What is a servicing agent? - ☑☑an inactive, nonemployee who has signed a servicing agreement in order to receive renewal commisions on medicare advantage and prescription drug plan enrollments on or after 1-1-2014. the a
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What is a servicing agent? - ☑☑an inactive, nonemployee who has signed a servicing agreement in order to receive renewal commisions on medicare advantage and prescription drug plan enrollments on or after 1-1-2014. the agent must maintain an active resident license and appointment and pass medicare basics and ethics compliance assessments on an annual basis
What does CMS stand for? - ☑☑center for medicare and medicaid services
Who administers the medicare program and contracts with private health care companies to offer medicaid plans? - ☑☑CMS
Who holds the authority to approve or disaprove plans that can be sold, and is the regulating agency that also monitors our progresses? - ☑☑CMS
Who regulates MA's and PDP's - ☑☑CMS
Enrolling a customer in a plan when you are not certified in the product is non-compliant and considered____? - ☑☑an unqualified sale
Agents who are not qualified to sell the product will not be? - ☑☑compensated and may receive corrective and or disciplinary action up to an including termination
What is the purpose of an educational event? - ☑☑its designed to inform medicare consumers about original medicare, medicare advantage, prescription drug and other medicare programs.
Where must educational events be conducted? - ☑☑in a public venue
Are the educational events unbiased so that it doesn't steer the consumer towards a specific plan or limited number of plans? - ☑☑yes
WHat is a marketing/sales event? - ☑☑an event designed to steer or attempt to steer, consumers toward a plan or limited set of plans. Agents may discuss plan specific information and collect applications.
Can marketing/sales be formal or informal? - ☑☑both
What describes a formal marketing/sales event? - ☑☑a full plan presentation, given in a presenter-audience format.
What is an inform marketing/sales event? - ☑☑they're passive in nature where the consumer approaches the agent to engage in conversation. a booth, table, or kiosk is typically used
What are marketing appointments? - ☑☑They're commonly referred to as "in home, face to face, or one on one appointment" and typically take place in the consumers home.
What other places can marketing appointments happen? - ☑☑coffee shop, or even over the phone
because marketing appointments are not formal and informal marketing sales events, they're not reported to who? - ☑☑UHC or CMS. instead, agents must obtain a completed scope of appointment prior to conducting the appointment.
To report events, what should agents use? - ☑☑an event request form
to ensure that events are in UHC's event reporting application no less than 7 calender days prior to the event... - ☑☑submit the event request form, according to instructions on the form, NO LESS THAN 14 CALENDAR DAYS
event request forms submitted within7 calendar days will NOT be what? - ☑☑processed
conducting an unreported event is _____? - ☑☑prohibited
to schedule a sign language interpreter for a formal marketing/sales event or a personal/individual marketing appointment, enter the consumer's request direct;y in bconnected at least? - ☑☑14 days prior to the event or appointment
What are marketing materials used for? - ☑☑1) draw attention to a plan sponsor or their plan(s) and
2) influence a consumer's decision when selecting a plan in which to enroll or a member's decision to remain enrolled in their current plan
Marketing materials contain information about the plan or plans: - ☑☑1) benefits or benefit structure
2) cost sharing ( including premiums, copayments, and deductibles)
3) Measurements or ranking standards ( such as star ratings. comparisons to other plans, or statistical studies or surveys)
Approval is required for? - ☑☑1) ALL medicare marketing materials or
2) ANY material that mentions a plan sponsor ( such as " united health care") one of its affliated plans or displays any logos
What does generic mean with marketing materials? - ☑☑materials that do not meet the marketing materials criteria and do not carry any plan sponsor information or logos
does generic materials require prior approval? - ☑☑no
What methods are considered marketing material? - ☑☑newspaper, tv, internet, radio advertisements, direct mail, postcards, flyers, brochures, magnets, pre-enrollment materials, websites and social media platforms
what are some examples of generic marketing materials? - ☑☑social media sites and websites
sites used to market UHC plans must be _____ by UHC and CMS prior to use - ☑☑approved
when talking about marketing materials what should the agent NOT do? - ☑☑add, enhance, delete, modify, edit or create any content in the marketing materials provided by the health plan
modify approved materials in any way, no matter how minor
ask health related or health screening questions on generic, agent created materials
What must an agent do when talking about marketing materials? - ☑☑use marketing materials only for products they are certified to market/sell
What does PTC stand for? - ☑☑permission to contract
What does SOA stand for? - ☑☑Scope of appointment
What does permission to contact mean? - ☑☑is permission given by the consumer to be called or otherwise contacted by an agent for the purpse of marketng any UHC medicare solutions product includeing MA, Prescription drug or med sup plans.
PTC must be______? - ☑☑documented, retained and available upon request for 10 years
PTC must also be? - ☑☑Method specific, short term and event specific
What does method specific mean? - ☑☑contact can only be made by the method permitted by the consumer. Permission to telephone only enables the agent to dial the number provided.
AN AGENT MUST RECEIVE EXPLICIT PERMISSION TO TEXT OR EMAIL THE CONSUMER
having access to a phone number or email address does not imply permission from the consumer
What is short term? - ☑☑PTC expires once the agent has made contact with the consumer or 9 months after the date the PTC was received.
PTC expires 90 days after the receipt for consumers requesting info on med sup's or who are on the federal DNC list.
What does event specific mean? - ☑☑the agent can only contact the consumer to discuss the products indicated in he PTC mechanism
what does BRC mean? - ☑☑business reply cards
agents who telephone a consumer in response to a BRC that has specific products documented on the card, may only ____ - ☑☑discuss the products that were indicated within the BRC
BRC's are only intended to obtain permission to contact - ☑☑it does not satisfy the SOA requirement
SOA does not secure permission to contact - ☑☑it confirms permission to discuss product types during an individual appointment
If a BRC is returned by the consumer without a valid phone number, agents____ - ☑☑may NOT look up or search for consumer information in order to contact the consumer either by telphone or a visit.
What is a Scope of appointment (SOA)? - ☑☑captures the consumers permission to discuss certain products.
Where are SOA forms available? - ☑☑in enrollment guides and as standalone documents on the sales material portal accessible on jarvis
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