Mr. G has just been told he has a serious illness. Which of the following statements reflects respectful
communication with him about his treatment and illness? - ✔✔"It is important that we understand what
your hopes a
...
Mr. G has just been told he has a serious illness. Which of the following statements reflects respectful
communication with him about his treatment and illness? - ✔✔"It is important that we understand what
your hopes are for your treatment of this illness."
You are teaching your colleagues about myths and realities of communication in palliative care. Which is
a correct statement about communication? - ✔✔"The majority of messages we send are non-verbal."
You are helping a new member of the palliative care team understand the ways the behavior of
healthcare professionals can produce a communication barrier. Which statement by the team member
indicates the need for additional education on communication barriers? - ✔✔"I will keep an emotional
distance in order to maintain a professional relationship with patients."
Jane, a 72-year-old woman with end-stage renal disease, tells you she thinks she doesn't want to
continue dialysis anymore. Which of the following would be your best response to this statement? -
✔✔"That is a very important statement, can you tell me more about that?"
You are speaking with the family of a patient recently diagnosed with end-stage heart failure. How can
you best demonstrate attentive listening? - ✔✔Use non-verbal signals such as nodding one's head and
eye contact.
An 85-year-old patient with end-stage heart disease arrives unconscious at the emergency department
after sustaining her third myocardial infarction. The physician has told the daughter that without
resuscitation, her mother could die today. You find the daughter crying by the patient's bedside. Which
intervention is most appropriate in communicating with this family member? - ✔✔Remain present with
the daughter, using silence to impart comfort.
You are entering a room to administer a medication to your patient and as you come in you find that the
three family members and the patient are all crying. What should you do next? - ✔✔Remain silent to
give permission to talk with you, holding off on the medication initially.
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