CompTIA A+ Chapter 1
What is the first step in the six step troubleshooting process? - ✔✔Identify the problem.
How should you identify a problem? - ✔✔Question the user, identify any changes made
to the computer, and r
...
CompTIA A+ Chapter 1
What is the first step in the six step troubleshooting process? - ✔✔Identify the problem.
How should you identify a problem? - ✔✔Question the user, identify any changes made
to the computer, and review documentation.
What is step two of the troubleshooting process? - ✔✔Establish a theory of probable
cause.
What is the third step in the troubleshooting process? - ✔✔Test the theory to determine
cause.
What happens if your first theory fails? What happens if all theories fail? - ✔✔If the first
theory fails, go back to step two and establish a different theory. If all theories fail,
escalate.
What is the forth step of the trouble shooting process? - ✔✔Establish a plan of action to
resolve the problem and implement a solution.
What is the fifth step of the troubleshooting process? - ✔✔Verify full system functionality
and, if applicable, implement preventative measures.
What is the final step of the troubleshooting process? - ✔✔Document findings, actions,
and outcomes.
What should you do before making any changes to the computer? - ✔✔Perform a
backup.
What should you do first when something isn't working? - ✔✔Check the connections
inside and outside the computer. Make sure to use probable cause when determining
which.
What if the problem is electrical such as a circuit breaker trip? - ✔✔Contact your
building supervisor or manager so they can contact an electrician to fix the issue.
You're informed that four consecutive computers will not turn on and they're all
connected to one outlet. What would be the probable cause and solution to the
problem? - ✔✔Probable cause would dictate that the circuit is overloaded. I would reset
the breakers and verify that everything is working properly.
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