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Which of the following letter styles is most efficient? a. block b. standard c. modified block intended d. simplified - ✔✔a. Block A patient who has Medicare and has a physical examination 10 months ago calls to schedule another physical within the week. Which of the following actions is appropriate for the medical administrative assistant to take? a. explain that the physical exam cannot be scheduled for another 2 months b. schedule the patient within the week c. record the appointment as an office visit rather than a physical d. submit the preauthorization form to Medicare before scheduling the physical - ✔✔a. Explain that the physical cannot be scheduled for another 2 months A provider's office receives a remittance advice showing a denial code. The medical administrative assistant receives a formal request for review of the rejected claim. The assistant should use which of the following formats? a. tracer b. explanation of benefits (EOB) c. claim appeal d. advance of beneficiary notice (ABN) - ✔✔c. claim appeal An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should use the assistant use to mail the letter? a. certified mail b. first-class mailc. priority mail d. standard mail - ✔✔a. certified mail Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? a. double-booking b. clustering c. open hours d. wave - ✔✔d. wave A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in an office? a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule b. call afternoon patients and tell them there was unexpected delay in the schedule and their appointments will be postponed c. cancel afternoon appointments and reschedule for first available openings d. tell waiting patients and emergency has caused a delay in the schedule and that their appointments have been rescheduled - ✔✔a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following? a. Cholecystography b. Cholecystogram c. Cholecystitis d. Cholecystectomy - ✔✔d. Cholecystectomy A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take?

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