CHAPTER 8- GETTING THINGS DONE THROUGH NETWORKS, RELATIONSHIPS, AND SOFT POWER. All Answers

TRUE/FALSE 1. Managers must thrive amid multiple relationships. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. The employee’s ...

TRUE/FALSE 1. Managers must thrive amid multiple relationships. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. The employee’s role is to influence others to get things done, energize and persuade others, and demonstrate the wherewithal to pull together a team. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: Relationships 101 KEY: Bloom's: Comprehension 3. Social capital is about relationships, and it is not essential to the effectiveness and success of a manager. F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Relationships 101 KEY: Bloom's: Comprehension 4. Effective managers can learn to employ networks for career or strategic purposes. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Networking KEY: Bloom's: Comprehension 5. Within organizations, a frequent purpose of a broker is to socialize newcomers to the culture and networks. F PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Networking KEY: Bloom's: Synthesis 6. A good way to get started on networking is to attend a few networking events, whether related to professional or personal interests. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Learn to Network KEY: Bloom's: Analysis 7. In terms of learning to network, no matter how busy you are, you should never eat lunch alone in your office when you are at work. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Learn to Network KEY: Bloom's: Application 8. An online networking presence is becoming vital to one’s career, but aspiring managers need to learn some guidelines to effectively use this networking tool. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Information Technologies TOP: New Media Networks KEY: Bloom's: Analysis 9. With high unemployment and fierce competition for jobs, employers in all fields cannot be very choosy. F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: New Media Networks KEY: Bloom's: Comprehension 10. The fundamental challenge of management is to figure out how to get things done with and through other people. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension MULTIPLE CHOICE 1. What skill(s) are essential keys for managers to thrive amid multiple relationships? a. interpersonal skills c. neither of these b. relationship building skills d. both of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Discover Knowledge KEY: Bloom's: Analysis 2. ________ means creating a fabric of personal contacts that will provide support, feedback, insight, resources, and information. a. Managing c. Networking b. Human capital d. Socializing C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Relationships 101 KEY: Bloom's: Knowledge 3. The development of _____ is at the heart of any manager’s duties. a. capital c. markets b. relationships d. investments B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Relationships 101 KEY: Bloom's: Comprehension 4. The role of formal education is to develop your ______. a. human capital c. networking b. social capital d. importance A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Relationships 101 KEY: Bloom's: Knowledge 5. What are some examples of the human capital that make each of us valuable in the workplace? a. education c. prior work history b. technical skills d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: Relationships 101 KEY: Bloom's: Application 6. To succeed as a manager, you have to develop social capital as well. Social capital includes: a. the resources available to an individual as a consequence of his/her personal relationships b. the ability to keep performance high c. proactive attempts by individuals to benefit their careers d. none of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Relationships 101 KEY: Bloom's: Analysis 7. Networking is the primary skill used to increase an individual’s _______. a. accomplishments c. challenge of the goal b. human capital d. social capital D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: Relationships 101 KEY: Bloom's: Comprehension 8. What is the term for proactive attempts by individuals to develop and maintain personal and professional relationships with others for the purpose of mutual benefit in their work or career? a. motivation c. networking b. opportunities d. none of these C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Networking KEY: Bloom's: Analysis 9. What are some of the benefits of networking? a. contacts can provide you with information b. access to diverse skill sets c. expanded influence d. all of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Networking KEY: Bloom's: Synthesis 10. A ________ is the set of relationships critical to one’s ability to get things done, get ahead, and develop personally and professionally. a. professional network c. work network b. social network d. career network A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Networking KEY: Bloom's: Application 11. What three types of professional networks are important for managers? a. small, medium, and large c. work, operational, and career b. work, social, and career d. work, social media, and personal B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Networking KEY: Bloom's: Knowledge 12. What are the three kinds of network roles or patterns of relationships that are seen in all types of organizations? a. work, social, career b. informal, formal, regular c. the hub, the broker, the peripheral player d. employee, manager, executive C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Networking KEY: Bloom's: Knowledge 13. _____ individuals readily give and receive information and resources to help others work effectively, which saves time and money for the organization. a. Hub c. Broker b. Peripheral player d. none of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Networking KEY: Bloom's: Analysis 14. What is the role of the broker? a. to provide links across subgroups b. to use these connections to integrate the larger network c. ability to recognize opportunities based on diversified knowledge d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Networking KEY: Bloom's: Analysis 15. Brokers tend to be well-tuned, highly credible, effective translators, and _______. a. questioners of authority c. highly mobile b. skilled negotiators d. socially active B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Networking KEY: Bloom's: Analysis 16. Marcus works in the accounting department. He speaks to very few people at work, and eats lunch alone nearly every day. He is not active in any professional organizations outside of work, and he doesn’t engage in social media. What type of employee is Marcus? a. Hub c. Peripheral b. Broker d. New C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Networking KEY: Bloom's: Application 17. _______ can serve as network mentors and ______ can provide specialized knowledge and insight. a. Hub, peripheral c. Broker, peripheral b. Peripheral, broker d. Peripheral, hub C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Networking KEY: Bloom's: Analysis 18. Some people are naturals at networking. Others feel _________ and hate the thought of networking. a. work tension c. network anxiety b. job dissatisfaction d. shy C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: Learn to Network KEY: Bloom's: Comprehension 19. Career management experts say to “make it a way of life.” What are they referring to? a. networking c. motivating b. interpersonal relationships d. active listening A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: Learn to Network KEY: Bloom's: Comprehension 20. What are some examples of activities for networking opportunities? a. alumni association c. professional associations b. health club d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Learn to Network KEY: Bloom's: Application 21. Jenna has just graduated with a degree in marketing. While still a sophomore in college, she established a LinkedIn profile and started to routinely engage in several marketing professionals’ discussion groups within LinkedIn. She also attended monthly meetings of both a young professionals group and a marketing professionals group in her community. Jenna’s actions are an example of which networking tip? a. build the network before you need it c. stay connected with colleagues b. keep a list of important people d. all of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Learn to Network KEY: Bloom's: Application 22. What should you do when you meet a new person? a. describe your online networks c. discuss reading habits b. ask for a business card d. develop industry relations B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Learn to Network KEY: Bloom's: Knowledge 23. Being seen in the company of others gives you the appearance of: a. being someone worth knowing. c. being a gossip. b. being overly social. d. being a flirt. A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Learn to Network KEY: Bloom's: Application 24. _________ is a type of relationship that needs to benefit both parties. a. Careers c. Networking b. Deliberation d. none of these C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Learn to Network KEY: Bloom's: Comprehension 25. Networking is about people helping each other move forward in their: a. careers c. none of these b. personal lives d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Learn to Network KEY: Bloom's: Comprehension 26. Laurel is a middle manager in her company, but she is friendly with a lot of the top executives in a lot of different departments. She pays attention, asks important questions, and is able to put ideas and actions together in a way that keeps her well informed about what’s happening in the organization. Laurel could best be described as a: a. kingpin c. networker b. hub d. self-promoter A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Learn to Network KEY: Bloom's: Application 27. Why are kingpins highly influential? a. They have laid the groundwork for a mutually beneficial relationship. b. They have more power. c. They are in charge. d. They are trusted by people within the group/organization. D PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Learn to Network KEY: Bloom's: Synthesis 28. What has led to the increase in the use of online networking? a. The slump in the economy c. Presidential campaigns b. More efficient computers d. More “apps” A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: New Media Networks KEY: Bloom's: Analysis 29. Recognizing the power of online networking, people from all walks of life began tapping into _________ to navigate through a tough economy. a. bank accounts c. social networks b. positive psychological reactions d. blogs C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: New Media Networks KEY: Bloom's: Knowledge 30. You should use online networking tools to complement your ______ networking, rather than to substitute for it. a. real world c. Facebook b. LinkedIn d. business A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: New Media Networks KEY: Bloom's: Application 31. ________ cannot be duplicated in a written message or even a video. a. Body language c. Gestures b. Eye contact d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: New Media Networks KEY: Bloom's: Comprehension 32. Anthropologists say human beings can maintain stable social relationships with only about ____ people. a. 200 c. 150 b. 100 d. 250 C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: New Media Networks KEY: Bloom's: Comprehension 33. Prospective employers sometimes use __________ to screen out job candidates and learn about the private lives of current employees. a. social networking sites c. personal references b. pictures d. none of these A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Information Technologies TOP: New Media Networks KEY: Bloom's: Knowledge 34. Companies have ways to investigate employees and prospective employees online, so: a. it is not important to mix work and fun. b. present the image you want your professional colleagues to see. c. learn to build your photograph collection and document what you do d. none of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: New Media Networks KEY: Bloom's: Analysis 35. If you are concerned about your career, then: a. post prudently to support the image you want. b. post everything you do on a daily basis. c. post unsavory personal information and photos. d. post about your partying and sexual conquests. A PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Information Technologies TOP: New Media Networks KEY: Bloom's: Synthesis 36. Being in a position of _______ justifies a boss to use the power and formal authority attached to his/her position. a. equity c. authority b. a high level d. middle manager C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension 37. Hard power includes _________, which are defined largely by the organization’s policies and procedures. a. legitimate power c. coercive power b. reward power d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension 38. The majority of work in organizations is accomplished through _______ power rather than _______ power. a. soft, hard c. legitimate, referent b. hard, soft d. expert, reward A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Knowledge 39. Soft power includes ______, which are based on personal characteristics and interpersonal relationships more than on a position of authority. a. expert power and referent power b. expert power and legitimate power c. referent power and legitimate power d. legitimate power and reward power A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Analysis 40. What type of power depends on the manager’s personal characteristics? a. legitimate c. expert b. referent d. reward B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension 41. Power resulting from a manager’s special knowledge or skill regarding tasks performed by followers is called _________. a. hard power c. soft power b. reward power d. expert power D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension 42. Cross-enterprise understanding and ________ are essential to achieving a larger vision. a. cooperation c. viewpoints b. application d. policies A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Analysis 43. The IT department at Tomas’s company has decided to replace the software program that his employees use with a new program that is more complicated but also more efficient and powerful. Tomas knows that some of his employees will be nervous about the change, so he calls them together for a group meeting where he explains all the benefits of the new software program. He also assures them that they’ll get plenty of training and support. Tomas is skillfully helping his team deal with: a. Change c. Challenges b. Training d. Networking A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Application 44. What is a primary way to gain social influence? a. be selfish c. share what you have b. ignore others d. all of these C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension 45. What does the unwritten law of reciprocity mean? a. Managers who are generous can expect inspirational appeal b. Managers who are generous toward others can expect others to do favors for them in return c. Managers who are generous toward others can build a coalition d. Managers who are generous toward others can expect others to be assertive B PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Synthesis 46. Who are the people who speak up and actively help the manager accomplish his or her goals? a. presenters c. allies b. followers d. politicians C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Comprehension 47. Effective social and political influence requires sufficient ______ and risk-taking to at least ask for your desired outcome. a. forcefulness c. managers b. changes d. persuasion skill A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Knowledge 48. What are key sources of soft power influence? a. to be knowledgeable c. to be trustworthy b. to be credible d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Analysis 49. As a manager, you should make the effort to show your ____ before you need to exert influence. a. opinion c. expertise b. purpose d. none of these C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Knowledge 50. Effective soft-power managers realize that influence depends heavily on their perceived: a. credibility and legitimacy c. public opinion b. social and political influence d. none of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: How Managers Use Networks for Soft Power and Political Influence KEY: Bloom's: Analysis SHORT ANSWER 1. List some of the items networking relationships are built on. Identify the one you think is most important and explain your answer. Provide an example of a time when you used this item in one of your relationships at school or on the job. 2. List four examples of new media networks 3. What is the difference between hard power and soft power? ESSAY 1. List and explain the make up of three types of professional networks. 2. Unlike the positions on a formal organization chart, roles in a network are hard to see. What are the two types of structure? Explain the difference between the two. 3. What are the six principles that rely on the use of soft power for asserting influence?