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USPS Window Clerk Retail 2022/2023 Exam Solved 100% correct

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S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER B ...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER Based on the simple recognition that customers buy products to satisfy their needs Need - ANSWER Desire to improve or accomplish something G.I.S.T - ANSWER Greet Inquiring Suggest Thanking Retail customer experience (RCE) - ANSWER Mystery shopper ????? Post office motto - ANSWER Clean stocked and friendly everyday Image factors - ANSWER Personal, professional, postal Postal validation imprints - ANSWER PVI labels Postal retail unit - ANSWER PRN Trigger words - ANSWER Generates negative feelings and are less extensive in a conversation Calming words - ANSWER Make feel relaxed and composed and are usually more effective in an interaction with another person Perception is - ANSWER Reality Bank secrecy act (BSA) - ANSWER Help identity money launderers Form 8105-A - ANSWER Fraud transaction report. Cash transaction $3,000 or more Form 8105-B - ANSWER Suspicious transactions report Self-service kiosk - ANSWER Provides 80% transactions normally handled by a retail employee Domestic claims types of services - ANSWER Priority mail express Priority mail Insured mail Register mail COD Hazmat categories include - ANSWER Flammable and combustible, corrosive and reactive toxic other common hazardous material and biological Publications 52 - ANSWER used to regulate the mailing of hazmat What is one hazmat indicator? - ANSWER Sound or sight of liquid Are cigarettes mailable to foreign countries? - ANSWER Yes Commercial based pricing - ANSWER Customer who ship a high volume of pricing PO boxes - ANSWER Photo ID proof of address Baker’s dozen - ANSWER One free month for po box rental for customers that were with competitors Shipping services - ANSWER Priority mail express Priority mail Parcel select Parcel return service Mailing service - ANSWER First class Periodicals Standard mail Package service (media mail, library mail, bound printed matter, standard post) Extra Service Shipping services - ANSWER Competes with other companies Registered mail can only be used with? - ANSWER First class and priority mail Balloon price - ANSWER Charged

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