UHC 2021 Ethics and Compliance. Questions with answers. 100% passing rate. Graded A

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What type of events must an agent report to UnitedHealthcare? - ✔✔Only the marketing/sales events, both formal and informal.(wrong) While using LEAN to complete an enrollment application with a ... consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do? - ✔✔-Enter his own email address and then print out and mail to the consumer any correspondence received. -Leave any field requesting a consumer email address blank.(right) -Ask the consumer for the email address of a friend or relative, so that person can print out any correspondence received for the consumer. Annual Election Period (AEP) is a time when: - ✔✔-Consumers cannot elect to join a Medicare Advantage Plan or switch to a different plan. -Only certain Medicare-eligible consumers can make changes. -Consumers can elect to join a Medicare Advantage Plan or switch to a different plan.(right) -Consumers are only allowed to disenroll from their Medicare Advantage plan and return to Original Medicare. Which of the following materials is an agent NOT permitted to display and/or distribute at a marketing/sales event? - ✔✔-5 dollar gift cards to an in-network pharmacy.(right) -Generic business reply cards for Medicare products. -Pens and notepads that contain the agent's contact information. -Medicare Made Clear brochures from the UnitedHealthcare Toolkit. Rina, a consumer, has requested an appointment with Connor, an agent, to discuss DSNPs. Prior to the appointment Rina completed a Scope of Appointment (SOA) form. On the day of the appointment, Rina brings her friend Shelley, who is Medicare-eligible, to the meeting. Shelley also wants to talk about DSNPs. What should Connor do when he sees both Rina and Shelley at the appointment? - ✔✔-Ask Shelley to leave since she has not scheduled the appointment. -Ask Shelley to complete the SOA and schedule a separate appointment without Rina. -Ask Shelley to complete an SOA before the start of the meeting.(right) -Tell Rina that he will come back another day. Which describes the purpose of educational events? - ✔✔-Educational events provide objective information about the Medicare program and/or health improvement and wellness.(right) -Educational events provide an opportunity to steer a consumer toward a specific or limited number of plans. -Educational events provide an opportunity to review benefits, premiums and product information with consumers. -Educational events are often exclusively conducted at a personal/individual (e.g., in-home) marketing appointment. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? - ✔✔-Erin should tell Mrs. Rose that each plan has the same Star Rating and it does not accurately reflect an individual plan's performance in certain categories. -Erin should let Mrs. Rose know that the rating is for agent use only and has accidentally been printed in the Enrollment Guide. -Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.(right) -Erin should tell Mrs. Rose that the plan has received an "Above Average" rating. When does Permission to Contact for Medicare Advantage and/or Prescription Drug Plans expire? - ✔✔-Once contact is made. -At the end of the calendar year. -Once contact is made or 9 months from the date the consumer provided permission (e.g., consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first.(right) -9 months (or 90 days if on federal do not call list) from the date the consumer provided permission (e.g., consumer signature date on BRC). Agent Ralph wants to market Medicare Advantage Plans in his neighborhood - an area that consists of single-family houses, an assisted living facility, a church, and public library. Which of the following methods of contact is permitted? - ✔✔-Ralph puts a flyer inviting consumers to a marketing/sales event on the door of each house. -Ralph puts a flyer inviting consumers to a marketing/sales event on the windshield of each car in the [Show More]

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