Ana no longer makes out checks to her utility company because she has
arranged for her monthly utility charge to be automatically debited from her
bank account on the due date.
Ana is experiencing an example of automa
...
Ana no longer makes out checks to her utility company because she has
arranged for her monthly utility charge to be automatically debited from her
bank account on the due date.
Ana is experiencing an example of automation known as __________.
online software application
importing/exporting data
customer billing
textfill/autocorrect
RATIONALE
Ana is encountering an example of automation known as customer billing.
Automated customer billing provides a better experience and helps
companies to be paid faster as a result of custom payment scheduling.
Automatic billing enables businesses to provide convenience to customers,
and ensures predictable revenue.
CONCEPT
Process Automation and Computers
2
IT specialists must possess technical knowledge and work well with others if
they are to be successful.
Select the IT specialist who demonstrates a hard skill.
Noel monitors a virtual chat program to keep in touch with other members of
the IT department.
Elizabeth tracks her team's progress on a software development project.
Freddy uses problem-solving expertise to resolve an issue for the software
development team.
Maggie designs a new user interface for her company's master control panel.
RATIONALE
Maggie uses a hard skill when she designs software user interfaces. She
acquired this technical skill by completing software design and user interface
courses. The IT specialists in the other answer alternatives use soft skills to
interact with team members. These soft skills include collaboration, problem
solving, and communication.
CONCEPT
Information Technology in the Workplace
3
Mark, Sean, and Jackie are members of a software development team.
Mark creates the documentation that outlines requirements for the
development of new software. Sean creates the system architecture, and
builds software applications based on system requirements. Jackie evaluates
the new software by running tests to identify bugs and other problems.
What is Mark's role on the software development team?
Software Designer
Software Analyst
Software Quality Assurance
Project Manager
RATIONALE
Software Analysts translate
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