3. Which two tools are available to transfer user data and settings from an old Windows computer to a Windows operating system on a new computer? (Choose two.) - Windows Easy Transfer
User State Migration tool
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3. Which two tools are available to transfer user data and settings from an old Windows computer to a Windows operating system on a new computer? (Choose two.) - Windows Easy Transfer
User State Migration tool
4. A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable? - Convert the disk type to dynamic.
5. Why is a full format more beneficial than a quick format when preparing for a clean OS installation? - A full format will delete files from the disk while analyzing the disk drive for errors.
6. A technician wishes to prepare the computers in the network for disaster recovery. The network consists of a variety of desktops and laptops from different vendors. All the computers are running either a 32-bit version of Windows 10 Pro or a 64-bit version of Windows 10 Pro. How would the technician prepare the recovery media? - Prepare individual recovery discs for all the computers.
7. A technician wishes to deploy Windows 10 Pro to multiple PCs through the remote network installation process. The technician begins by connecting the new PCs to the network and booting them up. However, the deployment fails because the target PCs are unable to communicate with the deployment server. What is the possible cause? - The NIC cards on the new PCs are not PXE-enabled.
8. Which condition is required when planning to install Windows on a GPT disk? - The computer must be UEFI-based.
9. A technician wishes to perform a customized unattended network installation of Windows 10 on a PC. The requirements include the installation of specific applications and device drivers through the use of an answer file. What would the technician use to create the answer file? - windows SIM
10 .An organization has purchased a custom application for the sales staff that can only be installed on a 64-bit Windows operating system. Each member of the sales staff has a Windows 8.1 32-bit PC. What must the IT department do in order to install and run the application on the sales staff computers? - Perform a clean installation of 64-bit Windows 10.
14. What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two.) - Press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure.
Run chkdsk /F /R from the recovery console.
15. A technician uses Microsoft Deployment Image Servicing and Management (DISM) tool to create a Windows image file on one of the workstations running Windows 10. When the technician tries to clone another workstation with the image file, the workstation exhibits network connectivity issues on completion. What could cause this? - The SID of the original PC is not cleared when creating the image with DISM.
16. A user complains that user files cannot be synced with the network file server while the user is traveling out of the office. The user had access to the internet but no access to the company network server. How can this be addressed? - Setup a Sync partnership between the network server, Microsoft OneDrive, and the user.
17. A technician has connected a new internal hard drive to a Windows 10 PC. What must be done in order for Windows 10 to use the new hard drive? - Initialize the new hard drive.
18. What service does PRINT$ provide? - It provides printer drivers for printer administrators.
19. A technician is troubleshooting a Windows 10 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which command can the technician use to repair the corrupt master boot record? - bootrec /fixmbr
20. A user reports that a Windows 10 PC displays the error message "Invalid Boot Disk" during the boot process. The IT technician attempts to boot the computer and finds that the error message occurs immediately after the POST. What could be the possible cause? - The MBR/GPT is corrupted.
21. Which port number is used by Virtual Network Computing (VNC) to provide remote screen sharing between devices? - 5900
22. Which feature is included with macOS and provides the ability for a remote user to view and change files, folders, and applications on the local computer? - screen sharing
23. Which area of concern falls under the operations and planning category in IT documentation? - inventory management
25. Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.) - Contact a first responder.
Document as much information as possible
26. What are three pieces of information a level one technician should gather from a customer? (Choose three.) - contact information
description of the problem
details of any recent changes to the computer
27. What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.) - Let a customer finish talking before asking additional questions.
If you have to put the customer on hold, ask the customer for permission.
28. A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.) - Work to redirect the conversation to solving the problem.
Let the customer explain the problem without interrupting
29. What two kinds of problems should be escalated from a level one technician to a level two technician? (Choose two.) - problems that are complicated and will take a long time to resolve
problems that are beyond the scope of the knowledge of the level one technician
30. An IT technician in a service company has provided extensive remote IT support with product deployment for a customer. After the completion of the contract, a complaint is filed against the IT technician for not following company policy by sending unsolicited emails about services and products that are not related to the contract. What two things should the IT support technician have done differently? (Choose two.) - The IT technician should have researched the company policy about personal communication with customers on company time.
The IT technician should have asked the customer if the customer was interested in receiving information regarding other new services and products
31. A third-party security firm is performing a security audit of a company and recommends the company utilize the Remote Desktop Protocol. What are two characteristics of the Microsoft Remote Desktop Protocol (RDP)? (Choose two.) - RDP uses an encrypted session.
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