C215 Operations Management PVDC Final Exam-with verified answers-2022-2023
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1. Which definition used for quality evaluates how well a product performs its intended function? a. Support services b. Fitness for use c. Value for price paid d. Psychological criteria 2. Which... total quality management (TQM) process was developed to stress management’s responsibility for quality? a. Fitness for use b. 14 points for quality improvement c. Product design quality d. Statistical quality control charts 3. Which total quality management (TQM) process consists of 13 published standards and guidelines? a. ISO 9002 b. ISO 9001 c. ISO 1400 d. ISO 9000 4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defects. Which quality tool should the company use to focus on correcting this particular issue? a. Checklist b. Control charts c. Flowchart d. Scatter diagram 5. Which quality control tool should be used to monitor the current status or end result of a process? a. Checklist b. Scatter diagram c. Flowchart d. Control chart 6. Which group of keywords or phrases describes the critical role marketing plays in the total quality management (TQM) process? a. Baseline for managing quality process, investment in preventative costs, budgeting b. Review and recommend product changes CONTINUED....... [Show More]
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