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BOP Final Exam 2022 Study Guide with complete solution

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BOP Final Exam 2022 Study Guide with complete solution 1. 9 ways to control a situation / keep conflicts from escalating: 1. Follow basic principles of correctional supervision 2. PPOL 3. Be aware of inmates needs 4. Self-confidence/inner authortiy 5. Enforce policy/resist manipulation 6. Overcome barriers to commhnication 7. Non confrontation body language 8. Make request /avoid giving orders 9. Never use more force than necessary 2. C/O responsibility: Ensure the safety of persons and property Establish order Maintain security Contact the shift LT 3. Inmate discipline: Purpose Steps Staff 4. Staff may not impose or allow corporal punishment.T/F: True 5. Discipline action may not be capricious or retaliatory. T/F: True 6. Four purposes of inmate discipline: Inmate lives in a safe manner and orderly conduct Staff work in safe environment Not a method of retaliation Not an opportunity for punishment 7. BOP goals: To regulate inmate behavior,ensure it complies with BOP rules , and staff and inmates may work /live in a safe and orderly environment 8. Cooperative Controls Blue level: Inmate behavior is controlled by normal correctional supervision 9. Containment Techniques Green level: Generally involves actions like issuing warnings,orders and writing Incident Reports 10. In order to meet these responsibilities you may need to do the three steps: Intervene: verbal conflict between inmates Take responsibility: once involved, responsible to stop it Get both sides of the story: be fair and impartial 11. At least two things you as a listener need to do: 1. Concentrate closely on the person who is talking 2. Communicate your attention to the person, inmate fell you have lost interest and will stop talking 12. Four Communicating skills attention while listening: 1. Maintain eye con- tact 2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still , be aware of the look on your face ) 3. Follow the speaker verbally 4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too ) 13. Responding involves two techniques: 1. Paraphrasing 2. Reflecting 14. Two things are involved when Paraphrasing the words: 1. Determine what the speaker basic message is (what they mean) 2. Rephrase in own words (

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