Service Now System Administrator Certification Questions and Answers with Complete Solutions

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Service Now System Administrator Certification Questions and Answers with Complete Solutions What provides a guide for moving data from import sets? ✔✔transform map How do you change the sort sequence of fields or task? ✔✔modify the order field Tables and Fields can be viewed and manipulated where? ✔✔Record List Form Tables and Columns What is the sequencing of publishing a Knowledge Article? ✔✔Draft Review Publish What are the 3 basic components of Workflow? ✔✔Approvals Notifications Task How do you modify or create workflow? ✔✔Utilize the Graphical Workflow Editor Where do you go in ServiceNow to change the banner and colors? ✔✔System Properties, then CSS Properties To access the control list you have to have which access? ✔✔Security_Admin What are the 3 basic components of workflow? ✔✔Approvals Notifications Task Where do you go to delete tables? ✔✔Tables and Columns Choose "delete" and type the word "delete" What is a row? ✔✔A record is a row What is a column? ✔✔A field is a column What do incident, problem and change have in common? ✔✔They save to the task table If importing data, how do you keep from importing duplicates? ✔✔Utilize the Coalace field to state which field is the unique key What controls what data users can access ? ✔✔ACL-Access Control List ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object Where do you go to add/modify a service catalog item? ✔✔Service Catalog>Maintain Item What provides a guide for moving data from Import Sets? ✔✔Transform Map What is stored in a table? ✔✔data How are users related to roles or groups? ✔✔1 to many relationships What are update sets? ✔✔groups of customizations that can be moved from one instance to another (Homepages are not added by default, data does not get added to update sets, scheduled jobs are not added to update sets) What is a CI? ✔✔A CI is tangible and intangible What is BSM? ✔✔Business Service Management BSM map graphically displays the configuration items, CI, that support a business service. What is a tool that will autopopulate the CMDB about your windows computer? ✔✔Help the Helpdesk What is a record producer? ✔✔a specific type of catalog item that allows end users to create task based records such as incident from the service cat

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