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BUS 526 Assignment 2 Conflict Resolution – Strayer University Conflict Resolution Tanya Middleton Dr. Joseph Pionke BUS 526: Negotiation & Conflict Resolution November 10, 2020 I ...

BUS 526 Assignment 2 Conflict Resolution – Strayer University Conflict Resolution Tanya Middleton Dr. Joseph Pionke BUS 526: Negotiation & Conflict Resolution November 10, 2020 Introduction Conflict can happen on many different levels between all types of groups, however, conflict in the workplace can cause a lot of stress on everyone involved. How that conflict is resolved is what’s important. This year one of biggest conflicts occurred between General Motors and the United Auto Workers, when - - - - - - - - - - winning outcome, however, GM is also looking to have a winning outcome. One-on-one Approach Using a one-on-one approach in negotiations is works well when then are not as many people involved. In this case, should GM decide to take this approach it would have to be with someone that is able to make major decisions without consulting anyone such as, an individual from top management or CEO them self, and one representative from the UAW. The only advantage to this approach is there are fewer people involved, therefore, there are fewer counterparts to discuss the outcome. However, when it comes dealing with negotiations on such a large scale the one-on-one approach doesn’t seem like the best fit. - - - - - - - - - - - Lastly, the strike is hurting dealership across the nation. There are millions of current consumers that are owners of GM vehicles that need to be serviced. Should those consumers need to take their vehicle in for service they may not be able to fix the issue if it requires getting a part from the headquarters. This can cause consumer to seek out a company that can assist them causing them to shop with the competition. When something like this happens it’s a good idea for there to be backup company to use temporarily that will offer a good price on the products. This can help to please current consumers until the mediation is complete, ending the strike. In closing, conflict at work is hard to predict and, in some cases, even harder to resolve. It’s up to the employee and management to find the best way to discuss the conflict and come to resolution that both or all parties involved are comfortable with. - - - - - - -

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