NR_509_Mid_Term_Exam_.docxBasic and Advanced Interviewing Techniques
Basic maximize patient's comfort, avoid unnecessary changes in position, enhance
clinical efficiency, move head to toe, examine the patient from thei
...
NR_509_Mid_Term_Exam_.docxBasic and Advanced Interviewing Techniques
Basic maximize patient's comfort, avoid unnecessary changes in position, enhance
clinical efficiency, move head to toe, examine the patient from their right side
Active listening, empathic responses, guided questioning, nonverbal communication, validation,
reassurance, partnering, summarization, transitions, empowering the patient
Active Listening- closely attending to what the patient is communicating, connecting to the
patient’s emotional state and using verbal and nonverbal skills to encourage the patient to
expand on his or her feelings and concerns.
Empathic Responses-the capacity to identify with the patient and feel the patient’s pain as your
own, then respond in a supportive manner.
Guided Questioning- show your sustained interest in the patient’s feelings and deepest
disclosures and allows the interviewer to facilitate full communication, in the patient’s own
words, without interruption.
Non-verbal- includes eye contact, facial expression, posture, head position and movement such
as shaking or nodding, interpersonal distance, and placement of the arms or legs-crossed,
neutral, or open.
Validation- helps to affirm the legitimacy of the patient’s emotional experience.
Reassurance- an appropriate way to help the patient feel that problems have been fully
understood and are being addressed.
Partnering- building rapport with patients, express your commitment to an ongoing relationship.
Summarization- giving a capsule summary of the patient’s story during the course of the
interview to communicate that you have been listening carefully.
Transitions- inform your patient when you are changing directions during the interview.
Empowering the Patient- empower the patient to ask questions, express their concerns, and
probe your recommendations in order to encourage them to adopt your advice, make lifestyle
changes, or take medications as prescribed.
Advanced: Determine scope of assessment: Focused vs. Comprehensive: pg5
Comprehensive: Used for patients you are seeing for the first time in the office or hospital.
Includes all the elements of the health history and complete physical examination. A source
fundamental and personalized knowledge about the patient, strengthens the clinician-patient
relationship.
● Is appropriate for new patients in the office or hospital
● Provides fundamental and personalized knowledge about the
patient
● Strengthens the clinician–patient relationship
● Helps identify or rule out physical causes related to patient
concerns
● Provides a baseline for future assessments
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