An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice.
Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail,
priority, or
...
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice.
Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail,
priority, or standard? - ✔✔Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits,
Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? - ✔✔Obtaining
prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which
action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask
the provider for alternatives; seek out a clinical MA to explain alternatives; Provide the patient with
alternate providers phone numbers. - ✔✔Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF;
CVA; MI; or MS? - ✔✔CVA (means Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment
delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell
phone payment. - ✔✔Postage owed for equipment delivery
When performing closing procedures for the day, which of the following must me secured with a lock
and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad - ✔✔provider's
prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB -
✔✔EEGAn MAA observes another office worker altering notes in a patient's record to justify medical necessity
so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. -
✔✔Fraud
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. - ✔✔Deductible
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched
for the same time; or multiple patients are scheduled at the beginning of each hour? - ✔✔Patients
arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for services? Collect
the amount due at the time of the patient's visit; send a monthly statement to the patient; call the
patient to establish payment plan; or use an outside collection agency. - ✔✔Collect the amount due at
the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy; Episiotomy;
Colostomy; or Thoracotomy? - ✔✔Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the patient to
call the insurance carrier; advise the patient that the copay will be added to their bill; or inform the
patient the copay is due at the time of service. - ✔✔Inform the patient the copay is due at the time of
service.
A 3rd party payer is requesting documentation to support billed services. Which of the following is the
appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure form; Progress
notes; patient registration form? - ✔✔Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in appropriate
exam room; review appointment schedule; review charts for accuracy; arrange charts sequentially. -
✔✔Review appointment schedule.
[Show More]
