Human Resources Management in Canada, 15th Edition by Gary Dessler TEST BANK

Test Bank for Human Resources Management in Canada, 15th Edition, 15e by Gary Dessler,Nita Chhinzer,Nina D. Cole TEST BANK ISBN-13: 9780137869756 FULL CHAPTERS INCLUDED 1 The Strategic Role of Human Resources Ma ...

Test Bank for Human Resources Management in Canada, 15th Edition, 15e by Gary Dessler,Nita Chhinzer,Nina D. Cole TEST BANK ISBN-13: 9780137869756 FULL CHAPTERS INCLUDED 1 The Strategic Role of Human Resources Management Human Resources Management and the Management Process Strategy and Human Capital Why Is Human Resources Management Important to All Managers? Shared Responsibility for Talent Management HR Management: Past, Present, and Future Past: A Brief History of HRM Present: The New HR Manager Future: What’s Next for the Hr Manager? Evidence-based HRM Strategic HRM Tools Strategy Map HR Scorecard Digital Dashboard Growing Professionalism in HRM Ethics How Any Manager Can Create an Ethical Environment How Human Resources Managers Can Create More Ethical Environments Environmental Influences on HRM Labour Market Issues Workforce Composition Economic Conditions Technology Government Globalization HR in the News The Impact of Covid-19 on Different Employee Groups Environmental Concerns Organizational Culture Organizational Climate Management Practices Chapter Summary Case Incident: Jack Nelson’s Problem Continuing Case: Introduction Carter Cleaning Centres 2 The Changing Legal Emphasis The Legal Framework for Employment Law in Canada Hierarchy of Employment Legislation in Canada Tort Law Who Is an “employee”? HR in the News Do Contract Workers Get the Same Entitlements as Employees? Legislation Protecting the General Population The Charter of Rights and Freedoms Human Rights Legislation Discrimination Defined Workforce Diversity Gender Identity in the Bc Human Rights Code Intentional Discrimination Unintentional Discrimination Permissible Discrimination Via Bona Fide Occupational Requirements Duty to Accommodate Human Rights Case Examples Disability Race and Colour HR in the News Canada’s Largest Payout for Racial Discrimination at Work20 Religion Sexual Orientation Age Discrimination Because of Association Human Rights Enforcement Harassment Employer Responsibility Sexual Harassment Harassment Policies Employment Equity and Provincial Employment Standards Acts The Status of the Four Designated Groups Women Indigenous Peoples Persons with Disabilities Visible Minorities Employment/labour Standards Legislation Enforcement of ESAs/LSAs Chapter Summary Case Incident A New HR Professional’s First Workplace Dilemma Continuing Case: Carter Cleaning Centres: A Question of Discrimination 3 Human Resources Management and Technology Trends in the Nature of Work Automation Information and Communications Technology (ICT) HR in the News Chatbots Digitize Hr Process9 Knowledge Work and Human Capital Collecting and Organizing Hr Information Talent Management Analytics The Impact of HR Technology The Strategic Importance of Technology in HRM The Impact of Technology on the Role of HR Decreased Transactional Activities Increased Client and Customer Focus Increased Delivery of Strategic Services HR and the It Department: Developing Good Working Relationships Respecting Employee Privacy Video Surveillance HR in the News Workers Fired After Privacy Breach Human Resources Information Systems The Relationship Between HRM and HRIS Enhancing Decision Making: Decision Support Systems Strategic Alignment of Information Systems Strategy and Strategy-based Metrics The Major Components of an HRIS HR Administration Recruitment and Applicant Tracking Time and Attendance Training and Development/knowledge Management Pension Administration Employment Equity Information Performance Evaluation Compensation and Benefits Administration Organization Management Health and Safety Labour Relations Payroll Interface Selecting and Implementing an HRIS Types of HRIS Phase 1: Adoption—determining the Need Phase 2: Implementation Privacy and Security Phase 3: Integration Electronic HR Cautions Regarding e-HR Chapter Summary Case Incident: Integration and Transfer of HR Functions Using HRIS Continuing Case: Carter Cleaning Centres: Does Carter Cleaning Centres Need an HRIS? 4 Designing and Analyzing Jobs Talent Management Process Talent Management Software The Basics of Job Analysis What Is Job Analysis? Uses of Job Analysis Information Human Resources Planning Recruitment and Selection Compensation Performance Management Labour Relations Training, Development, and Career Management Restructuring Steps in Job Analysis Step 1: Review Relevant Background Information Step 2: Select Jobs to Be Analyzed Step 3: Collecting Job Analysis Information Interview Questionnaire Observation Participant Diary or Log The National Occupational Classification Using Multiple Sources of Job Analysis Information Step 4: Verifying Information Step 5: Writing Job Descriptions and Job Specifications Job Descriptions Job Identification HR in the News Experimenting with Job Titles Job Summary Relationships Duties and Responsibilities Authority Performance Standards or Indicators Working Conditions and Physical Environment Writing Competency-based Job Descriptions Job Descriptions and Human Rights Legislation HR in the News Causes of Working Long Hours at Our Jobs Job Specifications Entrepreneurs and HR A Practical Approach to Job Analysis and Job Descriptions Job Specifications Based on Statistical Analysis The Job-requirements Matrix Completing the Job Specification Form Step 6: Communication and Preparations for Revisions The Evolution of Jobs and Job Design Work Simplification Industrial Engineering Business Process Reengineering Job Redesign Competency-based Job Analysis Three Reasons to Use Competency Analysis How to Write Competencies Statements Comparing Traditional Versus Competency-based Job Analysis Team-based Job Designs Chapter Summary Case Incident: What Is a Human Resources Consultant to Do? Continuing Case: Carter Cleaning Centres: The Job Description Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 5 Human Resources Planning The Strategic Importance of Human Resources Planning The Relationship Between Hrp and Strategic Planning Strategic HR Improving Performance at the Four Seasons Hotel Chain The Importance of Environmental Scanning Forecasting Human Resources Needs (supply) Forecasting the Supply of Internal Candidates Skills Inventories and Management Inventories Replacement Charts and Replacement Summaries Succession Plans Entrepreneurs and HR Succession Planning and Family Businesses Markov Analysis Forecasting the Supply of External Candidates General Economic Conditions Labour Market Conditions Occupational Market Conditions HR in the News No Easy Solution to the Canadian Military Pilots Shortage Forecasting Future Human Resources Needs (demand) Quantitative Approaches to Forecasting Human Resources Demand Trend Analysis Ratio Analysis The Scatterplot Regression Analysis Qualitative Approaches to Forecasting Human Resources Demand Nominal Group Technique Delphi Technique Planning and Implementing Hr Programs to Balance Supply and Demand Labour Equilibrium Labour Surplus Easing the Pain of Labour Surplus Management Labour Shortage Internal Solutions to a Labour Shortage External Solutions to a Labour Shortage Chapter Summary Case Incident: How to Downsize Successfully While Using HRP Fundamentals Continuing Case: Carter Cleaning Centres: Cleaning in a Dynamic Economic Environment 6 Recruitment The Strategic Importance of Recruitment Employer Branding The Recruitment Process Using Recruitment Software and Applicant Tracking Systems HR in the News Google's Recruitment Strategy Internal Recruitment Job Posting HR in the News Job Slotting Versus Job Posting Job Slotting Human Resources Records or Skills Inventories Limitations of Recruiting from Within External Recruitment Planning External Recruitment Online Recruiting Traditional Networking Strategic HR Review of Employee Referrals Accessing External Candidate Pools Agency Recruiters Recruiting Non-permanent Workers Recruiting a More Diverse Workforce Attracting Older Workers Attracting Younger Employees Recruiting Designated Group Members Building More Inclusive Recruitment Practices Chapter Summary Case Incident: Solving a Potential Recruitment Dilemma Continuing Case: Carter Cleaning Centres: Getting Better Applicants Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 7 Selection The Strategic Importance of Employee Selection The Selection Process Preliminary Applicant Screening Selection Ratios Artificial Intelligence and Data Analytics Crowdsourcing Acquiring Employees and the Law The Basics of Testing and Selecting Employees The Importance of Reliability and Validity Reliability Validity Criterion-related Validity Content Validity Construct Validity Tests of Cognitive Abilities Intelligence Tests Emotional Intelligence Tests Specific Cognitive Abilities Job-specific Tests Tests of Motor and Physical Abilities Work Sampling Achievement Tests Micro-assessments Tests of Personality and Interests Physical Examinations Medical Examinations Polygraph Tests Use of Assessment Centres Assessment Centres The Selection Interview The Structure of the Interview The Content of the Interview Administering the Interview Panel Interviews Strategic HR: Asynchronous Interviews at Urban Outfitters Phone Interviews Online Video Interviews Common Interviewing Mistakes HR in the News: Recruiters Reveal Real Interview Failures Designing and Conducting an Effective Interview Planning the Interview Establishing Rapport Asking Questions Closing the Interview Evaluating the Candidate Background Investigation and Selection Decisions HR in the News Skeletons in the Closet: Be Careful About Lying on Your Résumé! Steps for Making the Background Check More Valuable Providing References Obtaining Written Permission Supervisory Interview and Realistic Job Preview Hiring Decision and Candidate Notification Chapter Summary Case Incident: The Case of What Should Have Been Known Continuing Case: Carter Cleaning Centres, Part A: Honesty Testing Continuing Case: Carter Cleaning Centres, Part B Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris, Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris, Appendix 7.1A Guide to Screening and Selection in Employment 8 Onboarding and Training Onboarding and Orientation of New Employees Content of Orientation Programs Purpose of Onboarding Programs Onboarding Helps Socialize New Employees Considerations for Onboarding Orientation Process Orientation Technology Responsibility for Orientation Executive Integration The Employee Handbook Evaluation of Orientation Programs Problems with Orientation Programs The Training Process HR in the News Work Based Learning Consortium Legal Aspects of Training The Five-step Training Process Step 1: Training Needs Analysis Task Analysis: Assessing the Training Needs of New Employees Performance Analysis: Determining the Training Needs of Current Employees Establish Training Objectives Step 2: Instructional Design Programmed Learning Informal Learning Classroom Training Blended Learning On-the-job Training Apprenticeship Training Job Instruction Training Behaviour Modelling Technology-enabled Training Techniques Strategic HR On-demand Micro Learning at Uber57 Step 3: Validation Step 4: Implementation Step 5: Evaluation of Training Designing the Study Training Effects to Measure Training for Special Purposes Literacy and Essential Skills Training Training for Global Business and Diverse Workforces Customer Service Training Training for Teamwork Training for First-time Supervisors and Managers Chapter Summary Case Incident: A Case of Too Little Training Too Late! Continuing Case: Carter CleaningCentres: The New Training Program Translating Strategy into Hr Policies and Practices Case: Improving Performance at the Hotel Paris: 9 Career and Management Development Managing Organizational Change Programs Lewin’s Change Process HR in the News Career-related Uncertainty During Covid-197 Using Organizational Development Career Planning and Development Careers Today The Psychological Contract Managing Your Career Identify Career Anchors Focus on Life Trajectories Roles in Career Development Boundaryless Careers and the Gig Economy Strategic HR The Portfolio Career Continuous Learning Approaches Employee Life Cycle and Career Management Managing Transfers Making Promotion Decisions Decision 1: Is Seniority or Competence the Rule? Decision 2: How Is Competence Measured? Decision 3: Is the Process Formal or Informal? Decision 4: Vertical, Horizontal, or Other? Management and Leadership Development Succession Planning Management Development Techniques Developmental Job Rotation Mentoring Coaching/understudy Approach Action Learning College/university-related Programs HR in the News Canadian Government Provides Support for Student Work Placements63 In-house Development Centres Behaviour Modelling Leadership Development Techniques Executive Coaches Characteristics of Effective Leadership Development Programs Chapter Summary Case Incident: What Should Wilma and Frank Do? Continuing Case: Carter Cleaning Centres: The Career-Planning Program Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 10 Performance Management The Strategic Importance of Performance Management Performance Coaching Strategic HR Diversity and the Problem of Bias Legal and Ethical Issues in Performance Management The Performance Management Process Why Appraise Performance? Step 1: Defining Performance Expectations Step 2: Providing Ongoing Coaching and Feedback Entrepreneurs and HR How to Set Effective Goals Step 3: Conducting Performance Appraisal and Evaluation Discussions Formal Appraisal Discussions Types of Appraisal Outcomes Preparing for the Formal Appraisal Discussion How to Conduct the Interview How to Handle Criticism and Defensive Employees Developing Performance Improvement Plans Step 4: Determining Performance Rewards/Consequences How to Handle a Formal Written Warning Step 5: Conducting Career Development Discussions Formal Appraisal Methods Comparative Methods Graphic Rating Scale Hr in the News Rating Uber Drivers41 Alternation Ranking Method Paired Comparison Method Forced Distribution Method Qualitative Methods Critical Incident Method Narrative Forms Advanced Quantitative Methods Behaviourally Anchored Rating Scales Management by Objectives (mbo) Mixing the Methods Performance Appraisal Problems and Solutions Validity and Reliability Rating Scale Problems Unclear Performance Standards Halo Effect Central Tendency Strictness/leniency Appraisal Bias How to Avoid Appraisal Problems Who Should Do the Appraising? Sources of Performance Appraisal Supervisors Self Peers Committees Subordinates 360-degree Appraisal Chapter Summary Case Incident: A Performance Dilemma Continuing Case: Carter Cleaning Centres: The Performance Appraisal Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 11 Strategic Pay Plans Total Employment Rewards Aligning Total Rewards with Strategy Legal Considerations in Compensation Employment/labour Standards Acts (Canada Labour Code) Workers’ Compensation Laws Human Rights Acts Canada/quebec Pension Plan Union Considerations on Compensation Decisions Union Attitudes Toward Compensation Decisions Equity and Its Impact on Pay Rates Pay Equity Addressing Equity Issues HR in the News Whole Foods Adds Transparency Via Salary Disclosure Establishing Pay Rates Entrepreneurs and HR Developing a Workable Pay Plan Preparing for Job Evaluation Compensable Factors Job Evaluation Committee Applying Job Evaluation Methods Ranking Method Classification Method Point Method Computerized Job Evaluations Conducting a Wage/Salary Survey Formal and Informal Surveys by the Employer Commercial, Professional, and Government Salary Surveys Salary Survey Interpretation and Use Combining the Job Evaluation and Salary Survey Information to Determine Pay for Jobs Developing Rate Ranges Broadbanding Correcting Out-of-line Rates HR in the News Temporary Wage Increases During Covid-19 Special Considerations in Compensation Pay for Knowledge: Competency-based Pay Plans Pay for Executive, Managerial, and Professional Jobs Compensating Executives and Managers Compensating Professional Employees Chapter Summary Case Incident: Salary Inequities at Community Living Newmarket/Aurora Continuing Case: Carter Cleaning Centres: The New Pay Plan Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 12 Pay-for-performance and Financial Incentives Money and Motivation Fixed and Variable Pay Plans Motivation and Incentives Motivators and Frederick Herzberg Demotivators and Edward Deci Expectancy Theory and Victor Vroom Behaviour Modification/Reinforcement Types of Incentive Plans Incentives for All Employees Merit Pay Employee Share Purchase/stock Ownership Plan Profit-sharing Plans Gainsharing Plans Incentives for Professional Employees Non-financial and Recognition-based Awards Incentives for Operations Employees Piecework Plans Team or Group Incentives Incentives for Senior Managers and Executives Short-term Incentives Long-term Incentives Incentives for Salespeople Salary Plan for Salespeople Commission Plans for Salespeople Combination Plans for Salespeople Maximizing Sales Results Developing Effective Incentive Plans When to Use Incentives Strategic HR Using Incentives to Improve Performance: the Fastfood Chain How to Implement Incentive Plans Employee Engagement and Incentives Entrepreneurs and HR Recognition and Incentives for Entrepreneurs Chapter Summary Case Incident: A New Compensation Program to Motivate Performance Continuing Case: Carter Cleaning Centres: The Incentive Plan Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 13 Employee Benefits and Services The Strategic Role of Employee Benefits Government-Mandated Benefits Employment Insurance HR in the News Canada Offers Unique Unemployment-related Benefits During Covid-19 (2020) Canada/Quebec Pension Plans Workers’ Compensation Controlling Workers’ Compensation Costs Paid Time Off Maternity/paternity and Parental Leave Supplemental Unemployment Benefit (sub) Vacations Legislated Holidays Paid Breaks Bereavement Leave Pay on Termination of Employment Reasonable Advance Notice Periods Advanced Notice for Mass Layoffs Severance Pay Voluntary Employer-sponsored Healthcare Benefits Life Insurance Supplementary Healthcare/medical Insurance Short-term Disability Plans and Sick Leave Plans Long-term Disability Plans Mental Health Benefits Retirement Benefits Two Categories of Pension Plans Designing Pension Plans Legal Considerations in Pension Plan Development Supplemental Employee Retirement Plans (serps) Employee-specific Benefits Family-friendly Benefits Subsidized Childcare Eldercare Flexible Work Schedules Flextime Telecommuting Compressed Workweeks Job Sharing Work Sharing Voluntary Job-related Services Educational Subsidies Paid Time Off for Volunteering Transportation Food Services Sabbaticals Personal Services Credit Unions Counselling Services Employee Assistance Plans Other Personal Services Executive Perquisites Emergent Issues in Employee Benefits Pros and Cons of Flexible Benefits Plans Benefits Administration Keeping Employees Informed Reducing Health-benefit Costs Benefits Fraud Retiree Health Benefits Chapter Summary Case Incident: Technology Plus’s Benefit Dilemma Continuing Case: Carter Cleaning Centres: The New Benefit Plan Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 14 Occupational Health and Safety Occupational Health and Safety Legislation Examples of Occupational Health and Safety Legislation Responsibilities and Rights of Employers, Supervisors, and Employees The Employer’s Role in Safety The Supervisor’s Role in Safety The Employee’s Role in Safety Joint Health and Safety Committees Fostering a Culture of Safety Control of Toxic Substances (whmis) Legislation Enforcement of Occupational Health and Safety Laws Linking Occupational Health and Safety Legislation with Other Legislation HR in the News Criminal Negligence at Work What Causes Accidents? Unsafe Conditions Unsafe Acts Personal Characteristics Vision Literacy Age Perceptual Versus Motor Skills Strategic HR Guiding Young Workers in Health and Safety How to Prevent Accidents Reducing Unsafe Conditions Reducing Unsafe Acts Selection Testing Leadership Commitment Training and Education Positive Reinforcement Before the Accident After the Accident—facilitating the Employee’s Return to Work Strategic HR Workplace Incident Cost Calculator Occupational Health and Safety Challenges in Canada Alcohol and Substance Abuse Job-related Stress Reducing Job Stress Burnout Post-traumatic Stress Disorder Workers’ Compensation and Stress-related Disability Claims HR in the News Ptsd for Facebook Moderators Repetitive Strain Injuries Ergonomics Video Display Terminals Workplace Toxins Workplace Smoking Viral Pandemic Violence at Work Workplace Violence and the Law HR in the News What Are Employers’ Responsibilities When Employees Are Trolled Online? Prevention and Control of Workplace Violence Institute a Workplace Violence Policy Heighten Security Measures Employee Wellness Programs Chapter Summary Case Incident: Ramona’s Health and Safety Nightmare Continuing Case: Carter Cleaning Centres: The New Safety Program Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 15 Managing Employee Separations What Are Employee Relations and Employee Engagement? Ensuring Fair Treatment Employee Engagement Employee Engagement Guide for Managers Voluntary Turnover Reasons for Voluntary Turnover Quits or Resignations HR in the News Employees Failed to Provide Notice for Resignations Retirement Cost of Turnover Involuntary Turnover The Three Pillars of Fair Discipline Rules and Regulations Progressive Discipline Appeals Process Dismissal for Just Cause HR in the News Fired for Chronic Lateness Downsizing Via Layoff Considerations During Involuntary Turnover Providing Reasonable Notice Constructive Dismissal Managing Termination Interviews and Avoiding Wrongful Dismissal Suits The Termination Interview Wrongful Dismissal Suits HR in the News Fired for Misconduct: Not Always an Open-and-shut Case Punitive Damages Bad-faith Damages Chapter Summary Case Incident: An Inappropriate Email Continuing Case: Carter Cleaning Centres: Guaranteeing Fair Treatment Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 16 Labour Relations Introduction to Labour Relations Why Do Workers Organize? Union Security The Impact of Unionization on Hrm The Labour Movement in Canada Today Strategic HR: Forming Unifor Membership Trends Global Competition Demographics Unionization of White-collar and Service Sector Jobs Canada’s Labour Laws The Labour Relations Process Step 1: Desire for Collective Representation Step 2: Union Organizing Campaign Employer Response to an Organizing Campaign Step 3: Union Recognition Voluntary Recognition Regular Certification Prehearing Votes Termination of Bargaining Rights Step 4: Collective Bargaining Stage 1: Preparation for Negotiations Stage 2: Face-to-face Negotiations Stage 3: Obtaining Approval for the Proposed Contract Third-party Assistance and Bargaining Impasses HR in the News: Walmart’s Approach to Unions Proves Costly Work Stoppages Typical Provisions in a Collective Agreement Step 5: Contract Administration Seniority Discipline Grievance Resolution and Rights Arbitration HR in the News: When is Random Drug or Alcohol Testing Permissible? Chapter Summary Case Incident: Unifor Continuing Case: Carter Cleaning Centres: The Grievance Translating Strategy into HR Policies and Practices Case: Improving Performance at the Hotel Paris: 17 Managing Human Resources in a Global Business The Globalization of Business and Strategic HR How Intercountry Differences Affect HRM Cultural Factors Economic Systems Legal Systems Global Relocation Why Expatriate Assignments Fail Global Staffing Policy Offshoring Using Global Virtual Teams Selection for Global Assignments Orienting and Training Employees for Global Assignments International Compensation The Balance Sheet Approach Variable Pay Incentives International EAPs Performance Appraisal of Global Managers Repatriation Managing Global Workers Within Canada Barrier 1: Lack of Canadian Experience Barrier 2: Poor Transferability of Foreign Education or Training Barrier 3: Lack of Literacy Skills Chapter Summary Case Incident: “Boss, I Think We Have a Problem” Continuing Case: Carter Cleaning Centres: Going Abroad Translating Strategy into HR Policies and Practices Case: Improv