Communication > QUESTIONS & ANSWERS > FLETC BOP Final Exam 2022 with complete solution (All)

FLETC BOP Final Exam 2022 with complete solution

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1. Intervene, take responsibility for resolving the situation, Get both sides of the story: What responsibilities do a correctional workers have to keep conflicts from escalating? 2. Maintain eye co... ntact, Attentive posture positioning and body language Follow the speaker verbally You silence effectively: What are the four main points to remember about com- municating attention while you listen? 3. Sit or lean forward, Keep still, Be aware of the look on your face: Your overall body language makes a big difference and encouraging someone to talk to you what are some key things to remember? 4. Paraphrasing and reflecting: What to techniques is involved in responding 5. During the convo: When does paraphrasing occur? 6. At the end of the conversation: When does summarizing occur? 7. Rephrasing the message in your own words: What is paraphrasing? 8. Deals with emotions: What is reflecting? 9. Way to go about getting information from someone: What is probing? 10. Identify an area that needs to be explored further Use open ended questions and statements to probe for additional informa- tion: What are the do's in probing? 11. A brief statement highlighting the main points of discussion in feeding them back to the other party for clarification: What is summarizing? 12. Explore options Identify resources Settle on an action plan Clarify roles and expectations Set realistic goals and timetables Identify follow-up actions: What are the steps on how to obtain closure? 13. How a person typically ask and interacts with others: What are behavioral patterns? [Show More]

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