SHRM CERTIFICATION EXAM REVIEW QUESTIONS AND ANSWERS GRADED A.

SHRM CERTIFICATION EXAM REVIEW QUESTIONS AND ANSWERS GRADED A What kind of culture includes intangibles like beliefs, attitudes, and values? ✔✔Implicit What should be considered prior to terminating a long-term employ ...

SHRM CERTIFICATION EXAM REVIEW QUESTIONS AND ANSWERS GRADED A What kind of culture includes intangibles like beliefs, attitudes, and values? ✔✔Implicit What should be considered prior to terminating a long-term employee who has been previously successful? ✔✔Transfer What is the primary reason to develop workforce diversity programs? ✔✔Increase productivity What are the five compensable factors? ✔✔SEWRS (supervision, effort, working conditions, responsibility, skills) What financial benefit does an employer reap in providing incentive pay rather than an increase in base pay? ✔✔Does not add to the salary burden What are work stoppages that are neither sanctioned nor stimulated by a union? ✔✔Wildcat What concept holds that an organization operates within a complex environment affected by and affecting different interests? ✔✔Stakeholder theory What principle provides that employees should be treated fairly, given clear expectations, and provided an opportunity to defend themselves for a dischargeable offense? ✔✔Due process The evaluation level of learning marks changes in what? ✔✔Knowledge What time period(s)' needs are addressed in an organizational needs assessment? ✔✔Present and futureWhat strategy primarily emphasizes the organization's needs when considering an employee's career path? ✔✔Career management What budgeting method categorizes according to enterprise activities as opposed to standard departments? ✔✔Activity-based What is the role of HR when conducting an investigatory interview? ✔✔Risk manager for the organization What branding proposition answers the question why a talented person would want to work here? ✔✔EVP (Employee Value Proposition) What should be HR's relationship with the corporate attorney? ✔✔Proactive and reactive This good type of conflict means team members argue about how work should be done and how to best measure success. ✔✔Task A change in who reports to who in an organization is an example of this kind of OD strategy. ✔✔Structural What is the best way to increase confidence in stakeholders regarding business continuity and disaster recovery? ✔✔Training (drilling) Why would you want to perform benefits needs assessment? ✔✔It is key to attracting and retaining talent What key determination must be made prior to outsourcing a function? ✔✔If it is a core competency.What is the capacity to recognize, interpret, and behaviorally adapt to different global mindsets and customs? ✔✔Cultural Intelligence What might you do prior to initiating a major, sweeping, controversial change initiative? ✔✔Pilot program or focus group When considering a RIF (reduction in force), what offer might be made? ✔✔To volunteer These provide leader with high-level, real-time metrics often configurable to make correlations with strategic goals clear. ✔✔Dashboards What is revealed when leaders see a danger but decide not to address it? ✔✔Risk Tolerance What leadership theory suggests that group performance depends on the situation favorableness which in turn is based on leader-member relations, task structure, and position power? ✔✔Contingency (Fiedler) What must be shown to upper management in order to make a good business case? ✔✔Impact on strategic goals What is the best argument in favor of any efforts to increase employee retention? ✔✔Turnover and talent shortages affect performance What kind of global industrial relationship allows labor relationship to be managed entirely by the local subsidiary? ✔✔Hands off What legal doctrine says employers are responsible for the discriminatory acts of their employees? ✔✔Vicarious liabilityWhat tool would help HR identify its own effectiveness in mitigating risks from employmentrelated legal actions? ✔✔HR audit According to the Immigration Reform and Control Act, what two things must an employer check for when hiring? ✔✔Identify and right to work What law defines a "mass layoff" as a non-plant closing during which 500 ftes (full time employees) or 33% of an active workforce of 50 or more employees are laid off in a 30-day period? ✔✔WARN (Worker Adjustment and Retraining Notification Act. 60 days notice if possible) What must HR be sure of prior to conducting an employee attitude survey? ✔✔Ensure management will respond to results What is a good way to clarify unclear answers from a focus group? ✔✔Anonymous survey What type of global strategy primarily benefits a company because it creates strong customer ties and responsiveness? ✔✔Localization What are the three types of OD intervention strategies? ✔✔Structural, interpersonal, technological SIT This EI strategy may reduce job burnout. ✔✔Job enrichment This EI strategy may reduce job boredom. ✔✔Job enlargement What development initiative has the greatest impact on maintaining peak performance? ✔✔Challenging assignmentsWhat business function is typically the closest to the end of the value chain for a retail organization? ✔✔Fulfillment This legal system, the most prevalent in the world, applies abstract rules to specific situations. ✔✔Civil law Of what geographical risks should an expatriate be apprised? ✔✔Country-specific Heterogenous produce more creative ideas over time but only if what? ✔✔They are managed well What can be expected if an employee gets job satisfaction from a function that is suddenly outsourced? ✔✔Decline in morale and motivation What kind of organization knows how to manage change and adapts to its environment? ✔✔Learning organization This workforce planning strategy takes a long-range, global view of how to create a sustainable source of new leaders. ✔✔Succession planning This metric allows organizations to assess intangibles such as internal processes, customers, and learning and growth as well as finances. ✔✔Balanced scorecard This document is a formal statement of principles and business practices. ✔✔Code of conduct What is the first thing an organization should do if they fear their employees are being lured away by more money elsewhere? ✔✔Conduct a compensation analysis If HR is rolling out a major change initiative, what might HR do instead of relying on possibly inconsistent communications by the managers? ✔✔Create a presentation to be usedWhat is the principle way of addressing internal equity of compensation? ✔✔Job evaluation How can technology best improve communications with employees? ✔✔Accessability and ability to personalize What kind of employees are appropriate where workforce needs are tied to annually recurring periods and employees need to be hired quickly. ✔✔Seasonal These programs focus on expertise sharing and reducing organizational understanding loss due to attrition. ✔✔Knowledge management A global company concerned with consistency among locations will likely use this approach to goal-setting. ✔✔Global integration/upstream Why is it more important to understand turnover FIRST in terms of the specific organization's history rather than general industry trends? ✔✔Specific to strategy and more quickly actionable What would be a good way to investigate why turnover has risen in a company? ✔✔Employee satisfaction survey Unanticipated turnover following a major change generally means what? ✔✔Change was managed poorly What fast, inexpensive recruitment method might allow for rapid metrics if one, limited, local method has not proved adequate? ✔✔Internet job postings These learners find it hard to sit for a long time and may be distracted by the need for exploration. ✔✔KinestheticThis document shows revenues, expenses, and profits. ✔✔Income statement This document shows assets, liabilities, and equity. ✔✔Balance sheet Also known as line of authority, this defines the extent of autonomy a manager has. ✔✔Chain of command This corporate strategy focuses on giving a product unique characteristics for which customers will pay a premium. ✔✔Differentiation Top management commitment is required in order for effective results from this EI strategy of encouraging proactive dialogue by employees with their managers. ✔✔Open door This recruitment method allows employers to pinpoint qualified internal candidates with a current interest for open jobs. ✔✔Job posting What document gives a permission to take a job in a country? ✔✔Work permit This type of needs analysis would identify departments with high turnover or skill deficiencies. ✔✔Organizational What would be a good first thing to do to research whether there was justification for differences among compensation rates in different global locations? ✔✔Market analysis (salary survey) For maximum effectiveness, what type of employees should be extensively coached? ✔✔Highpotential What risk does SHRM think is increased by unreasonable pressure for productivity, rigid management style, and layoffs? ✔✔Workplace violenceGenerally, how should mixed feedback be given? ✔✔Privately and first good then bad What are the treaties that eliminate the requirement that an international assignee and the employer participate in two separate social security programs? ✔✔Totalization ag