COMM1010: Communication at Work
Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task
Student Name: Arjeanette Wells
Date: 12/08/2020
PART 1: CUSTOMER EMAIL
STEP 1: Review the scenario and email message
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COMM1010: Communication at Work
Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task
Student Name: Arjeanette Wells
Date: 12/08/2020
PART 1: CUSTOMER EMAIL
STEP 1: Review the scenario and email message from your manager.
STEP 2: Write an email message to the customer (no more than two body paragraphs) that
informs them about the new delivery date and the refund to compensate for the inconvenience.
Your message should be limited to no more than 12 sentences or 200 words. Use the following
email template.
CUSTOMER EMAIL TEMPLATE
Subject Line
New Delivery Information
Greeting: Good Morning, Renee Colon
First paragraph: I am writing to deeply apologize for the delay of your shipment. We are in the process
of fixing the issue. We are working with our receivables to make sure that your shipment will be
delivered in a timely manner.
Second paragraph: We do value and appreciate your business. With that being, said we will be
offering a full refund of your all the delivery cost. We are expediting your shipment and we will also be
taking care of all expedited costs as well. Once I receive the information for all refunded cost, I will be
following up with you to provide you with that information. We plan on your shipment to be ready and
shipped by Wednesday. I will make sure the tracking is sent to you as well.
Ending paragraph: We are truly sorry and do value you as a customer. We are diligently working with
our team to prevent this from happening again in the future. We appreciate your business.
Closing: We hope that you will deeply accept our apology. We look forward to continuing working with
you and your company.
Signature: Arjeanette Wells
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STEP 3: Review you
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