Policies and Procedures General Project Policies Roles and Responsibilities Project Team Roles Team Building Virtual Teams and Global Project Teams Outsourcing Offshoring Nearshoring Insourcing Co-sourcing Multi-sourcing Outsourcing Projects and Project Management Drivers of Outsourcing Projects Outsourcing Business Model Best Practices of Outsourcing Selection of Projects Selection of Outsourcing Company Project Requirements Delivery and Documentation of Projects Hidden Costs Project Control Personnel Issues Knowledge Transfer Conflict Management Communication Management Contracts Relationships Exit Strategy Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Further Reading Chapter 12 Project Success Learning Objectives Project Success Variables in Project Processes Integration Management Scope Management Time or Schedule Management Cost Management Quality Management Human Resource Management Communication Management Risk Management Procurement Management Project Success Variables in Project Organizations Success Variables for Project Manager Success Variables for Executive Champions and Organizations Success Variables for Customers Success Variables for Project Team People Management and Leadership People Management Leadership Leadership Behavior for Establishing People Management Effective Communications Listening Conflict Resolution Personal Time Management Process of Decision Making Knowledge Management Knowledge Types and Processes Knowledge Management and Learning Lessons Learned from Past Projects Learning Curves Code of Ethics and Expected Behaviors in Project Management Summary Review Questions Problem Solving and Critical Thinking Questions Class Discussions Study Projects CASE STUDY: Information Systems CASE STUDY: Healthcare CASE STUDY: Financial Services CASE STUDY: Construction References Appendix A: Support Tables Appendix B: PMI, PMP, and CAPM Certification Appendix C: Microsoft Project Tutorial Appendix D: Project Metrics Glossary