ServiceNow Certified System Administration (A+ Graded)

A map to determine relationships between fields displaying an Import Set to fields in an existing table – ANSWER What is a Transform Map in ServiceNow? Self-Service – ANSWER What application is available to all us ...

A map to determine relationships between fields displaying an Import Set to fields in an existing table – ANSWER What is a Transform Map in ServiceNow? Self-Service – ANSWER What application is available to all users? Modify the order field – ANSWER How do you change the sort sequence of fields or tasks? Record List Form Tables and Columns – ANSWER In which three places can Tables and Fields be viewed and manipulated? Click arrow next to breadcrumb in list – ANSWER Where do you change the Smart Filter Condition Builder? Click List Mechanic gear above check boxes – ANSWER How do you display the slushbucket? A view – ANSWER What do you call a saved version of a personalized form? Click on the table name at the top of a list and select filter – ANSWER How do you apply a saved filter? A Form – ANSWER What displays fields from one record and can be used to edit the record data? Light red - required but has a saved value. Green - Modified field content - need to save. Red - Required and needs value. Orange - Read-only – ANSWER What are the field status indicators? Invalid data or mis-typed word – ANSWER What does a red-dashed line indicate? Submit – ANSWER What do you click to save changes on a new form and return to the previously viewed page? Update – ANSWER What do you click to save changes on an existing record and return to the previously viewed form? Right click form header and click save – ANSWER What do you click on to save changes without leaving the form? Insert or Insert and stay – ANSWER What do you do to save a new record to the db instead of updating the current item? UI Policy – ANSWER What is a rule that applies to a form to dynamically change form information on the form itself? Data Policy (not used much) – ANSWER What enables admins to set mandatory and read-only states for a field? UI Actions – ANSWER What do you use to put buttons, links and context menu items on forms and lists? A Business Rule – ANSWER What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried? When accessed through the form – ANSWER Client scripts only apply when? Globally – ANSWER Business Rules apply when? When you can use UI policies or Access Control Rules – ANSWER When SHOULDN'T you use client scripts? onCellEdit onChange onLoad onSubmit – ANSWER Client scripts can be executed in four ways. What are they? No, but they can be disabled – ANSWER Can plug-ins be removed? Record list view Schema map Tables and Columns module – ANSWER Name three interfaces for viewing and manipulating tables? Data Dictionary – ANSWER What stores structure and relationship definitions? Sys_dictionary sys_documentation sys_db-object – ANSWER What three tables provide Data Dictionary and relationship information? Order field - Best practice 3-digit numbers - ANSWER How do you establish the sequence for displaying lists? Configuration Item – ANSWER What does CI stand for? CMDB – ANSWER What is a series of tables that contains all the assets and business services controlled by a company? A Configuration Item (CI) – ANSWER What do you call a tangible device or intangible dedicated software in the CMDB? cmdb_ci – ANSWER What is the core CI table? Cmdb_rel_ci – ANSWER What is the CI relationship table? Computers/Devices on the network software contracts and licenses Business services – ANSWER List CI examples Task and CI – ANSWER What are the two base tables of SN? Locate failed changes and associate incidents Facilitate quick analysis of impact, helping reduce or eliminate downtime cost savings – ANSWER List Benefits of CMDB? Business Service Map graphically displays the CIs that compose a business service and indicates status – ANSWER What is a BSM map? A role that has special permissions for the duration of the log in session - ANSWER After the High Security plugin is activated, a security_admin privilege is created. What is an elevated privilege? security_admin – ANSWER To access the control list you have to have which access? In the User sys_user table – ANSWER Where is the user record stored? Sys_user_group table – ANSWER Where are groups stored? Sys_user_role table – ANSWER Where are roles stored? A role – ANSWER What is a collection of permissions to grant access and assign security? System Admin Specialized Admin ITIL ESS – ANSWER Name the four built-in roles? All the permissions of any other roles it includes - ANSWER What does a role inherit? Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large groups and specific roles to smaller groups - ANSWER What is best practice for users/groups/roles? System (username/pw) Applications and Modules (Roles) Tables and Fields (System Properties/ Access Control) – ANSWER What are the 3 levels of Access? Access Control in Tables and Fields – ANSWER Where are row and column security set? System Property in Tables and Fields – ANSWER Where is Table security set? Conditional Expressions Scripts Roles – ANSWER What are the three ways Access Control Rules are defined? ACL – ANSWER What is the list of all Access Controls for a table? A security rule defined and set at the row and column level – ANSWER What is an Access Control? Specific to general if all conditions are true (Conditions, Scripts and Roles) - ANSWER What is the Access Control evaluation? Start condition Stop condition Pause condition – ANSWER In a SLA Definition, which one is a condition that will trigger an SLA? Draft Review Publish – ANSWER What is the sequencing of publishing an Knowledge Article? Manually From the Service Catalog with a Record Producer Automatically from events From existing Incidents or Tasks – ANSWER Name 4 ways the Knowledge Base can be populated? Topics Categories Articles – ANSWER What is the Knowledge base hierarchy? Roles – ANSWER How do you protect KB articles? Make it public and protect with roles – ANSWER How do you allow users to access KB without logging in? Event – ANSWER What do you call an indication to the SN processes that something notable has occurred? User actions Scripts(Business Rules/Workflows) – ANSWER What can cause events? Event queue – ANSWER What contains a record of every generated event? Notifications – ANSWER What do events trigger? A mix of static and dynamically determined content – ANSWER What does a Notification contain? To copy prod over a sub-prod instance – ANSWER Why would you clone an instance? Feature Patch HotFix – ANSWER What are the three release types? No – ANSWER Are user customization records upgraded? Total Response Time - network browser and server 3 seconds Server Response time below 800 ms – ANSWER What are best practices response times? A homepage – ANSWER What is a dashboard of frequently used content with reports? A gauge – ANSWER What do you call a mapped graphic image on a homepage that are packed reports? Metrics – ANSWER What is used to measure and evaluate the effectiveness of IT service management process? Data over time to show past history – ANSWER What do metrics measure? SLA – ANSWER What is a measurement of the set amount of time for a task to reach a certain condition? Breached – ANSWER What do you call it when SLA is not met? SLA Definition Task SLA SLA Workflow SLA Automation (Business Rule and scheduled job) – ANSWER What are the four major components that power SLA? SLA