Agents may be investigated after being suspected of noncompliant activity reported
through a Complaint Tracking Module (CTM),
grievance, secret shop finding, internal audit or reporting. - ✔✔True
Which of the followin
...
Agents may be investigated after being suspected of noncompliant activity reported
through a Complaint Tracking Module (CTM),
grievance, secret shop finding, internal audit or reporting. - ✔✔True
Which of the following health plans are now available through Centene Corporation?
Select the best answer. - ✔✔Health Net, Fidelis Care, Allwell, Ascension Complete,
WellCare
True or False: The four stages of coverage are NOT the same for PDP and MAPD. -
✔✔False
True or False: PII stands for Personally Identifiable Information and includes any
information that permits the identity of an individual to be inferred,
including information linked or linkable to the individual. - ✔✔True
True or False: When enrolling a beneficiary, you should ensure that you enter the
provider ID of a specialist and not a primary care physician (PCP). - ✔✔False
True or False: An agent could be terminated for cause if they fail to comply with a
compliance investigation, encourage others to avoid the compliance
interview process, or fail to provide truthful or complete information. - ✔✔True
True or False: A complaint or violation that could not be proven and where no pattern of
compliance issues exists is a founded complaint. - ✔✔False
Beneficiaries who are first eligible for Medicare have a seven-month Initial Enrollment
Period to enroll in a Medicare Advantage Plan. If eligible for
Medicare, beneficiaries can sign up during the seven-month period that: - ✔✔All the
above
True or False: Centene will offer 6 Part D standalone plans in all 34 regions across all
50 states; 204 plans nationwide. - ✔✔True
True or False: For plan year 2021, our PPO offerings have doubled - ✔✔True
Which of the following is not an ancillary benefit on Centene's Medicare Advantage
plans? - ✔✔Personal shopping services
True or False: The Minimum Necessary Rule within the Privacy Rule requires that any
request or distribution of PHI includes only the minimum amount of
PHI required to complete the intended task. This includes email and physical
distribution.
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