Operations Management > QUESTIONS & ANSWERS > WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A (All)
WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A
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Which definition is used for quality, evaluates how well a product performs its intended function? ✔✔Fitness for use 14 points for quality improvement ✔✔Which total quality management (TQM) ... process was developed to stress management's responsibility for quality? ISO 9000 ✔✔Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist ✔✔A list of common defects and the number of observed occurrences of these defects. scatter diagram ✔✔a plot of two variables showing whether they are related Control Chart ✔✔A graph that shows whether a sample of data falls within the common or normal range of variation. mean ✔✔A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation ✔✔-Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair [Show More]
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