BUS 541 Conflict_Resolution_Milestone_5_2020 - University of Phoenix | BUS541 Conflict_Resolution_Milestone_5_2020 - A Grade

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UNIT 5 — MILESTONE 5 Score You passed this Milestone 21 questions were answered correctly. 1 question was answered incorrectly. 1 When an individual uses attribution bias for out-group individ... uals, he or she may define those individuals' successes as any of the following, EXCEPT: They worked hard. They had good luck. They were cheating. They had assistance. CONCEPT Attribution Bias 2 Which of the following terms is used to describe actions that are totally dependent on a social unit's norms and rules? Intergroup behavior Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 11 7/30/2020, 12:45 PMAttribution bias Interpersonal behavior Group success CONCEPT In-Groups, Out-Groups, and Social Identity Theory 3 Which of the following is NOT a common characteristic of a system? Outputs Structure Inputs In-groups CONCEPT What Are Systems? 4 When Jenny decided to have a baby before she was married, her parents were very upset. Their reaction may be influenced by which of the following? Cultural norms Attribution bias Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 11 7/30/2020, 12:45 PMThe ripple effect Systemic thinking CONCEPT Issues vs. Patterns 5 Intractable conflicts often have long resolution processes due to the slowness of __________. decision-makers resolution techniques information gathering cultural change CONCEPT Intractable Conflict 6 Which of the following is likely the most effective method of using or implementing mediation processes in a fast-paced work environment? Conducting a conflict resolution process in stages over time as work pace permits Changing informal workplace norms regarding work pace until conflict is resolved Changing formal workplace rules regarding work pace until conflict is resolved Eliminating portions of a given conflict resolution process Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 11 7/30/2020, 12:45 PMCONCEPT Resolving Conflict in Fast-Paced Work Environments 7 Which of the following actions is most likely to strengthen a system? Changing a component’s behavior Removing a component Introducing new energy Closing the system CONCEPT Entropy and Negentropy 8 When a conflict resolution process is utilized in the workplace, it is important to demonstrate how the process can improve __________. organizational efficiency workplace norms attribution bias workplace rules CONCEPT Adapting CR Processes to Workplace Rules 9 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 11 7/30/2020, 12:45 PMJill and Paul were in the middle of a divorce, and had agreed to try mediation instead of going through a long custody battle over their 12-year-old daughter, Polly. Their mediator, John, suggested that they plan for Polly to attend part of the mediation so she could voice her opinion on where she wanted to live. Which of the following is the best reason for why John would suggest this? Hearing Polly's opinion will force either Jill or Paul to back down. At 12, Polly is an active member of the family and should have equal say in the situation. Since Polly is their only child, Jill and Paul should make sure she gets what she wants. At 12, Polly is old enough to understand the situation but too young to have a legal say in where she lives. CONCEPT Elder and Child Care Conflict Resolution 10 In which of the following ways can the intensity of family relationships influence conflict resolution processes? Affecting parties’ sense of identity Creating stronger emotional reactions between parties in the process Creating a strong impetus for conflict resolution All of the answer choices are correct. CONCEPT Dynamics of Family Conflict 11 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 11 7/30/2020, 12:45 PMWhich of the following is an example of formal diplomacy? Memorialization Inter-group contact programs Governmental negotiations Reparations CONCEPT Multi-Track Diplomacy 12 Who are the two groups that can initiate Family Group Conferencing? The courts and community leaders The courts and the family of the juvenile The public school system and the family of the juvenile The courts and the public school system CONCEPT Family Group Conferencing and Juvenile Justice 13 The principal felt it necessary to speak at the PTA meeting to reinforce the fact that she is the one in charge. This is an example of which of the following? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 11 7/30/2020, 12:45 PMThe need to demonstrate in-group membership. The need to demonstrate role. The need to demonstrate protection. The need to demonstrate status. CONCEPT Status and Role in Groups 14 Which of the following terms is used to explain the tendency of a belief to become more strongly held due to evidence that holding that belief leads to a positive gain? Interconnectivity Self-reinforcement Group success Group cohesiveness CONCEPT Group Cohesion 15 Which of the following examples is demonstrative of the original definition for "family" in U.S. culture? All members of a group who share a lifelong bond Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 11 7/30/2020, 12:45 PMA single parent and his/her children Two parents and their children Any group residing in the same household CONCEPT Dynamics of Family Conflict 16 Which of the following is NOT a standard element of divorce mediation? Parties agreeing to solutions that a court would consider illegal A participation agreement preventing attorneys from representing mediation clients in later litigation Attorneys advising clients on the legalities of potential agreements A judge formalizing agreements as a divorce decree CONCEPT Divorce Mediation 17 Which of the following describes how in-group members usually view out-group members? In-group members are not interested in out-group members and generally do not think about them. In-group members feel that they are highly similar to out-group members. In-group members are interested in approaching out-group members and inviting them to join the group. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 11 7/30/2020, 12:45 PMIn-group members feel that they are different from out-group members in important ways. CONCEPT Why and How Do Humans Group? 18 When adding a component to a system results in a more efficient process, it is called which of the following? Entropy Homeostasis Positive change Negative change CONCEPT Ripple Effects in Systems 19 Which of the following terms is used to describe the increasing interconnection between countries? Interconnection Globalization Sovereignty Intranational conflict Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 11 7/30/2020, 12:45 PMCONCEPT Interconnection and Sovereignty 20 In relation to structural conflict, employees may think a conflict is interpersonal but discover through a conflict resolution process that __________. one or both parties just don't like the other one party just didn't understand why the other was upset both parties happened to make bad decisions one or both parties' behavior is constrained by organizational rules CONCEPT Interpersonal vs. Systemic Conflict 21 Which of the following terms describes the understanding that the decisions of one nation may have an impact on other nations? Intranational conflict Interconnectedness Sovereignty Diplomacy CONCEPT International and Intranational Conflict Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 11 7/30/2020, 12:45 PM22 Workplaces can be thought of as cultures because they develop which of the following over time? Normative beliefs All of the answer choices are correct. Normative assumptions Normative behaviors CONCEPT Workplace Cultures © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 11 7/30/2020, 12:45 PM [Show More]

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