*NURSING > QUESTIONS & ANSWERS > Nursing 231 Exam 2 Questions with Acuarate Answers. Rated A+ (All)

Nursing 231 Exam 2 Questions with Acuarate Answers. Rated A+

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What is the passive communication style? - Ans-Brush it off, let things happen What is the assertive communication style? - Ans-Direct, open communication What is the aggressive communication st... yle? - Ans-"We're doing things my way" What is the passive-aggressive communication style? - Ans-Say something aggressive, but let it be passive or vice versa What are the five steps to assertive communication? - Ans-1. Get their attention. 2. Describe the situation. 3. Express how you feel (using "I" statements). 4. Specify what you want to happen. 5. Point out positive or negative consequences. What is rude or disruptive behavior that may result in psychological or physiological distress for the people involved? - Ans-Incivility What is physical, verbal, or emotional abuse or aggression directed at coworkers at the same organizational level? - Ans-Lateral Violence Where is the highest risk for lateral violence at? - Ans-Newly graduated nurses What is repeated, unreasonable actions directed towards an employee or group, intended to intimidate, degrade, or humiliate? - Ans-Bullying What are the three steps in closed-loop communication? - Ans-1. Sender communicates the message. 2. Receiver repeats back the message. 3. Sender confirms that the message was received or gives clarification. What does SBAR stand for? - Ans-S - Situation B - Background A - Assessment R - Recommendation What does CUS stand for? - Ans-C - Concerned U - Uncomfortable S - Safety Language is ______ and ________. - Ans-Regional and cultural Interpreters try to preserve the ______, _________, and _______ ________ when presenting messages. - Ans-Context, emotion, and intended response What is a planned conversation with a purpose? - Ans-Interview What is a focused interview? - Ans-One where you collect information about a specific, narrow topic What is a directive interview? - Ans-Highly structured, nurse driven What is a nondirective/repor-building interview? - Ans-Where the client controls the purpose, subject matter, and pacing, but the nurse retains responsibility for the interview What is restrictive, requiring a "yes or no" answer or a short factual answer? - Ans-Closed Question What invites clients to explore, elaborate, clarify the points that are most important to them? - Ans-Open Question What directs the client's answer? - Ans-Leading Question What does not place pressure on the client to answer a certain way? - Ans-Neutral Question What type of talk tries to start a conversation? - Ans-Instigator What type of talk builds on other answers? - Ans-Builder What type of talk provokes like a competitor? - Ans-Challenger What type of talk clarifies comments? - Ans-Clarifier What type of talk asks questions to go deeper? - Ans-Prober What type of talk summarizes answers? - Ans-Summarizer When did the word for nurse first arrive? - Ans-30 A.D. When were apprenticeships for nursing made? - Ans-500-1000 A.D. What were nurses primarily in 1350 A.D.? - Ans-Nuns and prostitutes [Show More]

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