Business > EXAM > Mera Customer Service Screening Pre-Test | 63 Questions with 100% Correct Answers (All)

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Mera Customer Service Screening Pre-Test | 63 Questions with 100% Correct Answers

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What question do you ask to get feedback to see if the computer software met expectations of the customer? - ✔✔How has the software worked for what you were using it for? A new customer comes i... nto your department, but you are helping another customer? You should - ✔✔Acknowledge the new customer's presence with eye contact and/or a brief comment that you will be right with him. What is a great option when trying to find out what a customer wants to buy? - ✔✔What color do you prefer in that brand? A good reason for creating an opening for discussion is to? - ✔✔Get to know what the customer wants. The best way to talk to a new customer is to? - ✔✔Match what you say and your tone of voice to her personality. Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert and> - ✔✔Indicating that based on your professional product knowledge, you feel his purchases are worthwhile. If the customer is not shopping alone, you can include the rest of the party by? - ✔✔Giving other service to those in the party, such as offering a chair or a refreshment. A customer has looked at several watches and seems to like one best. She tries it on, sets is to the correct time, and asks if the hand can be changed to another style. You show her the options and she likes one in particular. What is best to say to close the sale? - ✔✔Shall I go ahead and replace the band for you or do you want to keep both styles for different looks. According to market research, what percentage of customers is likely to spend more if the sales associate is helpful? - ✔✔25% If a customer walks directly to an item, this may include that he? - ✔✔Knows what he wants and would probably appreciate quick, efficient service. Your ultimate goal as a sales associate is to [Show More]

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