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IHI L 101 / QUESTIONS/ WITH COMPLETESOLUTIONS

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1) Which of the following descriptions best describes "leadership"? a) A firm, unyielding position on what should be done to solve a problem b) A set of beliefs based upon principle c) A posit ... ive, "let's do something about it" attitude toward problems d) A posture of resistance to those in authority - ANS -c) A positive, "let's do something about it" attitude toward problems 2) Reggie is a new pharmacist in a surgical intensive care unit. He notices that it is taking an average of three hours from the time an order is placed until a patient receives an antibiotic (the goal is one hour). What might Reggie do if he were to act like a leader? a) Look into the cause of the problem and research how other ICUs have solved it. b) Tell his supervisor about the data. c) Transfer to a different ICU that has improved outcomes. d) Make sure that patients during his shift get antibiotics faster by paying close attention to orders. - ANS -a) Look into the cause of the problem and research how other ICUs have solved it. 3) Reggie takes a look at the time between antibiotic order and administration in the other ICUs in his hospital. He discovers that most of the ICUs have the same problem. This is an example of which of the following actions of leaders discussed in this lesson? a) Reframing the issue b) Connecting to a powerful ally c) Forming a clearer picture of the problem d) Proving his case - ANS -c) Forming a clearer picture of the problem 4) When effective leaders hear others complaining about a problem, which action would they most likely take? a) Change the subject to talk about something interesting. b) Try to learn how big the problem really is. c) Add their own complaints to the chorus. d) All of the above - ANS -b) Try to learn how big the problem really is. 5) Your hospital has recently begun using the World Health Organization (WHO) Surgical Safety Checklist in all of its operating rooms. As chief of surgery, you have been hearing different reports about the use of the checklist; apparently, some surgeons are all for it, while others remain skeptical. You are curious about finding out how well and often the checklist is actually being used. Which of the following might be a good first step to take? [Show More]

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