1. Intervene, take responsibility for resolving the situation,
Get both sides of the story: What responsibilities do a correctional workers have to keep conflicts from escalating?
2. Maintain eye contact,
Attentive po
...
1. Intervene, take responsibility for resolving the situation,
Get both sides of the story: What responsibilities do a correctional workers have to keep conflicts from escalating?
2. Maintain eye contact,
Attentive posture positioning and body language Follow the speaker verbally
You silence effectively: What are the four main points to remember about com- municating attention while you listen?
3. Sit or lean forward, Keep still,
Be aware of the look on your face: Your overall body language makes a big difference and encouraging someone to talk to you what are some key things to remember?
4. Paraphrasing and reflecting: What to techniques is involved in responding
5. During the convo: When does paraphrasing occur?
6. At the end of the conversation: When does summarizing occur?
7. Rephrasing the message in your own words: What is paraphrasing?
8. Deals with emotions: What is reflecting?
9. Way to go about getting information from someone: What is probing?
10. Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional informa- tion: What are the do's in probing?
11. A brief statement highlighting the main points of discussion in feeding them back to the other party for clarification: What is summarizing?
12. Explore options Identify resources Settle on an action plan
Clarify roles and expectations Set realistic goals and timetables
Identify follow-up actions: What are the steps on how to obtain closure?
13. How a person typically ask and interacts with others: What are behavioral patterns?
[Show More]