Business > EXAM > DSCI Exam 2 Questions & Answers | 150 Questions with 100% Correct Answers | Updated & Verified (All)
DSCI Exam 2 Questions & Answers | 150 Questions with 100% Correct Answers | Updated & Verified
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The customer is a part of the service delivery process and may introduce inefficiencies into the service delivery system. - ✔✔true Implicit service is also known as tangible service. - ✔✔fal... se Service guarantees are only for consumers outside the firm, and do not apply to internal customer relationships within a firm. - ✔✔false High-contact services are more likely to be front office operations and low-contact services are more likely to be back office operations. - ✔✔true A small improvement in customer loyalty can substantially improve the profitability of a service firm. - ✔✔true McDonald's uses what Levitt refers to as "the job shop type approach to service." - ✔✔false Co-routed services offer a larger amount of choices to customers than do customer-routed services. - ✔✔false [Show More]
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