Test Prep - WGU - Principles of Management - C483 Questions and Answers Latest Update

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Test Prep - WGU - Principles of Management - C483 Questions and Answers Latest Update A publicly-held company has a policy limiting financial donations to one religious group. Correct Answer- In w... hich situation does religious preference inappropriately affect decision making? A publicly-held company has a policy limiting financial donations to one religious group. Management approves a religious endorsement that makes claims the company supports. A member of a particular religion starts a business that benefits members of the religion in the area. Management provides two religious holidays per year for every employee regardless of religious affiliation. a sense of complacency. Correct Answer- Too much happy talk from senior management, an absence of a major crisis, many visible resources, and low overall performance standards often lead to: anchoring new approaches. generating long-term wins. a sense of urgency. a sense of complacency. consolidating gains and producing more change. a set of perceptions of what employees owe their employers, and what their employers owe them. Correct Answer- A psychological contract is described as:a set of perceptions of what employees owe their employers, and what their employers owe them. an agreement implying fair treatment of employees without any discrimination in terms of race or gender. a set of conditions of non-disclosure signed by an employee on joining the organization. a set of conditions to ensure the fairness of decisions made by employers. the legal concept that an employee may be terminated for any reason. affiliation Correct Answer- According to McClelland's needs theory, the need for _____ involves a strong desire to be liked by other people. socialized power achievement personalized power affiliation association Analysis of external opportunities and threats Correct Answer- Industry and market analysis, competitor analysis, and social analysis are examples of which step in the strategic planning process? Analysis of mission, vision, and goals Analysis of management implementation Analysis of external opportunities and threats Analysis of internal strengths and weaknessesBarrier caused by word association Correct Answer- During an international executive meeting, an executive used a word that did not translate into English. What type of cross-cultural communication barrier is this? Barrier caused by semantics Barrier caused by tone differences Barrier caused by word association Barrier caused by differences among perceptions Building awareness Correct Answer- What is a common component of effective diversity training programs? Building awareness Revealing concerns Completing a skills inventory Identifying informal networks By organizing staffing needs and looking for people with the right skills Correct Answer- After a major budget increase, a company finds itself in a position to hire 50 new employees. How can strategic human resource planning benefit the company in this situation? Choose 1 answer By providing annual reviews of staff performances By coordinating companywide continuing education By initiating termination interviews to release unproductive employees By organizing staffing needs and looking for people with the right skillsCollaboration Correct Answer- What is the best way to succeed in a matrix organizational structure? Choose 1 answer Collaboration Unity of command Top-down communication Centralized decision making Contingency plans Correct Answer- _____ include sets of actions to be taken when a company's initial plans have not worked well or if events in the external environment require a sudden change. Differentiation strategies Business incubators Functional plans Strategic maps Contingency plans Cooperativeness and assertiveness Correct Answer- What describes dimensions of conflicthandling intentions? Comparativity and associativity Collaboration and aggressiveness Competitiveness and acquiescence Cooperativeness and assertivenessCore competencies Correct Answer- What denotes skills or expertise in an activity that constitutes the roots of competitiveness in an organization? Choose 1 answer Strategic values Core competencies Products and services Opportunities and threats Creates unique and different products or services Correct Answer- Why is innovation an important element of entrepreneurship? Allows the company to meet industry benchmarks Creates unique and different products or services Reduces marketing costs for the company Buffers the impact of changes in the legal environment creating a guiding coalition Correct Answer- In leading change in an organization, _____ refers to putting together a group with enough power to lead a change. empowering broad-based action consolidating gains communicating the change vision anchoring new approaches creating a guiding coalition Creativity, self-reliance, and ability to adapt Correct Answer- Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are open-minded, able to learn quickly, and skilled at conceptualizing.Which entrepreneurial personality trait is this? Choose 1 answer Opportunity obsession Competitive intelligence Creativity, self-reliance, and ability to adapt Tolerance of risk, ambiguity, and uncertainty culture Correct Answer- According to a study, the four key factors that lead to sustained, superior performance of companies include strategy, execution, structure, and _____. motivation capital change culture knowledge Customer relationship management Correct Answer- Which concept entails all aspects of interaction a company has with its customers in both sales and service-related environments? Customer connection society Customer liaison administration Customer association organization Customer relationship management decision-making Correct Answer- The planning process is similar to the _____ process in that both have a series of steps that are typically repeated in a cycle.decision-making tactical alignment goal-setting environmental analysis strategy-mapping Delivery of products or services Correct Answer- A value chain is the sequence of activities that begins with raw materials. What result does a value chain end with? Choose 1 answer Supply and demand Operations and logistics Outsourcing or insourcing Delivery of products or services Determination Correct Answer- Which personality characteristics are believed to contribute to an entrepreneur's success? Risk aversion Determination Status quo obsession Motivation to delegate Developing a strategic mission Correct Answer- What is the first step of organizational strategic planning?Choose 1 answer Developing operational goals Developing internal strengths Developing a strategic mission Developing external opportunities Differentiation and integration Correct Answer- When selecting an organizational structure, which key elements should be considered? Choose 1 answer Economics and ethics Diversity and dynamics Differentiation and integration Job specification and segmentation Differentiation Correct Answer- A company offers unique products in its industry to create a competitive advantage. Which type of strategy is the company using? Valorization Differentiation Customization Standardization differentiation Correct Answer- The strategy an organization uses to build competitive advantage by being unique in its industry or market segment along one or more dimensions is known as a(n) _____ strategy.concentration low-cost functional differentiation integrated Divisional Correct Answer- One manager is responsible for all functional areas allowing the company to sell Product A, and another manager is responsible for all functional areas that allow the company to sell Product B. Which type of design does this corporation use? Choose 1 answer Virtual Network Divisional Horizontal Education and communication Correct Answer- Which of the following methods for managing resistance to change is most likely to work best when there is a lack of information or inaccurate information and analysis about the change? Facilitation and support Negotiation and awards Education and communication Explicit and implicit coercion Manipulation and cooptationEncourage employees to work on informal job assignments Correct Answer- Which activity should management use to encourage intrapreneurship within an organization? Allow employees to form a union Motivate employees by giving extra time off Provide employees extra training opportunities Encourage employees to work on informal job assignments Equal Employment Opportunity (EEO) Correct Answer- During a final job interview, the hiring manager asks candidates about age and national origin. Some of the rejected candidates suspect they did not get the job because of their age. Which law covers this type of discrimination? Fair Hiring of Employees Act (FHEA) Americans With Disabilities Act (ADA) Equal Employment Opportunity (EEO) Employment Without Boundaries (EWB) Equal Employment Opportunity and Affirmative Action Correct Answer- Which entities protect the rights of employees and potential employees from discrimination in the workplace? Equal Employment Opportunity and Affirmative Action National Labor Relations and Labor Management Relations Fair Labor Standards and Worker Adjustment and Retraining Notification Labor Management Reporting and Disclosure and Labor Management Relations equity Correct Answer- A person can restore _____ in a number of ways by behaviorally or perceptually changing inputs and outcomes.power autonomy valence loyalty equity existence Correct Answer- Alderfer's ERG theory postulates that people have three basic sets of needs: _____, relatedness, and growth, which can operate simultaneously. ego effectiveness expectancy effort existence Expansion of resources Correct Answer- A supervisor assigned office space to three new employees. The employees were upset by the offices they were given. The first had a large office but wanted a window, the second had a new computer but wanted room for some plants, and the third had a window but needed high-speed computing to perform the job well. Which conflict resolution technique can the supervisor use to create a win-win solution for these employees? Problem solving Authoritative command Expansion of resources Altering the human variables Fair compensation Correct Answer- Which of the following is one of the eight categories of quality of work life programs?Profit sharing On-site wellness center Fair compensation Family medical leave of absence Sales incentives Force-field analysis Correct Answer- Which of the following helps managers to manage the change process by investigating specific factors that prevent people from changing and those that drive people toward change? Force-field analysis Situational analysis Six-sigma analysis Trend analysis SWOT analysis Forces that energize, direct, and sustain a person's efforts Correct Answer- Which of the following best describes motivation? Forces that energize, direct, and sustain a person's efforts A consequence of a person's performance Withdrawing or failing to provide a reinforcing consequence The perceived likelihood that performance will be followed by a particular outcome A person's work efforts that lead to some level of performance high growth need strength. Correct Answer- Job enrichment would be more successful for people with:positive instrumentality. negative instrumentality. low valence. low growth need strength. high growth need strength. Independence and discretion in making decisions Correct Answer- In the five dimensions of Hackman and Oldham's model of job design, what does autonomy describe? Choose 1 answer Information about job performance Independence and discretion in making decisions Important and positive impact on the lives of others Different job activities involving several skills and talents Individual Correct Answer- _____ performance goals can be dysfunctional when people work in a group if the goals create competition among team members. Team Fixed Socialized Individual Integrated instrumentality Correct Answer- According to the expectancy theory, _____ is the link between performance and outcome.expectancy reinforcement equity instrumentality relatedness instrumentality Correct Answer- Key beliefs in the expectancy theory include expectancy and _____. inputs relatedness outcomes affiliation instrumentality Integrity test Correct Answer- A store that has had a high rate of employee theft wants to use an employee selection technique to hire new employees who are less likely to steal from them. Which type of employee selection instrument is most appropriate in this situation? Choose 1 answer Validity test Integrity test Reliability test Personality testIntrapreneur Correct Answer- What designates those who take hands-on responsibility for creating innovation such as new ideas, products, or methods within an organization? Franchiser Pacesetter Intrapreneur Controller intrinsic and extrinsic rewards. Correct Answer- Herzberg's two-factor theory highlights the distinction between: positive and negative reinforcement. valence and instrumentality. intrinsic and extrinsic rewards. job enlargement and job enrichment. socialized power and personalized power. intrinsic rewards. Correct Answer- Motivation for employees can come from an interesting project, a completed sale, or the discovery of a perfect solution, all of which are examples of: extrinsic rewards. negative reinforcers. positive reinforcers. hygiene factors. intrinsic rewards. It identifies specific plans and procedures Correct Answer- Which of the following is true of operational planning [Show More]

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