ServiceNow Certified System Administrator (CSA) (2022)

What is the difference between a data source and a table when reporting? - ANSWER A data source is a predefined data set for creating reports. A data source is created from a table and associated conditions. What is a ...

What is the difference between a data source and a table when reporting? - ANSWER A data source is a predefined data set for creating reports. A data source is created from a table and associated conditions. What is a list? - ANSWER A list displays a set of records from a table. The Now Platform is an example of which cloud computing model? - ANSWER aPaaS What is a group? - ANSWER Set of users who share a common purpose Which workflow types does the Now Platform provide? (3 answers) - ANSWER IT, Customer, and Employee What is the primary way to interact with applications and data in a ServiceNow instance? - ANSWER Now Platform UI What is a role? - ANSWER Collection of permissions What is selected to impersonate another user? - ANSWER User menu What do you select to personalize the system settings of the Now Platform user interface? - ANSWER Gear What are the 3 ways to create a Favorite? - ANSWER Drag breadcrumbs of filtered list to the Favorites tab Drag an individual record to the Favorites tab Select the star of its corresponding application or module What are the 3 main screen elements of the Now Platform UI? - ANSWER Banner frame, Application navigator, Content frame What are 3 benefits recognized by branding an instance? - ANSWER Create shared identity, accelerate adoption rates, gain user trust When implementing ITSM, where would you navigate to update the UI branding? - ANSWER Guided Setup > ITSM Guided Setup System Properties > Basic Configuration UI16 Name 4 branding features that can be configured. - ANSWER Navigator background and text colors, browser tab title, banner image/text/colors, system date time formatting Which search feature can be used to help narrow down search results in ServiceNow? - ANSWER Wildcard characters Filter conditions in SNOW are also referred to as... - ANSWER Breadcrumbs What are the names of the 3 list context menus? - ANSWER List fields context menu List title menu List column context menu What list context menu allows creation of quick reports, configuring lists, and exporting data? - ANSWER List column context menu What is NLQ? - ANSWER Natural Language Query enables you to query the data in your instance by entering plain language requests into the user interface What are some best practices when configuring Assignment Rules or Predictive Intelligence? - ANSWER Setting an assignment group and user based on short description Setting an assignment group based on category and subcategory Setting an assignment group and user based on category and user based on category and subcategory Setting a user based on category and subcategory What are 4 ways to collaborate with team members on tasks? - ANSWER User presence, activity stream, connect chat, work notes Where can users set their notification subscription preferences? - ANSWER System settings Which three tabs are used to configure an email notification? - ANSWER when to send, what it will contain, who will receive Which feature allows users to manage which notifications they receive about various activities occurring in the platform? - ANSWER Subscriptions Where are notifications defined? - ANSWER System Notification > Email > Notifications What notification methods are used in ServiceNow? - ANSWER Email, Meeting Invitation, SMS When configuring an email notification, where can you choose field values from the record to include within the message? - ANSWER Select variables What are the 3 ways to populate a Knowledge Base with Knowledge articles? - ANSWER Creating articles directly on the platform Importing Microsoft Word files Integrate with Web DAV compliant source What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful? - ANSWER Most Useful What is the best way to share a Knowledge Article with another user? - ANSWER Permalink What are the 3 ways a user can leave feedback on a Knowledge Article? - ANSWER Mark article as helpful or not helpful Give a 1-5 star rating Leave a comment on the article What feature allows end-users to post questions and answer other user questions? - ANSWER Social Q&A Which modules can you use to create a new table? - ANSWER Tables & Columns Tables What is created by default when you create a new table? - ANSWER Application Menu with the same name as the table label Module with the plural of the table label In what order are access controls evaluated? - ANSWER First at the Table-level, then at the Field-level What types of permissions can be configured in an access control rule? - ANSWER Roles, conditions, script that sets the 'answer' variable to true or false Which elevated role is required to modify access control rules? - ANSWER security_admin Which tool is used to determine relationships between fields in an import set and an existing table?` - ANSWER Transform map Which option allows you to update existing Target Table records when importing data from an import set? - ANSWER Coalesce What are 3 key tables in the CMDB? - ANSWER Base Configuration Item [cmdb] CI Relationship [cmdb_rel_ci] Configuration Item [cmdb_ci] What is a CI? (3 answers) - ANSWER Tangible (hardware, software, server) entity Configuration Item Intangible (business service, email) entity What represents multiple related request items grouped together as one request? - ANSWER Order Guide What is created when an order is placed for a catalog item? - ANSWER REQ RITM One or more SCTASKs How do you group records on a list based on the State field? (3 answers) - ANSWER On the State column title, click Context menu > Group By State On the natural language filter, type 'group by state' and select the Ask button On the list Context menu, select Group By > State What filter condition allows you to report on incidents created from the 'Create Incident' record producer where the value for the 'Urgency' question is '2-Medium'? - ANSWER Apply a filter condition: 'Questions.Create_Incident.Urgency' is '2-Medium' What type of Flow Designer trigger is needed for an Inbound Email Action? - ANSWER Inbound email trigger What are the benefits of using Multisource CMDB? - A