Test Bank for BCOM, 10th Edition by Lehman, DuFrene and Walker

Document Content and Description Below

Test Bank for BCOM, 10th Edition, 10e by Carol M. Lehman, Debbie D. DuFrene TEST BANK ISBN-13: 9780357026588 Full chapters included Part 1: Communication Foundations Chapter 1: Establishing a Fr ... amework for Business Communication 1-1 Value of Communication 1-2 The Communication Process 1-3 Communicating within Organizations 1-4 Contextual Forces Influencing Business Communication Chapter 2: Focusing on Interpersonal and Group Communication 2-1 Behavioral Theories That Impact Communication 2-2 Nonverbal Communication 2-3 Listening as a Communication Skill 2-4 Group Communication 2-5 Meeting Management Part 2: Communication Analysis Chapter 3: Planning and Decision Making 3-1 Step 1: Consider the Applicable Contextual Forces 3-2 Step 2: Determine the Purpose, and Select an Appropriate Channel and Medium 3-3 Step 3: Envision the Audience 3-4 Step 4: Adapt the Message to the Audience's Needs and Concerns 3-5 Step 5: Organize the Message Chapter 4: Preparing Written Messages 4-1 The Genre of Business Writing 4-2 Effective Introductions, Coherent Paragraphs, and Powerful Sentences 4-3 Revise to Grab Your Audience's Attention 4-4 Improve Readability 4-5 Proofread and Revise Part 3: Communication through Voice, Electronic, and Written Messages Chapter 5: Communicating Electronically 5-1 Data Security 5-2 Appropriate Use of Technology 5-3 Electronic Mail Communication 5-4 Web Page Communication and Social Media 5-5 Voice and Wireless Communication 5-6 Collaborating in Virtual Teams Chapter 6: Delivering Good- and Neutral-News Messages 6-1 Deductive Organizational Pattern 6-2 Good-News Messages 6-3 Routine Claims 6-4 Routine Requests 6-5 Routine Messages about Orders and Credit 6-6 Procedural Messages Chapter 7: Delivering Bad-News Messages 7-1 Choosing an Appropriate Channel and Organizational Pattern 7-2 Developing a Bad-News Message 7-3 Refusing a Request 7-4 Denying a Claim 7-5 Denying Credit 7-6 Delivering Constructive Criticism 7-7 Communicating Negative Organizational News Chapter 8: Delivering Persuasive Messages 8-1 Persuasion Strategies 8-2 Sales Messages 8-3 Persuasive Requests Part 4: Communication through Reports and Business Presentations Chapter 9: Understanding the Report Process and Research Methods 9-1 Characteristics of Reports 9-2 Basis for Reports: The Problem-Solving Process 9-3 Selecting a Method of Gathering Information 9-4 Collecting and Organizing the Data 9-5 Arriving at an Answer Chapter 10: Managing Data and Using Graphics 10-1 Communicating Quantitative Information 10-2 Using Graphics 10-3 Types of Graphic Aids 10-4 Including Graphics in Text Chapter 11: Organizing and Preparing Reports and Proposals 11-1 Parts of a Formal Report 11-2 Organization of Formal Reports 11-3 Choosing a Writing Style for Formal Reports 11-4 Short Reports 11-5 Proposals Chapter 12: Designing and Delivering Business Presentations 12.1 Planning an Effective Business Presentation 12-2 Organizing the Content 12-3 Designing Compelling Presentation Visuals 12-4 Refining Your Delivery 12-5 Adapting to Alternate Delivery Situations Part 5: Communication for Employment Chapter 13: Preparing Resumes and Application Messages 13-1 Preparing for the Job Search 13-2 Planning a Targeted Resume 13-3 Preparing Resumes for Print and Electronic Delivery 13-4 Supplementing a Resume 13-5 Composing Application Messages Chapter 14: Interviewing for a Job and Preparing Employment Messages 14-1 Understanding Types of Employment Interviews 14-2 Preparing for an Interview 14-3 Conducting a Successful Interview 14-4 Preparing Other Employment Messages [Show More]

Last updated: 7 months ago

Preview 10 out of 288 pages