SHRM-CP Behavior Competencies Latest 2022 Graded A+

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SHRM-CP Behavior Competencies Latest 2022 Graded A+ The two primary dimensions of behavioral theories of leadership are a. intelligence and task-relevant knowledge b. consideration and self-confid ... ence c. consideration and initiating structure d. initiating structure and intelligence ✔✔C Which statement exemplifies Hersey-Blanchard's situational leadership theory? a. A leader's style must change over time as individuals develop and require a different type of direction and leadership b. Leaders dont need personal relationships with mentors to learn from them c. Leaders need to be charismatic bc EEs dislike rigid controls and inherenly want to accomplish something d. A team leader is one equally concerned with people and production (task) to the maximum degree ✔✔A In the contingency theory of leadership, what is the term for the degree of confidence, trust, and respect that followers have in their leader? a. task structure b. positon power c. situational favorableness d. leader-member relations ✔✔D Which train is not desirable in a leader in any culture? a. Affability b. Dependability c. Win-win mentality d. Loner ✔✔DA leader of a function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using? a. Legitimate b. Expert c. Reward d. Referent ✔✔D Which of the 4 branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem-solving, and other cognitive activities? a. Perceiving emotion b. Using emotion to facilitate thought c. Understanding emotion d. Regulation emotion ✔✔B Which motivation theory appeals to an EE's need for achievement? a. Three needs theory b. Theory Y c. Herzberg's theory d. Attribution theory ✔✔A What practice illustrates transparency? a. Sharing personal information with fellow staff members b. Publicizing criteria for access to development opportunities c. Involving all staff members in tactical decisions d. Supporting promotions decisions with specific examples ✔✔D A manager is asked by a senior manager to select an employee who has been mentored by the senior manager. This employee was not the manager's first choice for the job. What would be the most useful question for the manager to ask in sorting out the ethical implications of this action? a. Am I sure about my assessments of the candidates' abilities?b. What would my peers think of me if I changed my mind? c. Is this fair to everyone involved? d. Is this really an ethical question? ✔✔C What is the term for the proposition that ethical behavior is determined by local culture, laws, and business practices? a. Ethical univeralism b. Multiculturalism c. Laissez-faire ethics d. Cultural relativism ✔✔D A manager has two staff members who disagree deeply over the reasons why a process is not working. The manager doubts they will ever agree about this. He intervenes and points out that everyone can agree at least that the process is not working and focuses the discussion on what to do now. What mode of conflict resolution is being used? a. Accommodate b. Assert c. Avoid d. Collaborate ✔✔B What is the process where two or more parties work together to reach an agreement on a matter? a. Negotiaton b. Strategic planning c. Performance evaluations d. Meeting of the minds ✔✔A Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings? a. Soft b. Hard c. Principledd. Collaborative ✔✔C What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group? a. Make sure all data is included in slides b. Practice c. Frame the information d. Let the audience draw their own conclusions ✔✔C A manager wants to explain to an ambitious EE that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case? a. Phone-call b. E-mail c. Private, face-to-face conversation d. Text ✔✔C An HR manager tells a staff member how to deliver quality customer service to internal customers. Although the staff member paraphrases the coaching advice and seems to understand it, the manager still receives negative comments from other functions who work with this staff member. How could this communication be improved? a. Repeat the message until the performance is improved b. Confirm understanding by observing actual performance c. Try writing out the directions for the staff member d. Ask the staff member directly if there is another issue causing this performance ✔✔B What is a global mindset? a. The ability to encourage others with diverse backgrounds to see one's own perspective as the correct one b. The ability to learn other languages c. The belief that all other cultures and identity groups are really no different from one's ownd. The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views ✔✔D What is the term for a set of beliefs, attitudes, values, and behaviors shared by members of a large group and passed down from one generation to the next? a. Global mindset b. Cult [Show More]

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