ServiceNow System Administrator Certification

ServiceNow System Administrator Certification What provides a guide for moving data from import sets? – ANSWER transform map How do you change the sort sequence of fields or task? – ANSWER modify the order fiel ...

ServiceNow System Administrator Certification What provides a guide for moving data from import sets? – ANSWER transform map How do you change the sort sequence of fields or task? – ANSWER modify the order field Tables and Fields can be viewed and manipulated where? – ANSWER Record List Form Tables and Columns What is the sequencing of publishing a Knowledge Article? – ANSWER Draft Review Publish What are the 3 basic components of Workflow? – ANSWER Approvals Notifications Task How do you modify or create workflow? – ANSWER Utilize the Graphical Workflow Editor Where do you go in ServiceNow to change the banner and colors? - ANSWER System Properties, then CSS Properties To access the control list you have to have which access? – ANSWER Security_Admin What are the 3 basic components of workflow? – ANSWER Approvals Notifications Task Where do you go to delete tables? – ANSWER Tables and Columns Choose "delete" and type the word "delete" What is a row? – ANSWER A record is a row What is a column? – ANSWER A field is a column What do incident, problem and change have in common? – ANSWER They save to the task table If importing data, how do you keep from importing duplicates? – ANSWER Utilize the Coalace field to state which field is the unique key What controls what data users can access? – ANSWER ACL-Access Control List ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object Where do you go to add/modify a service catalog item? – ANSWER Service Catalog>Maintain Item What provides a guide for moving data from Import Sets? – ANSWER Transform Map What is stored in a table? – ANSWER data How are users related to roles or groups? – ANSWER 1 to many relationships What are update sets? – ANSWER groups of customizations that can be moved from one instance to another (Homepages are not added by default, data does not get added to update sets, scheduled jobs are not added to update sets) What is a CI? – ANSWER A CI is tangible and intangible What is BSM? – ANSWER Business Service Management BSM map graphically displays the configuration items, CI, that support a business service. What is a tool that will autopopulate the CMDB about your windows computer? - ANSWER Help the Helpdesk What is a record producer? – ANSWER a specific type of catalog item that allows end users to create task-based records such as incident from the service catalog does ESS have a role? – ANSWER ESS does not have a role When you open a service catalog and click the Order button what gets created? - ANSWER REQ>RITM>TASK What is a select box, single line text, reference, check box, multiple choice? – ANSWER variable What is a variable set? – ANSWER Unit of variables that can be shared between catalog items What are the workflow stages? – ANSWER Waiting for approval>fulfillment>delivery>completed What are the workflow activities? – ANSWER approvals,conditions, notifications, task, timers, utilities If a request is rejected what happens? – ANSWER notification is sent and sets the status to cancelled service catalog workflow can be attached in 3 ways: - ANSWER manually on the catalog item form automatically based on conditions automatically if no other workflows attached SLAs include actions that can be triggered when during the lifecycle? – ANSWER anytime What is the difference between SLA, OLA, and Underpinning Contracts? – ANSWER Type Field which workflow is designed to be used over and over again? – ANSWER default SLA Workflow Retroactive start when activated does what? – ANSWER Sets start to equal when the ticket was created What are the steps in a SLA? – ANSWER start stop pause What is ran on the client side and what is ran on the server side? – ANSWER UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side How can you set a read only field? – ANSWER UI Policy What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications? – ANSWER data policy What is a business rule? – ANSWER a piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted or when a table is queried. It can be set to run before or after the database action has occurred. What are update sets? – ANSWER customizations that can be moved from 1 instance to another How do you limit file attachments? – ANSWER Security>System Security What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table? – ANSWER ACL-Access Control List What has conditions, scripts and roles and can limit security? – ANSWER ACL-Access Control List What is the Duration of the elevated role? - ANSWER Current Session ServiceNow System Administrator Certification When is a notification sent out? – ANSWER When an event has been fired What is the notification flow and how can a notification be sent out? – ANSWER Script, Business Rule, Workflow can all send out notifications Can a user open an Incident by email, if so what is utilized? – ANSWER Inbound Email Action Where can you view information about system activity? – ANSWER system logs If the system is going to be upgraded, what will be exempt from the upgrade? - ANSWER Any record that has been altered from the base state by the customer What module tracks all upgrades made to the system? – ANSWER System Diagnostics>Upgrade History what does SaaS stand for? – ANSWER software as a service Where does the home icon take you and what does the icon look like? – ANSWER takes you to the Homepage and the icon looks like a little home What can you do if the Homepage is slow? – ANSWER Remove some gauges or change the refresh rate My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow? – ANSWER Delegate-Delegation is the ability to designate other users to receive and interact with approvals and t