HR Chapter 7 Multiple Choice Questions with accurate answers. Rated A+. 99% pass rate.

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Which of the following consists of an organization's planned effort to help employees acquire job- related knowledge, skills, abilities, and behaviors? A. attrition B. benchmarking C. training D. ... compensation E. recruitment - ✔✔c _____ refers to a process of systematically developing training to meet specified needs. A. Role-play B. Recruitment C. Simulation D. Instructional design E. Organization analysis - ✔✔d KYG Instruments, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by KYG. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to A. ensure that sales representatives do not feel undervalued. B. identify what the sales representatives will need to learn. C. identify senior product engineers to train the sales representatives. D. chart the methods that should be used to train the sales representatives. E. announce the objectives of the training program. - ✔✔b Ensuring that employees are ready for training in terms of their attitudes, motivation, basic skills, and work environment is the _____ step of the instructional design process. A. first B. second C. third D. fourth E. fifth - ✔✔b The HR department at Trevor Communications oversees the recruitment and training of employees at the firm. As the firm grows and recruits more employees, overseeing individual training programs has been come too much for HR staff to handle. Which of the following applications should the HR department use to help with employee training? A. a customer relationship management system B. a management information system C. a learning management system D. a decision support system E. an executive decision-making system - ✔✔c Which of the following best describes a learning management system? A. a team of trainers and human resource professionals who are responsible for planning and conducting the training programs in an organization B. the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any, are necessary C. a software application that automates the administration, development, and delivery of training programs D. a process for determining the appropriateness of training by evaluating the characteristics of the organization E. the process of determining individuals' needs and readiness for training - ✔✔c The human resource department of Brown Industries, a consumer electronics manufacturer, wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up-to-date. The HR manager looks into "training systems" and identifies five top results. Which of the following systems describes a learning management system? A. Performa: software used by HR departments to evaluate job performance B. Recruit Plus: software used by HR department to administer tests to job candidates C. Crimson: a system that automates the process of administering and delivering training D. K-Learn: software for the creation of training videos E. E-Valuate: an assessment tool that evaluates employees' readiness to learn new skills - ✔✔c Which of the following best describes needs assessment? A. It is the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary. B. It is a combination of employee characteristics and positive work environment that permit training. C. It is a process that evaluates the monetary needs of employees that will motivate them to undertake a training program. D. It is an application that automates the administration and delivery of a company's training program. E. It is the process to determine employees' characteristics to ensure their readiness for training. - ✔✔a Faulkner and White Company, a firm that builds enterprise resource planning products for customers, wants to implement training programs for its employees as an HR initiative. Senior management proposes the use of an instructional design process. Which of the following should ideally be Faulkner and White's next step? A. task analysis B. organization analysis C. person analysis D. competitor analysis E. market analysis - ✔✔b Organization analysis looks at training needs in light of the A. readiness of employees for training. B. employee's strategy toward achieving organizational goals. C. management's support for training activities. D. monetary incentives the management has promised its employees. E. severance package deal for a particular batch of employees. - ✔✔c According to your text, managers will be most likely to support training if A. there are no other solutions available for them to try. B. it is not overly expensive. C. it will solve a significant problem. D. they do not have to participate in it. E. it will result in minor improvements. - ✔✔c A client asks Tenrep Technologies to carry out a project that involves working on a software tool called POPIL, which is new to the company. The training manager in Tenrep's HR department begins by conducting a needs assessment. Which of the following methods will the manager use to identify individuals' needs and readiness for training? A. person analysis B. organization analysis C. task analysis D. trend analysis E. regression analysis - ✔✔a Which of the following questions can be answered by performing a person analysis? A. What are the tasks that require more training? B. How will the training be carried out? C. Are employees ready for training? D. Does the organization have the infrastructure to support training? E. Are there any impediments to implementing a training program? - ✔✔c James, the marketing manager for an automobile manufacturer, observes frequent conflicts between two of his subordinates, Jeff and Kevin. He asks the human resource department to help, and the department's training manager, Kelly, investigates. She tells James that the two subordinates lack interpersonal communication skills, but would be likely to improve with proper training. This scenario suggests that Kelly has conducted a(n) _____. A. institutional analysis B. market analysis C. person analysis D. organization analysis E. instructional analysis - ✔✔c The management at a pesticide manufacturing company has observed a decline in quality measures. The managers ask Robin, the firm's HR manager, to investigate whether training might solve the problem. Robin conducts needs assessment and recommends a training plan. Which of the following conditions would most likely have been an observation during Robin's person analysis? A. Machinery and other production equipment in the firm's plant pose a hazard to the employees operating them. B. The goals of the firm are more focused on the specific needs of a narrow market segment. C. Employees of the firm's production department lack clarity in decisions regarding quality standards for manufacturing. D. The firm's budget for training has declined from the year before. E. Training programs offered by the firm lack specific goals and methods for measuring their success. - ✔✔c In a person analysis, which of the following is a primary variable that can be affected by training? A. the organization's input B. performance feedback C. the employee's ability D. positive consequences to motivate good performance E. the employee's motivation - ✔✔c Which of the following processes identifies the knowledge, skills, and behaviors that should be emphasized by training? A. person analysis B. task analysis C. transactional analysis D. trend analysis E. regression analysis - ✔✔b Adam, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Adam that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n) _____. A. institutional analysis B. task analysis C. person analysis D. organization analysis E. instructional analysis - ✔✔b Which of the following is a characteristic of task analysis? A. It does not require knowledge of the work environment. B. It is independent of time constraints or deadlines. C. It results in an assessment of employees' readiness for training. D. It is usually conducted along with person analysis. E. It helps in determining individuals' needs for training. - ✔✔a A customer at Danielle, a French restaurant, complains to Jason, the owner, about a specialty dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of cheese, is overripe. Jason questions the new pastry chef, Mario, who acknowledges he should have substituted another type of cheese for the brie. Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future. What type of analysis has Jason performed in this situation? A. an organization analysis B. a task analysis C. a specialized skills assessment D. a person analysis E. a needs assessment - ✔✔b Which of the following is defined as a combination of employee characteristics and positive work environment that permit training? A. organization analysis B. benchmarking C. learning management system D. orientation E. readiness for training - ✔✔e Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. She assists top-level management in making business decisions and setting long-term goals for the organization. Which of Karen's abilities is illustrated in this scenario? A. emotional intelligence B. psychological mindedness C. spatial ability D. psychomotor skills E. cognitive ability - ✔✔e Cognitive ability is defined as the ability of a person to A. collect information, organize it, and share it with one's team members. B. understand the skills of one's team members. C. climb walls, complete rope courses, climb ladders, or make trust falls. D. express positive attitudes toward an organization's training programs. E. use written and spoken language, solve math problems, and use logic to solve problems. - ✔✔e _____ is the limit on training's effectiveness that arises from the conditions within the organization. A. A simulation B. Social support C. A situational constraint D. Psychological mindedness E. Experiential conflict - ✔✔c KTPO Telecom wants to implement an on-the-job training program for the sales staff that are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although KTPO's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program. This scenario illustrates _____. A. simulation B. social support C. situational constraints D. psychological mindedness E. experiential conflicts - ✔✔c Meryl, a training manager, is making a presentation to her company's business leaders. She says meeting the company's five-year plan will require skills in using some new technology. Employees and their supervisors are eager to learn, but Meryl says some situational constraints are standing in the way of meeting these objectives. Which of the following could be such a constraint? A. supervisors don't praise employees for learning B. supervisors don't believe training is relevant C. employees have a negative attitude toward training D. the company has not budgeted sufficient funds for training E. supervisors don't tell their employees about the training that is available - ✔✔d _____ refers to the ways an organization's people encourage training. A. Situational constraint B. Employee orientation C. Benchmarking D. Social support E. Experiential program - ✔✔d At All Sizes Auto, managers encourage employees to receive training and praise them when they demonstrate new skills. Employees are excited about how learning helps them succeed at work and take on more responsibility. Which aspect of readiness for training does this example describe? A. employee ability B. employees' incentive package C. training curriculum D. social support E. situational constraints - ✔✔d Openze Technology, a firm that manufactures mobile phones, has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training? A. situational constraints B. cognitive ability C. task analysis D. social support E. experiential learning - ✔✔d Which of the following is a characteristic of effective training objectives? A. disclaimers to prevent exaggerated expectations B. specified costs associated with the training C. specified methods of performance evaluation D. names of the trainers and trainees E. measurable performance standards - ✔✔e Terral Prime, an auditing firm, purchases a management information system called Alpha Duo. Most of Terral's employees are unfamiliar with the functional aspects of Alpha Duo, and management decides to approach external trainers to train its employees. Rebecca, the company's training coordinator, is tasked with finding suitable trainers. Rebecca sends an email, with a document outlining the company's training requirements, to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Rebecca sends out to training vendors? A. a request for proposal B. articles of incorporation C. instructional design D. needs assessment form E. organization analysis report - ✔✔a When using an outside training expert, a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction. A. cohabitation agreement [Show More]

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