Business > EXAM > MERA Customer Service | 100 Questions with 100% Correct Answers | 2022 (All)

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MERA Customer Service | 100 Questions with 100% Correct Answers | 2022

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What question do you ask to get feedback to see if the computer software met expectations of the customer? A. Did they deliver it on time? B. Did you have installation problems? C. What new featur... es have you used? D. How has the software worked for what you were using it for? - ✔✔D. How has the software worked for what you were using it for? A new customer comes into your department, but you are helping another customer. You should: A. Focus all your attention on your current customer B. Let the new customer wait his turn until you have completed your current sale C. Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him D. Help the customer who looks like he will spend the most money - ✔✔C. Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him Which of the following would be the best option when trying to find out what a customer wants to buy? A. Can I help you? B. Are you looking for anything special? C. What color do you prefer in that brand? D. Is that the brand you want? - ✔✔C. What color do you prefer in that brand? A good reason for creating an opening for discussion is to: A. Break down the customer's sales resistance B. Get to know what the customer wants C. Convince the customer how much you know about the product D. Increase your store's sales revenues - ✔✔B. Get to know what the customer wants The best way to talk to a new customer is to: A. Flatter her—tell her she has taste and looks great B. Interact as if you are old friends C. Match what you say and your tone of voice to her personality [Show More]

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