Application Portfolio Management ServiceNow

Application Portfolio Management ServiceNow With APM, you can address business challenges such as (5): Correct Answer: -Redundant applications for similar functions -Increasing cost of owning and maintaining applica ...

Application Portfolio Management ServiceNow With APM, you can address business challenges such as (5): Correct Answer: -Redundant applications for similar functions -Increasing cost of owning and maintaining applications -Increasing demand to upgrade the existing applications for new functions -Conflict between in-house legacy applications and that of the vendors -Inadequate performance because of outdated applications Overcome business challenges with these APM processes (4): Correct Answer: -Classify -Measure -Analyze -Plan APM uses the following Key Solutions (4): Correct Answer: - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications Add-on plugins, available on subscription (3): Correct Answer: -Performance Analytics - Content Pack - Application Portfolio Management [com.snc.pa.apm] -Performance Analytics - Content Pack - Application Portfolio Management and Change Management [com.snc.pa.apm.change_request] -Application Portfolio Management, Performance Analytics - Problem Management [com.snc.pa.apm.problem] APM activates the following related plugins if they are not already active (3): Correct Answer: -Project Portfolio Suite with Financials [com.snc.financial_planning_pmo] -Fiscal Calendar [com.snc.fiscal_calendar] -Tree Map [com.snc.treemap] The following plugins are required for specific features in APM module (2): Correct Answer: -Business Planner [com.snc.apm.business_planner] -Domain Support - Domain Extension Installer plugin (IS THIS RIGHT?) Thought it was bubble chart Tables Installed with APM Correct Answer: -Application Bubble Chart [apm_bubble_chart] -Application Service Risk [sn_apm_tpm_business_service_risk] -Application Category [aom_application_category] -Application Family [apm_application_family] -Indicator [apm_metric] -Indicator Score [apm_app_indicator_score] -Scoring Profile [apm_application_profile] -Profile Indicator [apm_application_profile_indicator] -CI Score [apm_app_score] -Business Application [cmdb_ci_business_app] -Application Service Software Model [sn_apm_tpm_service_software_model] -Goal Contribution Target [goal_contribution_target] -Demand Action [apm_idea_action] -Risk Parameter [sn_apm_tpm_risk_parameter] Risk Parameter Score [sn_apm_tpm_risk_param_score] Software Model Risk [sn_apm_tpm_software_model_risk] Roles Installed with APM Correct Answer: sn_apm.apm_user = Access to create/update applications, view landscape, and roadmap sn_apm.apm_admin = Create or Update Application records and access administration activities sn_apm.apm_analyst = Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages. Application Classifications Correct Answer: Classifying applications into groups and categories. Identify relationships and redundancies between the applications more easily. Build a complete applications inventory and map the apps to the business functions Application Classification Attributes(5): all require apm_admin to create/edit Correct Answer: -Application Category (mandatory) = grouping attribute which can be used to make application rationalization decisions. -Category Group (optional) = Grouping attribute used for filtering and reporting app categories -Application Family (Optional) = Group applications by the manufacturers classification of their products into various suites -Business Process (Optional) = primarily used for filtering and reporting -Software Model = Specifications of software such as manufacturer, version, release date, and end of life date. Business Process/Capability Hierarchy Correct Answer: An ordered grouping of business processes in a hierarchical fashion. For example, L0 and L1 processes. Demand Action Correct Answer: Strategic decisions that you want to execute for an application. T/f: Email notifications are inactive by default. Correct Answer: True Business Capability Correct Answer: The ability of an organization to do its business activity successfully and fulfill its business goals T/f: For business applications you can create only one scoring profile Correct Answer: False, you can create multiple T/f: For business capabilities you can create only one scoring profile Correct Answer: True What are the two types of relationships between Business Capabilities and Business Applications Correct Answer: Provides By::Provides Provides::Provides by What role is required to create a business capability Correct Answer: sn_apm.apm_admin Conditions to update or delete a capability: Correct Answer: -When you add a capability, the level of the new capability in the hierarchy is automatically assigned based on the level of the parent capability that is attached. -If a parent capability is updated in the hierarchy, then the levels of all its child capabilities are recalculated. Otherwise, a capability can only be updated of its name, description, or parent. -While adding or updating a capability the total number of levels cannot exceed more than six in the hierarchy. For example, the levels can be from 0 to 5, where 0 is the root level. -You can delete capabilities that are at the leaf node level only. Or, a capability that does not have a child capability of its own. -Do not create circular relationships. In creating a parent capability, a child capability cannot be its parent. Personas governing capability based planning (3): Correct Answer: Business Owner: Importance is to perceive the existing capabilities and work out strategies to identify the areas that need investments to plan for better allocation of expenses on projects Application Portfolio Owner: Importance is to identify those capabilities that impact your business applications and address them, so that they business applications function effectively. Capability Planner: Needs to establish capabilities in the light of the industry norms of applying procedures that have been termed as best practice, being most effective and yielding best results. What role is required to use the Capability Map Correct Answer: sn_apm.apm_analyst What is a Business Application Correct Answer: Software that is used by business users to perform a business function. It is a CMDB CI class What role is required to create a Business Application Correct Answer: apm_user What is APM Correct Answer: Application Portfolio Management is a framework for managing enterprise Business Applications and software-based services 3 Problems with organizations looking to do APM Correct Answer: 1. Too many applications to Maintain and Support 2. Technical Gaps Supporting Business Capabilities 3. Identifying Technology Risks (in terms of what software supporting those applications may be coming to End of Life) 2 Challenges within APM Correct Answer: 1. Lots of different applications between teams 2. Different Applications to track the portfolios Strategic Portfolio Management (SPM) tools are essential to digital transformation and ServiceNow just debuted as a leader in a new Forrester SPM Wave report. Correct Answer: Might be asked about this ServiceNow is the only vendor to provide all (PPM, APM, Agile) in a single platform What do Enterprise Architects do Correct Answer: They take a companies business strategy and define and IT systems architecture to support that strategy. They must understand a company's business and be able to dive deeply into tech issues. APM Personas Correct Answer: IT Leadership Enterprise Architects IT Operations Application Owners could be more... including periphery parties (audit, compliance) What are the 4 increasing levels of maturity that we can break the Application Portfolio Management journey into C