USPS Window Clerk Retail 2022/2023 Exam Solved 100% correct

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER B ...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER Based on the simple recognition that customers buy products to satisfy their needs Need - ANSWER Desire to improve or accomplish something G.I.S.T - ANSWER Greet Inquiring Suggest Thanking Retail customer experience (RCE) - ANSWER Mystery shopper ????? Post office motto - ANSWER Clean stocked and friendly everyday Image factors - ANSWER Personal, professional, postal Postal validation imprints - ANSWER PVI labels Postal retail unit - ANSWER PRN Trigger words - ANSWER Generates negative feelings and are less extensive in a conversation Calming words - ANSWER Make feel relaxed and composed and are usually more effective in an interaction with another person Perception is - ANSWER Reality Bank secrecy act (BSA) - ANSWER Help identity money launderers Form 8105-A - ANSWER Fraud transaction report. Cash transaction $3,000 or more Form 8105-B - ANSWER Suspicious transactions report Self-service kiosk - ANSWER Provides 80% transactions normally handled by a retail employee Domestic claims types of services - ANSWER Priority mail express Priority mail Insured mail Register mail COD Hazmat categories include - ANSWER Flammable and combustible, corrosive and reactive toxic other common hazardous material and biological Publications 52 - ANSWER used to regulate the mailing of hazmat What is one hazmat indicator? - ANSWER Sound or sight of liquid Are cigarettes mailable to foreign countries? - ANSWER Yes Commercial based pricing - ANSWER Customer who ship a high volume of pricing PO boxes - ANSWER Photo ID proof of address Baker’s dozen - ANSWER One free month for po box rental for customers that were with competitors Shipping services - ANSWER Priority mail express Priority mail Parcel select Parcel return service Mailing service - ANSWER First class Periodicals Standard mail Package service (media mail, library mail, bound printed matter, standard post) Extra Service Shipping services - ANSWER Competes with other companies Registered mail can only be used with? - ANSWER First class and priority mail Balloon price - ANSWER Charged when a mail piece measures over 84 inches and weighs less than 20 pounds. Standard post and priority mail depending on destination and zone Oversize pricing - ANSWER Measure over 108in but not more than 130in combined in length and girth (Standard post only) Dimensional weight pricing - ANSWER anything more than one cubic foot only for zones 5-8 (Priority only) Priority mail - ANSWER 1-3 days $50 insurance Standard is - ANSWER Ground only Every door direct mail (EDDM) - ANSWER 5,000 or fewer pieces must meet dimension of a flat must take to po of town that you want delivered to (No credit card payment only cash check or debit) must have ECRWSS if not don't accept (bundles of 50) shipping service - ANSWER Products in which the postal service is competitive with other delivery company's One cubic foot - ANSWER Dimensional weight pricing applies to priority mail packages shipped to zones 5-8 that have dimensions that exceed? What is an extra service for express mail - ANSWER COD? What is label 11-HFPU - ANSWER Used for shipments held for pick up at an identified location Fees for extra service may not be paid by? - ANSWER Pre canceled stamps Which extra service provides protection in transit? - ANSWER Insured & registered mail Maximum for international money order - ANSWER $700 Maximum for domestic money order - ANSWER $1000 Label and form used for delivery confirmation - ANSWER Label 314 & ps form 152 Bait money order - ANSWER Use