Danielle receives a good job offer from a company because of which she decides to quit her current job. She decides to write a letter to the concerned authorities in her current company regarding her... decision. In this scenario, Danielle should write a _____. a. thank-you message b. resignation message c. confirmation message d. persuasive message An inherent problem related to speaking rate is verbal fillers. a. True b. False Useful concluding techniques for a presentation include summarizing the main points that have been made in the presentation and using anecdotes, humor, and illustrations. a. True b. False Many speakers use words such as uhhh, ahhh, ummm, and errr while giving a speech. These words are called _____. a. verbal potholes b. transition words c. verbal fillers d. red flag words Anna is preparing for a job search. She has identified a number of job listings after a thorough research and analysis of her career and has prepared a targeted résumé and an application message. To extend the impact, she has supplemented her résumé with a video recording. Which of the following should be Anna's next step to get a job? a. Interviewing with companies b. Completing a self-assessment c. Preparing a job profile d. Preparing a cover letter Which of the following is a guideline to prepare an electronic résumé that can be scanned accurately? a. Minimize the white space between the sections of the résumé. b. Do not use large font, such as 10- or 14-point font. c. Do not include italics, underlining, open bullets, or graphic lines and boxes. d. Use popular, decorative typefaces. _____ are designed to show why job applicants want to work for a particular organization. a. Competency questions b. Technical interview questions c. Standard interview questions d. Behavioral questions Which of the following is the first step in the process of applying for a job? a. Identifying a job listing by using traditional and electronic sources b. Conducting research and analysis of self, career, and job c. Supplementing a résumé with a portfolio (print or electronic) or video recording Errors in keyboarding, spelling, and punctuation in a résumé could be taken as evidence of lack of respect for the employer. a. True b. False Make every statement in a presentation a major point in order to avoid overwhelming and boring your audience. a. True b. False _____ ensure consistency in the information received from each job candidate and can prevent decisions based on illegal topics that might be presented in a résumé. a. Recommendation forms b. Follow-up messages c. Job-acceptance messages d. Application forms Which of the following statements is true of application messages? a. They differ from sales messages in that they are not persuasive. b. They are informative and thus written deductively. c. They are sent to prospective employers only when requested. d. They are designed to convince employers that qualifications are adequate Which of the following suggestions should you follow when using the Internet or online databases to search for specific job openings? a. Do not use specific phrases such as "entry-level job" or "job in advertising." b. Input job titles rather than words and phrases that describe your skills. c. Start with a specific subject and geographic region and then broaden your search. d. Do not limit yourself to one search engine or online job site. Gabrielle is attending an interview for a sales position. To make a favorable first impression in the interview, Gabrielle should: a. sit erect and lean forward slightly to express interest. b. sit back and relax to appear in control of the situation. c. expand her answers if the interviewer's eyes are glazing over. d. use the interviewer's first name to convey friendliness Use capital letters sparingly in the presentation slide titles as they are difficult to read from a distance. a. True b. False To display a professional attitude during an interview, you should first: a. clearly show that you are strongly interested in the company. b. memorize answers to be able to exhibit confidence. c. focus on the extrinsic instead of the intrinsic rewards to be received from the company. d. communicate your salary expectations. While answering a question in an interview, if the interviewer's eyes are bright and his or her head is nodding vigorously, end your answer, but expand it if the interviewer's eyes are glazing over. a. True b. False Which of the following is true of phone interviews? a. They are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews. b. They increase the expenses involved in interviewing out-of-town candidates. c. They are designed to place an interviewee in an anxiety-producing situation so that an evaluation can be made of the interviewee's performance under stress. d. They always involve a set of structured questions used by the interviewer. To make a presentation effective, fade out at the end. a. True b. False Which of the following is a similarity between a sales message and an application message? a. Both are always solicited. b. Both are written deductively. c. Both are solely informative messages. d. Both use a central selling feature as a theme n the context of delivering presentations to culturally diverse audiences, which of the following is a difference between North American and Latin American audiences? a. North Americans believe that personal relationships are the basis of business dealings, whereas Latin Americans do not believe in this association. b. Latin Americans are not time conscious, whereas North Americans see time as money. c. Latin Americans prefer directness, whereas North Americans consider a straightforward approach tactless and rude. d. North Americans do not prefer direct eye contact, whereas Latin Americans appreciate it. Which of the following is a difference between phone interviews and virtual interviews? a. A phone interview is not appropriate for the final interview of a candidate, but a virtual interview works as well as a face-to-face interview in this case. b. In a phone interview, the expenses involved in interviewing out-of-town candidates increases, whereas in a virtual interview, the expenses are minimized. c. Phone interviews are often used to narrow the pool of applicants who will be invited for in-person interviews, whereas virtual interviews help widen the applicant pool. d. Phone interviews are a type of stress interview, whereas virtual interviews are a type of series interview. A stress interview is a freewheeling exchange and can shift from one subject to another, depending on the interests of the participants. a. True b. False In a résumé, a good job or career objective must: a. contain elaborate statements about how an organization can benefit you. b. include personal information so that an employer can know you well. c. be specific enough to be meaningful yet general enough to apply to a variety of jobs. d. have detailed information about your qualifications. In the context of general writing guidelines, you can distinguish your application message from the competition by: a. substituting fresh, original expressions that reflect contemporary language. b. apologizing for a shortcoming and admitting failure. c. using strong adjectives and generalizations to sound better. d. using first-person pronouns and writer-focused statements In the context of phonation, the speed at which words are spoken is called _____. a. pitch b. tone c. rate d. dialect To distinguish your application message from the competition, apologize for your shortcomings and admit failure. a. True b. F In the context of delivering a presentation, which of the following is true of vocal qualities? a. Verbal fillers better the style of a speech. b. A varied pitch pattern is desirable during presentations. c. A fast rate of speech is required when presenting a complex concept. d. Pleasant voices have high pitch While practicing for an interview, you should memorize answers to sound confident and deliver thoroughly. a. True b. False While preparing an electronic résumé that can be scanned accurately, _____. a. use popular, nondecorative typefaces b. keep white space to a minimum c. use a nontraditional résumé format d. include italics, underlining, and open bullets Which of the following is true of a functional résumé? a. It is the traditional organizational format for résumés. b. It requires a complete analysis of self, career, and the job sought. c. It emphasizes dates and job titles. d. It is effective for applicants who have progressed up a clearly defined career path. Which of the following is a behavioral interview question related to communication? a. Tell me about a time when you dealt with an irate customer. b. Tell me about a goal that you set and did not reach. c. Tell me about a time when you had to analyze information and provide a recommendation. d. Tell me about a situation where you had to solve a difficult problem. Which of the following is a behavioral interview question related to communication? a. Tell me about a time when you dealt with an irate customer. b. Tell me about a goal that you set and did not reach. c. Tell me about a time when you had to analyze information and provide a recommendation. d. Tell me about a situation where you had to solve a difficult problem. The key difference between a sales message and an application message for jobs is that the application message uses a central selling feature as a theme. a. True b. False A short update on a current project requested during a meeting without advance notice is an example of a(n) _____. a. extemporaneous presentation b. oral briefing c. crisis briefing d. manuscript presentation According to experts, team presentations usually fail because presenters resist the sure-to-fail strategy of "winging" a team presentation rather than taking the time to do it correctly. a. True b. False James is the lead software analyst at Infonet Corp., a multinational information technology company. Prior to joining Infonet, he had worked as a software analyst for four years in another organization. In Infonet, he has progressed from being an executive software analyst to being the lead software analyst in five years. Now, James wants to apply for the position of the head of department of digital systems at Alpha Corp. Based on his career graph, which of the following types of résumé would be the most effective for James's profile? a. A functional résumé b. A chronological résumé c. A skill-based résumé d. An ability-based résumé _____ allow students to meet large companies whose representatives typically would not visit colleges with small applicant pools, and to interview with companies whose representatives could not travel because of financial constraints or other reasons. a. Virtual interviews b. On-site interviews c. Case interviews d. Series interviews Rather than asking applicants for specific examples to illustrate their answers, interviewers are finding that asking potential employees how they feel about certain things is a more objective way to evaluate applicants' skills. a. True b. False Which of the following is true of career services centers? a. They help unemployed individuals avail state aid. b. Most centers maintain a manual database and require printed résumés from students. c. They specialize in providing temporary employees to companies. d. Some centers assist students in preparing electronic portfolios to supplement their résumés When preparing for a team presentation, the team as a whole should plan the team presentation using the same process used for an individual presentation. a. True b. False Which of the following is true of pronunciation? a. The first pronunciation of a word given in the dictionary is the desired pronunciation. b. Perfect articulation leads to perfect pronunciation. c. Faulty pronunciation can be rectified by using verbal fillers. d. The second pronunciation given in the dictionary is the outdated pronunciation. Virtual interviews can be conducted regardless of geography. a. True b. F If something should happen to prevent your arriving on time for an interview, it is advisable to not appear for the interview. a. True b. False While applying for a job, after you conduct research, complete a self-assessment of your qualifications, and identify a job listing, you should: a. interview with companies. b. post a video résumé on YouTube. c. prepare a targeted résumé and an application message. d. supplement your résumé with a portfolio or video recording. In the context of delivering a presentation, which of the following is true of verbal fillers? a. They are irritating to the audience and destroy the speaker's effectiveness. b. They are problems related to speaking volume rather than rate. c. They are words a speaker has trouble pronouncing. d. They are standard terms used to transition from one section to another section of a presentation During an interview, an interviewer should refrain from asking an interviewee about his or her [Show More]
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